Speech Technology Magazine


Category: Professional Services/Consulting


We present the thinkers and innovators who are creating new tools and approaches for speech technology—and fostering the next generation of talent.
Feature, Posted 06 Aug 2018

Speech Readies Healthcare for ACA Requirements

After proving their mettle, voice solutions continue to help providers and insurers comply with regulations, put a lid on costs, and serve patients.
Cover Story, Posted 10 Nov 2014

Interactive Intelligence Signs Partnership with West

West becomes a member of Interactive Intelligence's Elite Partner program.
Speech Technology Digest, Posted 10 Jun 2014

Speech Recognition Helps Lawyers Cut Through Backlog

Australian firm makes a case for BigHand's voice productivity and speech solutions.
Deployments, Posted 10 May 2013

Walsh Media and CereProc Team Up

TTS company CereProc has partnered with professional voice solutions company Walsh Media to provide corporate voice branding solutions.
Speech Technology Digest, Posted 26 Mar 2013

BigHand Acquires Verdatum

Global firm acquires legal digital dictation software provider.
Speech Technology Digest, Posted 21 Mar 2013

VoxPeritus Partners with GM Voices

Caller experience experts and voice branding provider team up to deliver customer voice channel solutions.
Speech Technology Digest, Posted 01 Nov 2012

Nuance Powers Voice-Enabled Clinical Documentation in Mobile EHRs

Voice recognition solution streamlines clinician workflow in iOS apps.
Speech Technology Digest, Posted 16 Oct 2012

Nuance and Cerner Expand Partnership

Cloud-based voice technology to be embedded into EHR solutions.
Speech Technology Digest, Posted 10 Oct 2012

M*Modal Catalyst for Quality Now Available

Product offers major advancements for healthcare providers
Speech Technology Digest, Posted 01 Oct 2012

Anderson Hospital Implements M*Modal Fluency Direct

Solution provides speech enablement for EHRs.
Speech Technology Digest, Posted 07 Aug 2012

The 2012 Market Leaders

Feature, Posted 10 Jul 2012

M*Modal Launches Catalyst Suite

Product provides infrastructure for large-scale deployment of NLU applications
Speech Technology Digest, Posted 13 Jun 2012

M*Modal Partners with Cymetrix

Provider of clinical documentation services and speech technology also wins Duke University contract
Speech Technology Digest, Posted 30 Mar 2012

Aspect Inks a UC Distribution Deal with Dell

Dell Services will deliver Aspect's unified communications solutions for next-generation customer contact centers.
Speech Technology News Features, Posted 24 Feb 2012

GM Voices Introduces New Business Conference Video and Event Promotion Services

The new offering includes promotional video and animation and on-site media
Speech Technology Digest, Posted 01 Feb 2012

New Speech Solutions Treat Smaller Practices

New tools ease small healthcare providers' transition to electronic health records.
FYI, Posted 01 Jan 2012

GM Voices Partners With Voxeo

The two companies team up to provide voice-over services for IVR recordings.
Speech Technology Digest, Posted 19 Dec 2011

Nuance’s NDEV Mobile Developer Program Now Available in Brazil

Dragon Mobile SDK makes its South American debut, empowering developers to voice-enable iOS, Android, Windows Phone 7, and Web apps with support for Brazilian Portuguese.
Speech Technology Digest, Posted 15 Dec 2011

At SpeechTEK 2011, Keynoter David Gergen Calls for Leadership

CNN political analyst and former adviser to four U.S. presidents underscores importance of listening and gaining trust
FYI, Posted 01 Sep 2011

SpeechTEK 2011 Keynoter David Gergen Calls for Leadership

CNN analyst and former presidential aide identifies mobilization, persuasion, and trust as critical qualities in drawing parallel between industry and political worlds
Speech Technology News Features, Posted 09 Aug 2011

West Releases Managed On-Premises IVR

New offering lets companies use their existing on-site telephony infrastructure.
Speech Technology Digest, Posted 13 Jul 2011

