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Smart Customer Service
March 09, 2011
At A Crossroads
Why today's market share dominance doesn't portend tomorrow's environment
Unify Communications Across Channels
Semantic parsing can mine a treasure trove of data
Speech Technology Digest
Nuance Powers Movistar’s Llamadas Perdidas Voice-to-Text Service
Nuance's Missed Call Messenger ensures Movistar subscribers get the message every time with transcribed voice messages delivered as text.
Winscribe Launches Newest Business Process Management Solution
Winscribe BPM 2.0 is specially designed for for mid-size law firms.
CPC Releases Real-Time Speech Recognition-Based Closed Captioning
New YouCaption software allows users to upload captioning to audio, video, and phone conferences in near real time.
Ditech Networks and AVST Partner on Voicemail-to-Text Services to Enterprises
AVST customers can now enjoy the benefits of Ditech's PhoneTag service.
Speech Technology News Features
Call Recording System Identifies Agents by Voice
New system uses speaker recognition to identify agents on call recordings.
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