Data-Tel Info Solutions Releases Newest Versions of xSELLerator
Data-Tel released xSELLerator Standard and xSELLerator Hosted Version 7.0.
xSELLerator Standard is Data-Tel's blended inbound/outbound call center solution. xSELLerator Standard features automatic call distribution (ACD), interactive voice response (IVR) and text-to-speech functionality. xSELLerator Hosted is Data-Tel's VoIP call center solution. xSELLerator Hosted is accessed via the Internet for a monthly fee and no installation is required.
The 7.0 version now includes items such as increased functionality, improved configuration screens, a toolbar for access to TSR features, improved Crystal reports for client and TSR functions, and a "Help" status button that aids communication between managers and agents.
Both Standard and Hosted versions of xSELLerator also feature the new Wonderscript for TSR script importing, management, and call resulting.