Digium Closes Year with More Than 2 Million Asterisk Downloads

Over the past 12 months, the company expanded use of open-source telephony software to 170 countries, released a major upgrade, and launched a new community project.
Speech Technology Digest, Posted 11 Jan 2011

OAISYS Launches Professional Services Program for Call Recording Solution Deployment

The program's goal is to help customers meet business objectives quickly and reliably.
Speech Technology Digest, Posted 08 Dec 2010

Nexidia Introduces Managed Analytic Services

New professional service offering helps companies achieve maximum operational benefits of speech analytics.
Speech Technology Digest, Posted 28 Sep 2010

Pronexus Launches IVR Solutions Locator

The solution lets businesses find prebuilt IVR applications developed with Pronexus' VB Voice.
Speech Technology Digest, Posted 04 Aug 2010

West Interactive Acquires TuVoxListen to this article in TTS, powered by Loquendo

The deal increases West's speech applications and professional services expertise.
Speech Technology News Features, Posted 22 Jul 2010

Avaya Launches Next-Generation Customer Service and Collaboration Applications

Avaya Aura Communications Platform powers new applications and redefines the economics of real-time businesses communications and collaboration.
Speech Technology News Features, Posted 20 Jul 2010

Dialogic Launches Cloud-Based Developer Network

Dialogic inCloud9 Network makes it easier for developers to test Dialogic products as they build next-generation voice and video applications.
Speech Technology Digest, Posted 13 Jul 2010

HP and Avaya Collaborate to Advance UC Solutions

The two firms bring solutions together in one suite for enterprise customers.
Speech Technology News Features, Posted 29 Jun 2010

West to Acquire Holly ConnectsListen to this article in TTS, powered by Loquendo

The purchase aims to create a single source for premium hosted and on-premises IVR deployment options.
Speech Technology News Features, Posted 14 May 2010

Should You Shore Up Your Resources Through Offshoring?

Some job titles are better outsourced overseas than others.
Inside Outsourcing, Posted 03 May 2010

Convergys Forms Alliance with Sonda in Mexico

The alliance will provide customer experience-enhancing relationship management solutions to the Mexican market.
Speech Technology Digest, Posted 09 Mar 2010

Convergys Launches Intervoice Voice Portal 6.5

New IVP version promises to deliver intelligent self-service and multimodal, visual IVR support.
Speech Technology Digest, Posted 17 Feb 2010

Opening the Kimono

Lessons learned from some past speech deployment mistakes.
Interact, Posted 10 Jan 2010

Is Your Self-Service Millennial-Friendly?

The new generation requires a new form of personalization.
Inside Outsourcing, Posted 10 Jan 2010

SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London

SpeechTEK's first ever European event
Speech Technology Digest, Posted 28 Aug 2009

Nortel Releases Enterprise Contact Center Solutions

Business processes blend with communications to boost revenue, decrease costs, and enhance customer satisfaction.
Speech Technology Digest, Posted 27 Mar 2009

SpinVox Postures Itself to Take on Nuance World WideListen to this article in TTS, powered by Loquendo

An extended deal with Telstra solidifies the company's position in Australia.
Speech Technology News Features, Posted 24 Feb 2009

Nuance and Uncle Sam Unleash the Dragon on U.S. Military BasesListen to this article in TTS, powered by Loquendo

The U.S. Army looks to Nuance for medical transcription services at home and abroad.
Speech Technology News Features, Posted 18 Feb 2009

Telrex Offers Pay-As-You-Go AnalyticsListen to this article in TTS, powered by Loquendo

Company's new service gives business intelligence without the high price tag.
Speech Technology News Features, Posted 12 Jan 2009

Gartner Names Contact Center Leaders

Alcatel-Lucent, Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel share Gartner's Leaders Quadrant spots.
Speech Technology News Features, Posted 12 Dec 2008

Voxeo Acquires VoiceObjects

Voice platform provider expands solutions for enterprise and mobile carriers and extends its European footprint
FYI, Posted 09 Dec 2008

