October 07, 2009
Cover Story
Who owns a speech analytics application determines how the data is distributed.
Editor's Letter
Industry News
Yap will power the company's Voice2Text service for wireless customers.
The partnership yields the first visual voicemail service for iPhone in Norway.
The company is the first mobile operator to provide voice-to-text services to the Mexican marketplace.
The company's hosted division reorganizes, expands its product offering, and realizes significant growth
The release boasts new features for improved quality and administrative efficiency in clinical documentation.
News Feature
Deal includes all of Motorola's rights to and interest in the VoxGateway VoiceXML browser.
After entering into an agreement to purchase the Enterprise Solutions businesses of Nortel Networks, Avaya finally seals the deal.
The solution is aimed at streamlining the implementation of speech analytics in the contact center.