March 09, 2006
Industry News
Viecor has recently been recognized as the first Genesys partner to achieve Gold Certified status.
MILTON KEYNES, U.K. — Aculab integrated its range of Prosody media processing resources with Envox 6.2, the latest version of Envox Worldwide's communications development platform.
CLEMMONS, N.C. — Nuance® RealSpeak® Solo text-to-speech (TTS), a series of computer-generated voices, is now offered as part of NextUp.com's TextAloud.
Thomson Higher Education has licensed AT&T Natural Voicesfor Desktop from Wizzard Software to create Audiobooks for Sciences, a library of MP3 format textbooks.
Q & A
Speech Technology Magazine sat down with Jonathan Taylor, president and CEO of Voxeo, to talk about Voxeo's plans to revolutionize speech technologies and how these plans became possible.
Speech Technology Magazine sat down with Dr. Andrew Hunt, vice president of engineering at Holly Connects, to talk about the successes in speech technologies during 2005 and his vision for 2006.
Talking Tech
The telecommunications industry is undergoing a major change from proprietary hardware-based systems to software-based systems built on open standards. Standards such as VoiceXML, CCXML, SIP, Service-Oriented Architecture, and other Internet technologies are radically changing how contact center applications are built and deployed. But these enabling technologies are only the means to an end. The real goals of applying new technologies to the contact center remain improving the customer's experience.