Category: Professional Services/Consulting Convergys Forms Alliance with Sonda in Mexico The alliance will provide customer experience-enhancing relationship management solutions to the Mexican market. Industry News, Posted 09 Mar 2010 Convergys Launches Intervoice Voice Portal 6.5 New IVP version promises to deliver intelligent self-service and multimodal, visual IVR support. Industry News, Posted 17 Feb 2010 Opening the Kimono Lessons learned from some past speech deployment mistakes. Interact, Posted 10 Jan 2010 Is Your Self-Service Millennial-Friendly? The new generation requires a new form of personalization. Inside Outsourcing, Posted 10 Jan 2010 SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London SpeechTEK's first ever European event Industry News, Posted 28 Aug 2009 Nortel Releases Enterprise Contact Center Solutions Business processes blend with communications to boost revenue, decrease costs, and enhance customer satisfaction. Industry News, Posted 27 Mar 2009 SpinVox Postures Itself to Take on Nuance World Wide An extended deal with Telstra solidifies the company's position in Australia. News Feature, Posted 24 Feb 2009 Nuance and Uncle Sam Unleash the Dragon on U.S. Military Bases The U.S. Army looks to Nuance for medical transcription services at home and abroad. News Feature, Posted 18 Feb 2009 Telrex Offers Pay-As-You-Go Analytics Company's new service gives business intelligence without the high price tag. News Feature, Posted 12 Jan 2009 Gartner Names Contact Center Leaders Alcatel-Lucent, Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel share Gartner's Leaders Quadrant spots. News Feature, Posted 12 Dec 2008 Voxeo Acquires VoiceObjects Voice platform provider expands solutions for enterprise and mobile carriers and extends its European footprint FYI, Posted 09 Dec 2008 Carolina Call Center Delivers Flexible Customer Service with Five9 Software Call center provider of education-sector support uses Five9 to deliver service. Industry News, Posted 03 Dec 2008 VoxMedia Joins Tellme Partners Program Partnership will allow VoxMedia to provide enhanced speech recognition applications to customers. Industry News, Posted 14 Nov 2008 SpeechCycle Pioneers Transformation Services Introduces Silver, Gold and Platinum Editions to drive cost reduction, multichannel automation, IVR, and speech application optimization. Industry News, Posted 13 Nov 2008 NEC and Tellme to Offer On-Demand Voice Services Joint offering extends the NEC UNIVERGE 360 vision to enterprise contact centers through intuitive self-service voice applications. Industry News, Posted 11 Nov 2008 Convergys Rolls Out New Voice Portal and Mobile Self-Service Offerings Convergys introduces Intervoice Voice Portal 6.0 (IVP 6) and its next-generation application creation environment, Interaction Composer. Industry News, Posted 11 Nov 2008 Dial West for Emergency Services A proposed acquisition by West will expand the contact center power into the 9-1-1 emergency services segment. News Feature, Posted 06 Nov 2008 Purpose, Passion, and People Make Businesses Beloved Author and consultant calls delivering a memory at the point of contact critical to bringing people back. News Feature, Posted 28 Oct 2008 NEC Unified's UC Solution Targets SMBs NEC Unified Solutions launched today its unified communications solution for small- and mid-sized businesses (SMBs). News Feature, Posted 08 Aug 2007 Autonomy Integrates Multichannel Interaction Analysis into etalk The integration enables organizations to gain a more granular understanding of their customers and to quickly understand the trends and issues that could have a profound effect on the business. News Feature, Posted 06 Aug 2007 Industry Dashboard: Datamonitor FYI, Posted 01 May 2007 Positive Marks for UC Offerings With Microsoft expected to release its unified communications offerings this summer, an independent solutions evaluator reviewed an early beta version of the software solution and gave it a glowing endorsement. FYI, Posted 01 May 2007 VoiceXML Solutions Are Easy to Find In response to the growing demand for speech solutions based on the VoiceXML platform, the VoiceXML Forum has released an online directory of solutions and providers. FYI, Posted 01 Apr 2007 Heather Forrester, Director Outright Sales & Solutions, Bell Canada Enterprises Speech Technology Magazine sat down with Heather Forrester, director outright sales and solutions at Bell Canada Enterprises to discuss the company's deployment of a speech-enabled attendant for internal directories and services. Q & A, Posted 09 Mar 2006 Steve Pollock, Co-founder and Executive Vice President, TuVox (on the NetByTel Acquisition) Steve Pollock, co-founder and EVP of TuVox, explains that "While there has been a lot of consolidation activity in the speech market, this acquisition is the first consolidation of speech application-focused companies." Q & A, Posted 01 Oct 2005 Steve Liese, Director of Product Marketing at Carrius According to Steve Liese, director of product marketing at Carrius, "In an ideal world, new speech applications would simply provide their services to 100 percent VoIP networks." Q & A, Posted 01 Oct 2005 Peter Gavalakis, Chair of the VoiceXML Forum's Marketing Committee According to Peter Gavalakis, chair of the VoiceXML Forum's marketing committee, "Customers that specify only certified VoiceXML platforms in their RFPs know that the systems they will be purchasing will be fully standards-compliant. This assurance is important for companies seeking to avoid the risks associated with vendor lock-in and with obsolescence by adopting a standards-based technology approach." Q & A, Posted 01 Jul 2005 Chris Lotspeich, Director of Marketing, LumenVox Chris Lotspeich, director of marketing at LumenVox, explains that "Other tuning tools typically look at the enterprise level of the application, whereas the Speech Tuner gives an in-depth look 'under the hood.'" Q & A, Posted 01 Jul 2005 Dan Miller, senior analyst, Opus Research Dan Miller, senior analyst at Opus Research, explains that "while many of the tools are developed to suit the needs of single users, the future is in developing software to support multi-tenant applications that give individual customers the ability to monitor, tweak and manage their individual applications." Q & A, Posted 01 Jun 2005 Pages:  1 2   Next >>

Companies: Professional Services/Consulting