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Smart Customer Service
April 01, 2009
AAA Suggests No Safety Benefit in Hands-Free
An Auto Club study shows hands-free devices are just as dangerous as handsets.
Voice-Enabled Biometric Password Resets
Speech Technology Digest
Global IP Solutions Enables HD-Voice on Pronto!
CommuniGate Pro's unified communications client now features the company's VoiceEngine.
Nortel Releases Enterprise Contact Center Solutions
Business processes blend with communications to boost revenue, decrease costs, and enhance customer satisfaction.
Loquendo and ConverTec Partner on Speech Apps
Virtual Attendant and Virtual Assistant will rely on Loquendo speech engines.
Speech Technology News Features
ATX Introduces In-Vehicle Audio Messaging
New voice channel enables automakers and dealerships to reach out to customers with important information about their cars.
Utopy Technology Given the P.T.O. Stamp of Approval
Utopy is granted a patent to underlying SpeechMiner technology.
Cc:Voice Looks to Lock in More Customers with New Compliance Regulations
CallCopy addresses MIPAA compliance issues with new update.
CosmoCom Debuts CosmoCall Universe Version 6
CosmoCom offers the most far reaching update in its history and enables enterprise-wide unified customer communications.
IP Call Recorder 1.5—Bigger, Badder, and a Lot More Selective
Newfound Communications promises greater control and targeted recording with its new version of IP Call Recorder.
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