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Smart Customer Service
November 25, 2009
Furnishing Callers with a Better Experience
IKEA's German unit installs an IVR to reduce call times.
When Your Outsourcer Outsources
Is this an out-and-out solution?
Speech Technology Digest
Voxware Helps Food Banks Streamline Operating Costs
Regional Food Bank of Oklahoma and Harvesters in Kansas City implement Voxware 3 for voice picking.
Philips Releases SpeechMike Air
Wireless version of professional audio recording device designed legal and healthcare users.
Nexidia and Semafone Partner
Deal seeks to combat fraud and identity theft in the contact center.
eBay Completes Sale of Skype
The VoIP service provider is valued at $2.75 billion.
Nuance Renews Vocalizer Deal with Mio
Mio Technology to further integrate Nuance's text-to-speech as part of its global personal navigation device portfolio.
Loquendo Releases ASR 7.8
New version includes increased accuracy for natural, spontaneous speech.
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