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Smart Customer Service
October 14, 2009
A New Kind of House Call
Outbound messaging lets medical professionals enter the home in a whole new way.
Pardon the Interruption
Speech remains unable to keep us focused on the task at hand.
Speech Technology Digest
Spoken Acquires GotVoice
The acquisition of GotVoice's voicemail transcription service expands Spoken's voice technology offerings.
Nuance Launches Dictaphone Enterprise Speech System Version 8
The release offers a host of new features including an upgraded Dragon Medical speech engine for improved recognition accuracy.
LiveVox Call Recording Suite Upgraded to Record Manual Calls
Hosted dialer's ability to record all outbound and inbound calls eliminates the need for third-party recording packages.
Speech Technology News Features
Verint Upgrades Speech Analytics for Public Safety
New product lets 9-1-1 call centers mine recorded calls, spot trends quicker.
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