Speech Technology Magazine

 

Speech Technology Magazine
Current Issue

January/February 2007: Cover Story

Locked In

Voice User Interfaces should not trap customers.
Posted 30 Jan 2007 / January/February 2007 - by

January/February 2007: Features

Ringing in the New Year

Outbound marketers have got the customer's number--but can they use it properly?
Posted 30 Jan 2007 / January/February 2007 - by

January/February 2007: FYI

Benchmarking Will Never Be the Same

UTOPY is offering a new service to its clients: Customer Intelligence (CI) Benchmarking.
Posted 30 Jan 2007 / January/February 2007 - by

Gartner Eyes IVR and EVP Vendors

Gartner in December revealed its "Magic Quadrant for IVR and Enterprise Voice Portals," earmarking Avaya, Genesys Telecommunications Laboratories, Nortel, and Intervoice as leaders of the market.
Posted 30 Jan 2007 / January/February 2007 - by

IBM Drafts the Standard in Text-to-Speech

IBM in mid-December released a new application programming interface, or middleware, that expands the ability of screenreading programs like Freedom Scientific's JAWS and GW Micro's Window-Eyes, to convert on-screen text and graphics to audio for the blind or visually impaired.
Posted 30 Jan 2007 / January/February 2007 - by

Industry Dashboard/The Year in Review

Posted 30 Jan 2007 / January/February 2007 - by

January/February 2007: Deployments

ASR Cleared for Takeoff

Air traffic controllers have a new voice that is automating the training process
Posted 30 Jan 2007 / January/February 2007 - by

Doctors On Call

Altura designs and implements a VoIP network for Michigan health system.
Posted 30 Jan 2007 / January/February 2007 - by
COLUMNS:

January/February 2007: Editor's Letter

New Year, New Design

Posted 30 Jan 2007 / January/February 2007 - by

January/February 2007: Forward Thinking

Hold the Pickle II

Array microphones provide cleaner audio signals
Posted 30 Jan 2007 / January/February 2007 - by

January/February 2007: Human Factor

The Pains of Main Are Plainly VUI's Bane

Automated systems are becoming more prevalent, and the debate between directed dialogues and natural language interfaces is heating up
Posted 30 Jan 2007 / January/February 2007 - by

January/February 2007: Industry View

How Good Is Good Enough?

Setting metrics for measuring the success of speech applications goes beyond recognition rates
Posted 30 Jan 2007 / January/February 2007 - by

January/February 2007: Voice Value

Innovative Research in the Labs, Part VI: AT&T

Research labs are available on every vendors' site, but AT&T stands out as a research lab in and for itself
Posted 30 Jan 2007 / January/February 2007 - by

January/February 2007: Speech Solutions

Agent-Assisted Speech Recognition

Many businesses are finding themselves victims of their own success, overwhelmed by the increasing volume of incoming customer calls to place orders, complete transactions, or seek information.
Posted 30 Jan 2007 / January/February 2007 - by