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Smart Customer Service
October 07, 2009
Property of ??????????
Who owns a speech analytics application determines how the data is distributed.
Making an Emotional Connection
Speech Technology Digest
Cincinnati Bell Selects Yap for Voicemail-to-Text
Yap will power the company's Voice2Text service for wireless customers.
Netcom and Comverse Partner to Deliver Visual Voicemail
The partnership yields the first visual voicemail service for iPhone in Norway.
Telefonica Mexico Launches Movistar Voice-to-Text with SpinVox
The company is the first mobile operator to provide voice-to-text services to the Mexican marketplace.
TouchStar Hosted Reports Record Growth, Unveils New Brand
The company's hosted division reorganizes, expands its product offering, and realizes significant growth
Nuance Launches New Version of eScription Platform
The release boasts new features for improved quality and administrative efficiency in clinical documentation.
Speech Technology News Features
Voxeo Acquires Motorola's VoiceXML Technology
Deal includes all of Motorola's rights to and interest in the VoxGateway VoiceXML browser.
Avaya (Finally) Closes Deal for Nortel Assets
After entering into an agreement to purchase the Enterprise Solutions businesses of Nortel Networks, Avaya finally seals the deal.
Nexidia Introduces ESI—Capture
The solution is aimed at streamlining the implementation of speech analytics in the contact center.
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