Prosodie and PerSay Team Up
Improving customer satisfaction, offering personalized services, raising security levels, and maintaining cost control, are just some of the few elements that need to be taken into account when designing voice and contact center applications. Voice biometrics technology is part of the answer to all these concerns. This technology is applicable across multiple verticals utilizing diversified applications and communication channels.
With an impressive track record and customer base of fortune 100 companies in Europe, Prosodie brings more than 20 years of experience in the interactive voice response and speech-enabled applications development space. Adding PerSay’s solutions to its portfolio, Prosodie now can offer the possibility to deploy new and advanced services that meet its customers’ needs.
"Voice authentication is much more than just a technology," said François Chaffard, Prosodie’s strategic marketing manager. "When fully integrated in a voice application, it offers a wide range of possibilities to increase the customer satisfaction. We will be using PerSay’s voice biometrics technology to enhance security by providing strong, multi-factor authentication, in our voice services as well as to smooth customer identification process by enabling our customers to use simple passwords instead of cumbersome and easily forgettable PINs. We see significant potential for voice-based authentication in the banking and money transfer services arenas."
Phong Vi Tran Tan, Prosodie’s project manager said: "PerSay’s VocalPassword platform has really met our strong technical requirements. Its design and rich set of tools and features, including multi-tenant architecture, standards compliancy and advanced tuning tools, enables full customer autonomy. The client-server approach and the rich Web Services API allows us the flexibility to build any kind of application using any type of voiceprint in any language. We also plan to use the platform’s text-independent technology as an online authentication solution for contact centers"