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Smart Customer Service
May 02, 2006
Q & A
Michael Kuperstein, CEO, Metaphor Solutions
Speech Technology Magazine
sat down with Michael Kuperstein, CEO of Metaphor Solutions, to discuss the company's latest release.
Speech Technology Digest
India Times Selects Nuance Communications Speech Recognition With Support for Hindi
BURLINGTON, Mass. & NEW DEHLI, India - Nuance Communications, Inc. deployed speech solutions for India's telecom service providers, including Airtel, BSNL, Hutch, MTNL, Spice, Reliance and Tata Indicom.
NICE Acquires IEX and Performix Technologies
NICE Systems signed a definitive agreement to acquire IEX and a second definitive agreement to acquire Performix.
Celtel Broadens Use of NMS Communications' Backhaul Optimizer
FRAMINGHAM, Mass. Celtel, a multi-national mobile operator in Africa, is broadening the use of NMS' AccessGate backhaul optimization solution for its subscriber base.
First Choice Selects Fluency
LONDON - First Choice, an international leisure travel company, deployed Fluency Voice Technology's speech recognition technology to enhance customer service.
RSA Security Acquires PassMark Security
RSA Security is acquiring PassMark's voice-based biometric authentication system - that identifies wired and wireless phones in combination with biometric voiceprints - to authenticate remote users over the phone.
Botanic and Waag Labs Select Acapela Group
Botanic chose Acapela's speech synthesis to provide voice-overs for its e-learning programs and Waag Society selected Acapela multilingual tones to voice enable BoardMessenger.>
Travelodge Offers 24/7 Phone Bookings With Fluency Virtual Agent
- Travelodge, a UK budget hotel brand is offering 24/7 phone bookings with Fluency Voice Technology's speech self-service solution. >
Telstra Names Vincent Morreale as Its New Senior Vice President of Sales and Marketing
Telstra appointed Vincent Morreale as its new senior vice president of sales and marketing.
Loquendo Enhances its Series 7 VoiceXML Platform, Providing Support to Third Party IVR Integration
Loquendo's new version of the Loquendo VoiceXML platform allows the integration of any third party IVR.
Pronexus Releases VBVoice
OTTAWA - Pronexus Inc. released VBVoice 5.4, a Rapid Application Development tool for telephony and speech solutions.
Envox Worldwide Launches Envox 6.2 VoiceXML Studio
- Envox Worldwide released Envox 6.2 VoiceXML Studio.
Acapela Group Releases Virtual Speaker
Acapela Group released its Virtual Speaker, the virtual desktop recording solution, allowing multiple users on multiple sites.
NCT Releases Hardware Module for ClearSpeech
voice technology company, NCT, released its ClearSpeech Module, a solution for integrating NCT's noise reduction and echo cancellation technology into embedded applications.
Pronexus Receives Microsoft Certified Partner Status
OTTAWA - Pronexus Inc. was awarded Certified Partner, ISV competency status from Microsoft Corporation.
Angel.com and Skype Partner
Angel.com entered a new strategic alliance with Skype.>
SAIL LABS Partners with MCP AS-Media Content Processing to Expand Presence in Scandinavia
SAIL LABS Technology entered into an agreement with MCP, a media content processing company in Norway, to jointly market speech technology solutions in the Nordic region.
Speech Technology News Features
China: Can You Really Scale?
According to Ted Bray, practice leader of speech & IVR at Avaya Technology & Consulting, "The need within China for effective voice self-service solutions will also grow at a frenetic pace, and the solutions that are delivered into this market had better be prepared to scale."
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