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Smart Customer Service
April 06, 2011
SendMe Does a High Five(9) Over IVR Savings
Strong growth prompted the mobile content provider to find a new vendor for a ‘rip-and-replace' system
Combining IVR and Smartphones
Take advantage of today's visual displays and develop consumer product apps
Speech Technology Digest
Nattiq Adds Acapela's Arabic Voices to Dolphin Pen's New Generation
Assistive technology allows blind users to hear the written word in several Arabic voices.
Interact Introduces SPOT SIP Engine
Interact's SPOT SIP Engine, with its VoiceXML and CCXML interpreters, is a Voice over IP telephony IVR software system using SIP Call Control and host media processing for all audio management.
UC Implementation Doubles Year over Year
A new CDW poll finds business embracing unified communications and that cloud-based solutions speed implementation and cut costs.
VoxGen Receives U.K. Government Grant to Develop Voice Biometrics
The company has been awarded a grant of £300,000 from the Technology Strategy Board for consumer identification and verification technologies.
Nuance’s PowerScribe Achieves DIACAP Certification
The U.S. Department of Defense certifies Nuance's radiology speech recognition reporting platform for use across Air Force, Army, and Navy networks.
Nuance Powers Vivo Brazil Torpedo Recado Voicemail-to-Text Service
Leading carrier in Brazil lets subscribers read voicemail messages as transcribed SMS text messages.
Speech Technology News Features
Verint Releases Audiolog 5 for SMBs
Contact center software enhancements support mobile and multimedia customer interactions.
VoIP Services Market Nears $50 Billion
Business adoption fuels strong growth; industry should reach nearly $75 million by 2015, Infonetics data reveals.
Nuance Takes Natural Language on the Fast Track
New Call Steering Fast Start offering cuts the cost and time to deploy a natural language interface in half.
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