Carolina Call Center Delivers Flexible Customer Service with Five9 Software

Call center provider of education-sector support uses Five9 to deliver service.
Speech Technology Digest, Posted 03 Dec 2008

VoxMedia Joins Tellme Partners Program

Partnership will allow VoxMedia to provide enhanced speech recognition applications to customers.
Speech Technology Digest, Posted 14 Nov 2008

SpeechCycle Pioneers Transformation Services

Introduces Silver, Gold and Platinum Editions to drive cost reduction, multichannel automation, IVR, and speech application optimization.
Speech Technology Digest, Posted 13 Nov 2008

NEC and Tellme to Offer On-Demand Voice Services

Joint offering extends the NEC UNIVERGE 360 vision to enterprise contact centers through intuitive self-service voice applications.
Speech Technology Digest, Posted 11 Nov 2008

Convergys Rolls Out New Voice Portal and Mobile Self-Service Offerings

Convergys introduces Intervoice Voice Portal 6.0 (IVP 6) and its next-generation application creation environment, Interaction Composer.
Speech Technology Digest, Posted 11 Nov 2008

Dial West for Emergency ServicesListen to this article in TTS, powered by Loquendo

A proposed acquisition by West will expand the contact center power into the 9-1-1 emergency services segment.
Speech Technology News Features, Posted 06 Nov 2008

Purpose, Passion, and People Make Businesses Beloved

Author and consultant calls delivering a memory at the point of contact critical to bringing people back.
Speech Technology News Features, Posted 28 Oct 2008

NEC Unified's UC Solution Targets SMBs

NEC Unified Solutions launched today its unified communications solution for small- and mid-sized businesses (SMBs).
Speech Technology News Features, Posted 08 Aug 2007

Autonomy Integrates Multichannel Interaction Analysis into etalk

The integration enables organizations to gain a more granular understanding of their customers and to quickly understand the trends and issues that could have a profound effect on the business.
Speech Technology News Features, Posted 06 Aug 2007

Industry Dashboard: Datamonitor

FYI, Posted 01 May 2007

Positive Marks for UC Offerings

With Microsoft expected to release its unified communications offerings this summer, an independent solutions evaluator reviewed an early beta version of the software solution and gave it a glowing endorsement.
FYI, Posted 01 May 2007

VoiceXML Solutions Are Easy to Find

In response to the growing demand for speech solutions based on the VoiceXML platform, the VoiceXML Forum has released an online directory of solutions and providers.
FYI, Posted 01 Apr 2007

Heather Forrester, Director Outright Sales & Solutions, Bell Canada Enterprises

Speech Technology Magazine sat down with Heather Forrester, director outright sales and solutions at Bell Canada Enterprises to discuss the company's deployment of a speech-enabled attendant for internal directories and services.
Q & A, Posted 09 Mar 2006

Steve Pollock, Co-founder and Executive Vice President, TuVox (on the NetByTel Acquisition)

Steve Pollock, co-founder and EVP of TuVox, explains that "While there has been a lot of consolidation activity in the speech market, this acquisition is the first consolidation of speech application-focused companies."
Q & A, Posted 01 Oct 2005

Steve Liese, Director of Product Marketing at Carrius

According to Steve Liese, director of product marketing at Carrius, "In an ideal world, new speech applications would simply provide their services to 100 percent VoIP networks."
Q & A, Posted 01 Oct 2005

Peter Gavalakis, Chair of the VoiceXML Forum's Marketing Committee

According to Peter Gavalakis, chair of the VoiceXML Forum's marketing committee, "Customers that specify only certified VoiceXML platforms in their RFPs know that the systems they will be purchasing will be fully standards-compliant. This assurance is important for companies seeking to avoid the risks associated with vendor lock-in and with obsolescence by adopting a standards-based technology approach."
Q & A, Posted 01 Jul 2005

