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Smart Customer Service
May 15, 2007
Speech Technology Digest
Parcelforce Extends Delivery Service with Voice
European parcel delivery service expands its contract with Eckoh and BT, a communications and call center hosting service..
Esnatech and Intorrent Partner
Esnatech partnered with the Intorrent Group to develop and distribute a suite of enterprise unified communication solutions for business customers across Europe and North America.
DialPro Answers Ban on Email While Driving
Voice messaging and unified communications provider DialPro Northwest is offering businesses a hands-free way to access their emails on the road with voice technologies.
Nuance to Buy VoiceSignal
Nuance Communications will buy VoiceSignal Technologies for $293 million.
U.S. Postal Service Renews Contract with Convergys
The U.S. Postal Service (USPS) renewed a contract under which Convergys will continue to deliver service to USPS customers.
NSC Adds Turkish and Greek Support to Its Word Spotting and Speech Recognition
NSC added Greek and Turkish to the list of supported languages.
Nuance Voice Control Available for Rogers Blackberry Subscribers
Nuance Communications has made uts Nuance Voice Control, a voice-activated mobile search and messaging service, available to millions of Rogers Wireless subscribers across Canada using select Blackberry devices and other smartphones and handsets.
Skype Available at Wal-Mart
Wal-Mart Stores now offers Skype Voice over Internet Protocols (VoIP) hardware at 1,800 stores nationwide.
Data-Tel Info Solutions Releases Newest Versions of xSELLerator
Data-Tel released xSELLerator Standard and xSELLerator Hosted Version 7.0.
IP Unity Glenayre and CommonVoice Complete Voicemail Migration
IP Unity Glenayre and CommonVoices have migrated all Suddenlink Communications customers' voicemail to the new Mereon Unified Messaging NextGen Platform.
Speech Technology News Features
London Property Firm Selects BigHand
Thomas Davidson, a London commercial property firm, has successfully completed its firm-wide roll out of the BigHand digital dictation workflow solution.
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