Speech Technology Magazine

 

Speech Technology Magazine
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July/August 2008: Cover Story

This Time, It's Personal

What you can do to make your system more customer-friendly.
Posted 15 Jul 2008 / July/August 2008 - by Ryan Joe

July/August 2008: Features

Good Enough for the G-Men

Audio search and mining has its roots in the intelligence community, but the corporate world is where it will really flourish.
Posted 15 Jul 2008 / July/August 2008 - by Leonard Klie

July/August 2008: FYI

Finally, I Speak to iPhone

New applications bring speech to Apple's iPhone, but mobile search captures the most attention.
Posted 15 Jul 2008 / July/August 2008 - by Ryan Joe

Market Spotlight: Education

Speech as a Reading Aid: Voice solutions that combine speech recognition, speech -to-text, and text-to-speech technologies with properly timed interventions are solving problems for those learning to read and write.
Posted 15 Jul 2008 / July/August 2008 - by Leonard Klie

Overheard-Underheard

Under-the-radar speech news.
Posted 15 Jul 2008 / July/August 2008 - by Ryan Joe

Speech Fills the Docket

Since mid-May, the courts have decided a number of high-profile patent disputes between speech technology vendors, while many more cases have been filed or still await a decision.
Posted 15 Jul 2008 / July/August 2008 - by Leonard Klie

July/August 2008: Deployments

On the Road to Success

Phone self-service puts Volkswagen Financial customers in control of their money 24/7.
Posted 15 Jul 2008 / July/August 2008 - by Leonard Klie

Outfitted for Change

Call recording helps an apparel retailer see call drivers across multiple brands and locations.
Posted 15 Jul 2008 / July/August 2008 - by Ryan Joe
COLUMNS:

July/August 2008: Editor's Letter

Speech Becomes Even More Pervasive

Posted 15 Jul 2008 / July/August 2008 - by David Myron

July/August 2008: Forward Thinking

Lines of Communication

Effective communication with end users can stop problems before they arise.
Posted 15 Jul 2008 / July/August 2008 - by Judith Markowitz

July/August 2008: Industry View

Lessons from the Blogosphere

For better user interactions, the speech world could learn from Twitter.
Posted 15 Jul 2008 / July/August 2008 - by Moshe Yudkowsky

July/August 2008: Inside Outsourcing

How to Deliver a Successful Multichannel Customer Experience

Factors to consider in placing automation in the right place for customers.
Posted 15 Jul 2008 / July/August 2008 - by Jo Ann Parris

July/August 2008: Interact

Intuiting Design

Listen to your gut, but back it up with user data.
Posted 15 Jul 2008 / July/August 2008 - by Melanie Polkosky

July/August 2008: Voice Value

The Case for Easy Speech: Metaphor Solutions and Planet Payment

Quick, simple, and secure is the winning formula for retail IVRs.
Posted 15 Jul 2008 / July/August 2008 - by Nancy Jamison

July/August 2008: Standards

A Framework for Multimodal Apps

W3C drafts the standard in multimodal architectures.
Posted 15 Jul 2008 / July/August 2008 - by Deborah Dahl

July/August 2008: Speech Solutions

Automated Customer Surveys

Enterprises need to get customer input to optimize their interactive voice response (IVR) systems and contact centers. But what services are out there to go about collecting that data?
Posted 15 Jul 2008 / July/August 2008 - by Ryan Joe