July/August 2008: Cover Story
What you can do to make your system more customer-friendly.
Posted 15 Jul 2008
/ July/August 2008
- by
Ryan Joe
July/August 2008: Features
Audio search and mining has its roots in the intelligence community, but the corporate world is where it will really flourish.
Posted 15 Jul 2008
/ July/August 2008
- by
Leonard Klie
July/August 2008: FYI
New applications bring speech to Apple's iPhone, but mobile search captures the most attention.
Posted 15 Jul 2008
/ July/August 2008
- by
Ryan Joe
Speech as a Reading Aid: Voice solutions that combine speech recognition, speech -to-text, and text-to-speech technologies with properly timed interventions are solving problems for those learning to read and write.
Posted 15 Jul 2008
/ July/August 2008
- by
Leonard Klie
Under-the-radar speech news.
Posted 15 Jul 2008
/ July/August 2008
- by
Ryan Joe
Since mid-May, the courts have decided a number of high-profile patent disputes between speech technology vendors, while many more cases have been filed or still await a decision.
Posted 15 Jul 2008
/ July/August 2008
- by
Leonard Klie
July/August 2008: Deployments
Phone self-service puts Volkswagen Financial customers in control of their money 24/7.
Posted 15 Jul 2008
/ July/August 2008
- by
Leonard Klie
Call recording helps an apparel retailer see call drivers across multiple brands and locations.
Posted 15 Jul 2008
/ July/August 2008
- by
Ryan Joe
July/August 2008: Forward Thinking
Effective communication with end users can stop problems before they arise.
Posted 15 Jul 2008
/ July/August 2008
- by
Judith Markowitz
July/August 2008: Industry View
For better user interactions, the speech world could learn from Twitter.
Posted 15 Jul 2008
/ July/August 2008
- by
Moshe Yudkowsky
July/August 2008: Inside Outsourcing
Factors to consider in placing automation in the right place for customers.
Posted 15 Jul 2008
/ July/August 2008
- by
Jo Ann Parris
July/August 2008: Interact
Listen to your gut, but back it up with user data.
Posted 15 Jul 2008
/ July/August 2008
- by
Melanie Polkosky
July/August 2008: Voice Value
Quick, simple, and secure is the winning formula for retail IVRs.
Posted 15 Jul 2008
/ July/August 2008
- by
Nancy Jamison
July/August 2008: Standards
W3C drafts the standard in multimodal architectures.
Posted 15 Jul 2008
/ July/August 2008
- by
Deborah Dahl
July/August 2008: Speech Solutions
Enterprises need to get customer input to optimize their interactive voice response (IVR) systems and contact centers. But what services are out there to go about collecting that data?
Posted 15 Jul 2008
/ July/August 2008
- by
Ryan Joe