November 25, 2009
Deployments
IKEA's German unit installs an IVR to reduce call times.
Industry News
Regional Food Bank of Oklahoma and Harvesters in Kansas City implement Voxware 3 for voice picking.
Wireless version of professional audio recording device designed legal and healthcare users.
Deal seeks to combat fraud and identity theft in the contact center.
The VoIP service provider is valued at $2.75 billion.
Mio Technology to further integrate Nuance's text-to-speech as part of its global personal navigation device portfolio.
New version includes increased accuracy for natural, spontaneous speech.
Inside Outsourcing
Is this an out-and-out solution?