Speech Technology Magazine

October 07, 2015


Speech Technology Digest

MiaRec Launches Call Recording and Contact Center Performance Management

MiaRec's solution for contact center performance management features advanced call recording , agent evaluation, and performance reporting.

Pronexus Launches VBVoice 10 with VisualConnect

One call flow now creates both traditional IVR audio interactions and smartphone touchscreen interactions.

TranscribeMe Launches Services for Media and Entertainment

Speech recognition and human transcribers can provide closed captioning and subtitles

inContact Upgrades Cloud Customer Interaction Platform and Powers New RingCentral Contact Centre

The fall 2015 release of inContact's Cloud Customer Interaction Platform includes greater integrations and multichannel capabilities. (Featured on SmartCustomerService.com.)

CallFire Launches API for Voice and Text Applications

The updated API enables both one-to-one and one-to-many voice and text communications. (Featured on SmartCustomerService,com.)

Voci Releases Latest Version of V-Spark Voice Analytics

Voci's V-Spark Voice Analytics 2.0 enables users to transcribe and analyze voice data with custom-made scorecards.

NICE Releases Audio Examiner

Audio Examiner helps financial services companies convert audio recordings to digital for faster call retrieval.

Speech Technology News Features

Glove Translates Sign Language into Text and Speech

A London grad student's glove can translate sign language from hand gestures to visual text on a screen and audible dialogue.

 
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