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Smart Customer Service
November 11, 2009
In the Future Everything Will Be Modular—Or at Least VoiceXML
VoiceXML 3.0 looks to solve everything you didn't like about VoiceXML 2.0.
Speech Technology Digest
PhoneTag Service Now Available on Sprint
Sprint customers can now read their voicemail with PhoneTag.com.
Nexidia and Merced Partner to Enhance Contact Center Agent Performance
Speech analytics firm teams with performance management expert for agent-level improvement.
BigHand Launches Server-Based Speech Recognition Module
Back-end voice-to-text capability, supported on BlackBerry Smartphones and Windows Mobile, offers business and healthcare significant administrative time & cost savings.
Don Johnston Launches OutLoud 6 Text Reader
The solution provides easy and timely access to widest range of eBook formats for struggling readers and students with special needs.
Speech Technology News Features
Intel Reader Transforms Printed Text to Spoken Word
Intel launches a mobile, speech-enabled handheld device for people with reading or vision problems.
Call Genie Partners with StatsFone
The solution will allow sports fans to vote for the player of the game via speech technology.
The Business Case
Hosted IVR Might Be Right for You
But be willing to weigh the trade-offs versus the benefits.
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