Nuance Powers Movistar’s Llamadas Perdidas Voice-to-Text Service

Nuance Communications today announced that its Missed Call Messenger voice-to-text platform now powers Movistar Spain’s Llamadas Perdidas, a suite of voice-to-text services that enables its full subscriber base to receive transcribed voice messages via text message when call recipients can’t be reached or do not have voicemail.

Movistar’s Llamadas Perdidas completes the call every time, providing subscribers with the ability to speak a message up to 15-seconds long that is transcribed and delivered via text message along with the number of the caller to the recipient. Movistar’s Llamadas Perdidas is powered by Nuance’s Missed Call Messenger service, which is built on Nuance’s  voice-to-text platform, currently deployed with mobile operators around the world. The service is automatically available to all Movistar Spain prepaid and contract customers, with no charges incurred by the message recipient.

“Nuance’s Missed Call Messenger service allow us to further enrich the way our subscribers are able to stay connected, extending our services and capabilities beyond the boundaries of traditional voicemail,” said Agustín Navarro, service design manager for consumer voice and broadband at Movistar.

“Missed Call Messenger is a unique and powerful call completion technology that allows consumers to always get the message no matter where they are,” said John Pollard, vice president and general manager of voice-to-text services at Nuance. “This is innovation that Movistar’s customers will love, is easy to deploy, and offers the carrier exciting revenue opportunities.”

Nuance’s voice-to-text platform powers the voice-to-text services offered by leading carriers around the world, including AT&T, Cisco, Vonage, Bell Canada, Rogers Wireless, Optus, Vodafone, Vodacom, SaskTel, TELUS, Telstra, and many others. Nuance’s voice-to-text platform, which leverages the core speech technology of the Dragon NaturallySpeaking dictation software, allows customers to access and organize voicemails via transcribed messages that are sent directly to their mobile phones as text messages or email, or to their PCs.

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