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Smart Customer Service
June 04, 2008
Tips to combine voice and visual to piece together a complete user interface.
Building a Healthy Outbound IVR
Systems can improve care and reduce costs.
Speech Technology News Features
A Kitchen First: A Fully Voice-Controlled Oven
Working with appliance manufacturer Indesit, Loquendo and Amuser take the voice interface into the home.
Healthcare Spending on Telecom, IT to Soar
Industry spending on telecommunications services will hit $55 billion by 2013, according to a report by Insight Research.
Genesys Honors Customer Service Innovators
Europe boasts six of the top eight global winners in Genesys Customer Innovation Awards competition.
Nuance Showcases New Version of Mobile Speech Platform
Nuance Communications is set to showcase the newest version of its Nuance Mobile Speech Platform, incorporating a variety of applications and features, including speech recognition, open-ended dictation, and text-to-speech, to improve the usability of BREW applications on mobile devices.
Speech for the Future
Visitors to Lacoste's Web site can voice their thoughts on tennis in 2083.
Nortel Adds Outbound, Security Technologies
Reseller agreements with SER and SecureLogix add to the Nortel Contact Center suite.
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