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Smart Customer Service
July 08, 2009
Voters Decide in Favor of an IVR
Voter registration and complaint systems were a hit during the 2008 national elections.
Is the Promise of Outbound IVR All Talk?
Speech Technology Digest
Ifbyphone Unveils Virtual Call Center Service
The hosted offering provides alternative to busy signals, call waiting, and voicemail for time-sensitive customer calls.
MacSpeech Ships MacSpeech Dictate Legal
The first speech recognition dictation solution for the Macintosh will understand more than 30,000 legal-specific words and terms.
OnState Announces Support for Google Voice
Business users of Google Voice can now transform it into a virtual PBX and call center.
Loquendo Embedded ASR Now Available for Symbian OS
The release is available in all "major languages."
SpinVox Powers 0800TXTMUM
The initiative aims to help children contact their parents.
Digium Releases First Hardware-Based Voice Compression PCI Express Card for Asterisk Systems
The release conserves CPU resources in large, custom Asterisk installations.
Stratix Partners With Vangard Voice
The partnership aims to to speed enterprise mobile applications.
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