Speech Technology Magazine


Inference Releases Natural Language Processing for AI-Powered Self-Service

Inference Studio 6.0 Includes Support for Google Dialogflow NLP and IBM Watson Tone Analyzer.
Posted Mar 12, 2019
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Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, announced general availability of Studio 6.0, which enables service providers to bring a new and more advanced class of service to market. This latest iteration of Inference Studio, which integrates the most advanced natural language processing (NLP) and Conversational AI technologies from Google and IBM, helps businesses eliminate complex IVR menus and elevates the customer experience beyond simple speech-enabled, directed dialog systems.

Inference’s Virtual Agents are resold by over 35 telecommunications carriers around the world to businesses of all sizes. Businesses served by Inference’s partners can now deploy self-service applications using NLP to streamline the automated support process by dramatically simplifying customer interactions. Inference Studio 6.0 says it also helps businesses reduce costs by increasing the percentage of live agent tasks that can be automated.

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