Nuance Powers Vivo Brazil Torpedo Recado Voicemail-to-Text Service

Nuance Communications' Voicemail-to-Text platform is now powering the new Torpedo Recado voicemail-to-text service from Vivo, a subsidiary of Telefonica and Brazil’s largest telecommunications carrier.

Now Vivo subscribers have the ability to remain connected at anytime, anywhere, with voicemail messages converted to text and sent via SMS text message to their mobile phones. Vivo’s Torpedo Recado voicemail-to-text service based on Nuance’s voicemail-to-text platform gives Vivo’s subscriber base even more mobility and flexibility, with transcribed messages delivered via SMS text message in just minutes. From there, subscribers can either delete, store or forward messages as necessary, and all transcribed messages are still available as audio voicemails by simply dialing *555.

“By offering our subscribers an innovative voicemail-to-text service like Torpedo Recado, we’re able to extend the value of our overall carrier service in a way that fits into their mobile lifestyle. And because it’s powered by Nuance, we’re able to ensure the quick, reliable delivery of transcribed voicemails,” said Alexandre Fernandes, Vivo´s products and services director.

“We’re experiencing significant demand for our voice-to-text services as they give mobile consumers more freedom and flexibility in how they stay connected,” said John Pollard, vice president and general manager of voice-to-text services at Nuance. “What’s perhaps most exciting about our deployment with Vivo is the ability to further showcase our support for a number of global languages, including Portuguese. And we’ll continue to expand that support as we enable even more carriers to deliver a variety of unique, value-added voice-to-text services that give mobile messaging a whole new meaning.”

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