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Smart Customer Service
February 10, 2010
A Delivery Service Configures Its Way to Savings
Outbound IVR saves Go Configure $70,000 in its first year.
Is Your Self-Service Millennial-Friendly?
The new generation requires a new form of personalization.
Speech Technology Digest
New CEO at BigHand Follows International Growth
Jon Ardron named new CEO of dictation software provider.
Nuance Powers New Virgin Mobile Canada Voicemail-to-Text Service
Virgin Mobile Canada delivers voicemail-to-text service as a standard feature across its Value-to-Premium rate plan portfolio.
BigHand for BlackBerry Mobilizes Property Surveyors
Kirsop & Co. implements BigHand voice technology to enhance remote working capabilities.
Empirix Releases OneSight Voice Quality Assurance Solution
Solution actively monitors bidirectional voice quality across multiple, geographically dispersed sites.
Vista LifeSciences Partners with Vangard Voice Systems
The companies will work together to voice-enable medical data collection.
Vangard Voice Systems Launches AccuSpeechMobile for Field Force Automation
The solution provides hands-free, voice-directed capabilities to speed productivity of existing mobile field service applications.
Speech Technology News Features
Voxeo Partners with Four Key Voice Biometrics Providers
Voxeo delivers voice verification, with major vendors providing solutions for every need.
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