| Category: Professional Services/Consulting |
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Positive Marks for UC Offerings
With Microsoft expected to release its unified communications offerings this summer, an independent solutions evaluator reviewed an early beta version of the software solution and gave it a glowing endorsement.
FYI,
Posted 01 May 2007
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VoiceXML Solutions Are Easy to Find
In response to the growing demand for speech solutions based on the VoiceXML platform, the VoiceXML Forum has released an online directory of solutions and providers.
FYI,
Posted 01 Apr 2007
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Peter Gavalakis, Chair of the VoiceXML Forum's Marketing Committee
According to Peter Gavalakis, chair of the VoiceXML Forum's marketing committee, "Customers that specify only certified VoiceXML platforms in their RFPs know that the systems they will be purchasing will be fully standards-compliant. This assurance is important for companies seeking to avoid the risks associated with vendor lock-in and with obsolescence by adopting a standards-based technology approach."
Q & A,
Posted 01 Jul 2005
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Chris Lotspeich, Director of Marketing, LumenVox
Chris Lotspeich, director of marketing at LumenVox, explains that "Other tuning tools typically look at the enterprise level of the application, whereas the Speech Tuner gives an in-depth look 'under the hood.'"
Q & A,
Posted 01 Jul 2005
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Dan Miller, senior analyst, Opus Research
Dan Miller, senior analyst at Opus Research, explains that "while many of the tools are developed to suit the needs of single users, the future is in developing software to support multi-tenant applications that give individual customers the ability to monitor, tweak and manage their individual applications."
Q & A,
Posted 01 Jun 2005
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Sanjay Popli, Senior Director of Marketing, Genesys Telecommunications Laboratories
"I think we'll see contact center technology continue to move toward being a core business application, but we'll see the term 'contact center' morph as contact center walls collapse, functionality is outsourced, and the creation of virtualized customer service functions grow," said Sanjay Popli, senior director of marketing at Genesys Telecommunications Laboratories.
Q & A,
Posted 01 Apr 2005
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Mark Flanagan, President, Envox Worldwide
Mark Flanagan, president of Envox Worldwide, explains that "a growing number of enterprise customers and service providers are replacing their legacy communications systems out of frustration with high maintenance costs, inflexible architectures and the inability to add new capabilities as they are needed."
Q & A,
Posted 01 Mar 2005
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Blade Kotelly, head of the Edify Design Collaborative
Blade Kotelly of Edify explains how and why it is so easy to keep callers playing along if the designer just makes sure to treat the caller the way they would want to be treated if they had to use that system.
Q & A,
Posted 01 Feb 2005
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John Cameron, Chairman, Unveil
John Cameron, chairman of Unveil, explains, "While cost reduction is clearly a driving factor in the purchase of speech recognition, we are seeing an increased emphasis on caller satisfaction."
Q & A,
Posted 01 Feb 2005
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Peter Leppik, CEO, Vocalabs
Peter Leppik of Vocalabs explains how and why Gourmet Customer Service - service which goes beyond the bare minimum to actually make the customer feel valued and special - is critical in today's competitive environment.
Q & A,
Posted 01 Feb 2005
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Larry Miller, CEO and President, TuVox
Larry Miller, CEO and president of Tuvox, explains that "if you can build and deliver a better speech application, the consumer adoption will follow."
Q & A,
Posted 01 Feb 2005
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Dan Miller, analyst, Opus Research
Dan Miller, analyst at OPUS Research, explains that Service Automation Expo attendees will learn what their counterparts in a cross-section of industries are doing to upgrade their self-service infrastructures including plans to upgrade their IVRs, implement more advanced TTS, speaker verification and ultimately natural language understanding (NLU).
Q & A,
Posted 01 Feb 2005
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Companies: Professional Services/Consulting
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