Speech Technology Magazine

 

MindMeld and Fetch Create Voice- and AI-Powered Smartwatch App

MindMeld has partnered with Fetch to give smartwatch users their own AI-powered personal buying assistant.
Posted May 19, 2015
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ExpectLabs, providers of the MindMeld platform for building advanced voice-driven applications, and Fetch, a mobile commerce company, today launched an artificial intelligence-powered shopping concierge.

Using the Fetch app for the Apple Watch, iPhone, iPad, or Android, users can ask for anything with simple text messages or voice commands. For example, a user could say, "Book me on the first flight to Portland on Sunday morning." At this point, MindMeld's advanced AI platform analyzes the spoken request, automatically retrieves possible flights and dispatches the results to the right member of Fetch's expert team of personal shopping concierges. Fetch's concierge will then select the best option and send it back to the user for final confirmation before booking.

By complementing human expertise with advanced machine learning, MindMeld enables Fetch to scale to support millions of user requests every month while maintaining exceptional customer service.

"Fetch is the leading personal buying assistant for mobile devices and wearables, and MindMeld is the most advanced artificial intelligence platform for understanding spoken and natural language requests," said& Tom Hadfield, CEO of Fetch, in a statement. "It makes perfect sense that we would combine the capabilities of both platforms to streamline our personal concierge service using MindMeld's advanced AI."

"Just a few years ago, building the application envisioned by Fetch was simply not possible with the available technology," said Tim Tuttle, CEO and founder of Expect Labs, in a statement. "With the recent advances in AI and machine learning, a new generation of tools is emerging which can accurately understand voice and natural language requests in order to deliver a higher level of customer service with unprecedented efficiency."


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