Ifbyphone Unveils Virtual Call Center Service
Ifbyphone today introduced Call Distributor, a service that enables small and mid-size businesses (SMB) to create virtual call centers, complete with advanced automated call handling that enables customers to instantly route inbound calls to any phone, anywhere.
With Call Distributor, any business can now have web-based and configurable tools for optimally managing call volume and a flexible call center service option that provides advanced call handling capabilities with central management to workers anywhere, using any existing phone.
SMBs pay only for the minutes consumed, avoid long term agreements, and will not incur any capital expense as the Ifbyphone service eliminates the need to purchase expensive new business telephone equipment and software.
Ifbyphone's Call Distributor also provides call center operators an array of additional call routing options, including the ability to expand their workforce to tap into the growing home-based agent segment by sending inbound calls to any phone.
"The days of SMBs missing customer calls and losing business because they don't have access to an expensive PBX or a call center, like Fortune 500 companies have, are over," said Ifbyphone CEO Irv Shapiro. "With Call Distributor, any business can now have a flexible call center service option that provides advanced call handling capabilities with central management to workers anywhere, using any existing phone."
Call Distributor also includes several capabilities beyond advanced call routing, including interactive voice response and call queuing, both of which save time, reduce costs and create efficiencies and have been designed into Call Distributor to help SMBs thrive in today's economy.
All Call Distributor capabilities are instantly available to anyone on any phone eliminating the need for agents to use phones physically connected to dedicated systems, or a specific type of phone such as a traditional landline, Voice over Internet Protocol phone or software client-based endpoint such as a PC or smartphone.