IP Unity Glenayre and CommonVoice Complete Voicemail Migration

IP Unity Glenayre and Common Voices have successfully completed a full voicemail migration project for thousands of Suddenlink Communications customers.

"Suddenlink has begun a huge rollout of phone service that will reach 80 percent of our customers across the country by the end of 2007. We insisted on full voicemail migration as part of our system upgrade because we thought it best to have the least possible subscriber disruption during our transition to IP Unity Glenayre's Mereon(R Unified Messaging system. We wanted to maintain the highest levels of customer satisfaction and reduce churn," said Leon Renfroe, director of ISP services of Suddenlink Communications.

Full voicemail migration of Suddenlink's subscribers included migrating all customer data, including mailbox numbers, passcodes, class of service information, new and saved personal and business voicemail messages, greetings, and name announcements, to IP Unity Glenayre's Mereon Unified Messaging system. Suddenlink chose to complete this migration during a single maintenance window so that subscribers would not experience any loss in their voicemail service.

The patented voicemail migration process, branded as the CommonVoices' NowThere Migration Service, is designed to be fail-safe and copies all subscriber information from the old voicemail platform, reformats and inserts it into Mereon Unified Messaging through a high speed API. Mereon Unified Messaging runs on the Mereon 6000 Media Server. Interfaces to the IP Unity Glenayre Mereon and Versera ICE platforms are both available.

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