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Smart Customer Service
October 28, 2009
Across the Digital Divide
A police department gains efficiency with digital recording and transcription software.
Crossing Species Boundaries
Identifying speech patterns in dairy cows challenges researchers.
Speech Technology Digest
Voxbone’s iNum Service Speaks in High Definition With Skype
In-the-room sound quality available as Voxbone adds support for Skype's SILK wideband audio codec.
Fonix Launches VoiceSync 1.0
New speech recognition technology for animation developers generates phonetic data and timing to create human-like lip and facial movements.
Prosodie and PerSay Team Up
The companies will offer hosted voice authentication solutions.
Speech Technology News Features
Nexidia Launches ESI—Monitor and Agent Assist
The solutions provide real-time analytics and agent support in contact centers.
KLAS-TV Turns to Pronexus to Create Time and Weather IVR Solution
IVR toolkit VBVoice used to quickly develop self-service application.
Ifbyphone Releases Version 3.1 with More Customized Tools
New features include robust reporting, reseller portal, and API advances.
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