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Smart Customer Service
April 17, 2006
Q & A
Wes Hayden, CEO of Genesys (on the Acquisition of VoiceGenie)
Following up on the acquisition of VoiceGenie by Genesys, Judith Markowitz interviewed Wes Hayden, CEO of Genesys Telecommunications Labs (an Alcatel Company).
Speech Technology Digest
MacSpeech Certifies New Headsets From Andrea Electronics
SALEM, N.H. - MacSpeech certified four new microphones from Andrea Electronics.
The Paisley Group Gives BTSLogic Highest Directory Assistance Automation Rate in Study
BOWIE, Md. - BTSLogic, a division of LogicTree Corporation, achieved a 71 percent automation rate for all calls using its SEDA service in an independent audit by industry analyst The Paisley Group.>
ECTACO Releases 2006 - Partner P800 Series Translators
ECTACO release the Partner P800 series devices with new languages.
Plantronics Adds to Family of Wireless Office Headset Systems
SANTA CRUZ, Calif. - Plantronics, Inc. augmented its family of wireless office headset systems with three new products: the CS70 Wireless Office Headset System for executives, the SupraPlus® Wireless Headset System for phone-intensive users, and the Plantronics Voyager 510SL Bluetooth Headset System with WindSmart® for mobile users.
Acapela Speech-enables App-line's Sibilo Offer
App-line partnered with Acapela to speech-enable its Sibilo® range in Europe,
Premiere Global Services Upgrades Its Speech Technology Platform
ATLANTA - Premiere Global Services, Inc. (NYSE: PGI) upgraded its speech technology platform.>
Genesys Releases Genesys 7.2 Contact Center Suite and Workforce Management Application
SAN FRANCISCO - Genesys Telecommunications Laboratories released Genesys 7.2, a new version of its contact center software suite.
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