March 09, 2011
Feature
Why today's market share dominance doesn't portend tomorrow's environment
Industry News
Nuance's Missed Call Messenger ensures Movistar subscribers get the message every time with transcribed voice messages delivered as text.
Winscribe BPM 2.0 is specially designed for for mid-size law firms.
New YouCaption software allows users to upload captioning to audio, video, and phone conferences in near real time.
AVST customers can now enjoy the benefits of Ditech's PhoneTag service.
Inside Outsourcing
Semantic parsing can mine a treasure trove of data
News Feature
New system uses speaker recognition to identify agents on call recordings.