SAN FRANCISCO, CA - The Teleservices Databook identifies three areas of the industry that Zelos Group believes will experience significant growth: Interactive Notifications, outsourced directory assistance and hosted speech recognition.
Commnet will provide full line of NMS echo cancellation and voice quality systems to mobile operators across the United States and South America.
MOUNTAIN VIEW, CA - Strategic agreement developed to co-market EZRadio™ wireless chipset with Recognition Synthesis and Control (RSC) chipset.
RICHARDSON, TX and VANCOUVER, CANADA - Companies join to deliver scalable IP centrex solutions.
PITTSBURGH, PA - Seal Technologia targets warehouse solutions by partnering with Vocollect.
BOCA RATON, FL - Amein joins NetByTel following $8 million in financing for marketing and technology development.
BIRMINGHAM, ENGLAND and WOBURN, MA - European release Sendo X features Voice-Activated Phonebook.
MATAWAN, NJ - System is designed to allow clients to make tax payments to their accounts using a credit card.
WOODBURY, NY - Voicemail platform, 'Who Called,' and SMS Notifications services integrated by Cosmote replacing legacy voicemail system.
PITTSBURGH, PA - New model designed to be worn behind the headand connects to Talkman® T2 wearable computer.
TORONTO, CANADA - Rosinski will be tasked with building a global professional services practice.
MATAWAN, NJ - The Speech Enabled Application Generator developed to route calls based on specified rules, monitor application performance and log calls and events.
ISELIN, NJ - Patent granted relating to its method to preprocess database listings used by a voice automated system.
PEABODY, MA - Richard Martel, previously CEO of LocusDialog, will lead ScanSoft's auto-attendant strategy within ScanSoft's Network Speech Solutions group.
SAN JOSE, CA - SER's Call Processing System to be marketed by Aspect along with quality assurance products.
ATLANTA, GA - NEC to serve as partner and distributor of NEXminer product line and secures first sale in Japan.
DALLAS, TX - Credit agreement in place to refinance indebtedness outstanding under a prior term loan and revolving credit facility.
PRINCETON, NJ - VoiceLogistics system is being used at Intermarché's distibution center with plans for installation at other facilities.
Datria Ticket Management& 2.0 Outage Management Edition is designed for companies that who need to assemble large workforces during emergency situations.
CHICAGO, IL - Speech recognition, transcription and automated Internet communications combined for radiology reporting and communications.
CUPERTINO, CA and ALPHARETTA, GA - Smart Prompt option installed on Vocomo IVR to speak date, time of day, dollar amounts and numbers.
Addition to HumanLink products incorporates STEP's Acoustic Bubble technology intended to provide clear communication.
LONDON, ENGLAND - SRC extends existing partnership with WinScribe's international product development team.
Vocal Laboratories awards voice capture application highest certification in call completion and call consistency.
BELGIUM, FRANCE - New initiative will cover 23 languages and focus on the creation of dialogue solutions.
Interactive notification application created to allow the design and launch of speech-enabled, personalized outbound notification campaigns.
Voice Search Engine to be integrated into into XTEND's suite of telecommunications and contact center solutions.
DALLAS, TX - Omvia Voice Express supports SALT, VXML and classic environments.
LONDON, ENGLAND - British independent tour operator using speech recognition to handle response to its 2004 DRTV advertising campaign.
PITTSBURGH, PA - Twenty-one new companies signed agreements to include one or more of Wizzard's speech products in their own product offerings in the fourth quarter of 2003.
TURIN, ITALY - Katrin is Loquendo's third German persona.
SALEM, NH - iListen 1.6 to be exhibited at the Macworld Expo January 6-9 in San Francisco; iListen upgrade needed for ScriptPaks.
LAS VEGAS, NV - SimpleDevices™'s UPnP-Enabled iClock Integrated With Personica Intelligence'sTM PI intelligent interface technology.
Subject to limited closing conditions, acquisition expected to be accretive impact on SAVLINK's operating cash results beginning with first quarter of 2004.
FREMONT, CA - Platform designed to allow automotive dealers to send personalized, voice-automated phone messages to customers via phone.
SALT LAKE CITY, UT - Fonix management anticipates close of acquisition by Jan. 30, 2004.
PHOENIX, AZ - Bank chooses Syntellect to consolidate existing IVR systems and replace its aging proprietary systems.
MONTREAL, CANADA - talktosantaclaus application encountered more than 72,000 chats with voice-automated Santa Claus.
PEABODY, MA and GHENT, BELGIUM - SpeechPearl® selected as core technology for Traffic-One, a real-time traffic information service offered in French.
SANTA CLARA, CA - Edify also names co-founder Ken Waln chief technology officer.
HOUSTON, TX - Hands-Free Kit Development Platform includes (Clear Voice Capture) noise and echo suppression software, CVC™.
As chief technology officer, Larry Mark leads SER's strategic planning and technology direction initiatives. Mark shares SER's strategy behind the Aspect/SER partnership announced last week.
Nuance co-founder Dr. Michael Cohen along with James Giangola and Dr. Jennifer Balogh have written a book titled "Voice User Interface Design." Dr. Cohen shares his thoughts on speech, personas and VUI design.
Last week, Babel Technologies and Elan Speech announced the merger of their companies in an effort to dedicate themselves as a European creator of innovative dialogue solutions. Vincent Fontaine shares his expectations of the merger and how it could impact the speech industry.
Zelos Group has released two reports that are of particular interest to the speech technology markets. One covers outsourced call centers in the U.S. - "Teleservices Databook: 2004 Edition." The other covers contact centers in India - "Business Process Outsourcing: Focus on India - 2004 Edition." STM NewsBlast visited with the authors of both reports, Mark Plakias and Bryan Mekechuk.
Philippe Roy says that conceptual speech recognition technology could soon replace grammar based speech recognition systems. Roy, who was a popular exhibitor at SpeechTEK 2003, visits with NewsBlast to discuss the soon-to-be-released Conceptual Speech Commander and their conceptual speech recognition technology.