Chris Lotspeich, Director of Marketing, LumenVox

Chris Lotspeich, director of marketing at LumenVox, explains that "Other tuning tools typically look at the enterprise level of the application, whereas the Speech Tuner gives an in-depth look 'under the hood.'"
Q & A, Posted 01 Jul 2005

Dan Miller, senior analyst, Opus Research

Dan Miller, senior analyst at Opus Research, explains that "while many of the tools are developed to suit the needs of single users, the future is in developing software to support multi-tenant applications that give individual customers the ability to monitor, tweak and manage their individual applications."
Q & A, Posted 01 Jun 2005

Jeffrey Rayport, co-author of Best Face Forward: Why Companies Must Improve Their Service Interfaces with Customers

Jeffrey Rayport, co-author of Best Face Forward: Why Companies Must Improve Their Service Interfaces with Customers, explains, "As illustrated by the appropriate use of speech recognition that combination - bringing down the cost of serving customers while at the same time pleasing those customers with better performance - should be the goal of every company."
Q & A, Posted 01 Apr 2005

Sanjay Popli, Senior Director of Marketing, Genesys Telecommunications Laboratories

"I think we'll see contact center technology continue to move toward being a core business application, but we'll see the term 'contact center' morph as contact center walls collapse, functionality is outsourced, and the creation of virtualized customer service functions grow," said Sanjay Popli, senior director of marketing at Genesys Telecommunications Laboratories.
Q & A, Posted 01 Apr 2005

Peter Mahoney, Vice President of Worldwide Marketing, ScanSoft

Peter Mahoney, vice president of worldwide marketing, SpeechWorks Division, ScanSoft, explains that "there is a proliferation of service providers, and we expect to see some consolidation over the next five years."
Q & A, Posted 01 Mar 2005

Mark Flanagan, President, Envox Worldwide

Mark Flanagan, president of Envox Worldwide, explains that "a growing number of enterprise customers and service providers are replacing their legacy communications systems out of frustration with high maintenance costs, inflexible architectures and the inability to add new capabilities as they are needed."
Q & A, Posted 01 Mar 2005

Eileen Rudden, Vice President of the Enterprise Communications Applications Division, Avaya

Eileen Rudden, vice president of the communications applications division of Avaya, explains that the greatest challenge in the speech self-service market is to drive customer adoption to meet their hopes for this technology.
Q & A, Posted 01 Feb 2005

Blade Kotelly, head of the Edify Design Collaborative

Blade Kotelly of Edify explains how and why it is so easy to keep callers playing along if the designer just makes sure to treat the caller the way they would want to be treated if they had to use that system.
Q & A, Posted 01 Feb 2005

John Cameron, Chairman, Unveil

John Cameron, chairman of Unveil, explains, "While cost reduction is clearly a driving factor in the purchase of speech recognition, we are seeing an increased emphasis on caller satisfaction."
Q & A, Posted 01 Feb 2005

Peter Leppik, CEO, Vocalabs

Peter Leppik of Vocalabs explains how and why Gourmet Customer Service - service which goes beyond the bare minimum to actually make the customer feel valued and special - is critical in today's competitive environment.
Q & A, Posted 01 Feb 2005

Larry Miller, CEO and President, TuVox

Larry Miller, CEO and president of Tuvox, explains that "if you can build and deliver a better speech application, the consumer adoption will follow."
Q & A, Posted 01 Feb 2005

Dan Miller, analyst, Opus Research

Dan Miller, analyst at OPUS Research, explains that Service Automation Expo attendees will learn what their counterparts in a cross-section of industries are doing to upgrade their self-service infrastructures including plans to upgrade their IVRs, implement more advanced TTS, speaker verification and ultimately natural language understanding (NLU).
Q & A, Posted 01 Feb 2005

Jo Taylor, head of marketing communications, Aculab

Jo Taylor, head of marketing communications at Aculab, explains how and why the key to making the deployment of speech easier and simpler is understanding.
Q & A, Posted 01 Jan 2005
Companies: Professional Services/Consulting
Chant, Inc.
GoVivace, Inc.
SOFTEL Communications, Inc.
Verint® Systems