Nuance Powers New Virgin Mobile Canada Voicemail-to-Text Service

Virgin Mobile Canada will make available to customers its Voicemail-to-Text service powered by Nuance Communications' voicemail-to-text platform. The service is available as a standard feature across a broad range of rate plans, as well as an a-la-carte service for CAN $5 per month. Virgin Mobile Canada subscribers can immediately start receiving their voicemail messages as text, via text message or email, or both, to their PC or phone.

With Virgin Mobile’s Voicemail-to-Text service, customers no longer need to listen to messages or write down message details. Voice messages are quickly converted to text, allowing customers to respond via call, email, or text message, and save, forward, or delete as necessary—all while discreetly receiving messages on their phone and/or PC. And there’s a one-click access link included in every transcribed voicemail-to-text message to make returning messages fast and simple. Also included standard with every Voicemail-to-Text message delivered are caller ID details and a link to the original audio message file should a subscriber want to listen to the voice message.

“The availability of this cool Voicemail-to-Text service adds to the wide variety of exciting choices that Virgin Mobile now offers its customers on the new HSPA plus network,” said Robert Blumenthal, president, Virgin Mobile Canada. “Nuance Communications was an obvious choice as a partner given they are a leader in their field. Together, we are making sure our customers get the most they possibly can out of their mobile, from the company that truly is on their side.”

“Virgin Mobile Canada has a focus on unique, innovative services for its customer base, making the company a perfect wireless partner for Nuance voicemail-to-text services,” said John Pollard, vice president of the Voice-to-Text Services Division at Nuance. “The availability of our service with Virgin Mobile Canada, combined with our existing user base in Canada, brings the power of voice-to-text messaging to more than 21 million wireless subscribers across the country, underscoring our leadership in the Canadian market, as well as the value that our services deliver to carriers and consumers.”

Virgin Mobile’s Voicemail-to-Text services are based on offerings from SpinVox, recently acquired by Nuance. Virgin Mobile’s Voicemail-to-Text service is available across its Canadian network for both English and French language voice message conversions.

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