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Transcription Makes a Call to Salesforce.comListen to this article in TTS, powered by Loquendo

The addition of Simulscribe voicemail-to-text expands Salesforce.com services available by phone through Angel.com IVR.
By Leonard Klie - Posted Mar 5, 2008
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Angel.com has added Simulscribe’s voicemail-to-text solution to its new Salesbyfone application, a telephone-based interactive voice response system that allows mobile salespeople to access their Salesforce.com CRM accounts remotely.

The Simulscribe application uses speech-to-text technology to convert voicemail messages into text. The automatic voicemail transcript can then be delivered to a user’s mobile phone, PDA, or email address in near real-time with the caller's phone number in the subject line, transcribed voice message in the body, and an audio file of the original message as an attachment.

In addition to accessing messages through their Salesforce.com accounts, the Simulscribe integration with Angel.com’s Salesbyfone application also allows Salesforce.com users to dictate meeting notes and other details over the phone and see them appear in text form or automatically dial and send an email to a contact simply by speaking it over the phone. These functions occur in near-real time, allowing users to quickly act on or respond to critical business situations as they happen.

The Salesbyfone application allows salespeople access to all the information in their Salesforce.com CRM accounts by phone using their voices. To access Salesforce.com files through Salesbyfone, a salesperson dials into a password-protected toll-free number that is unique to that user.

"So many people are using CRM applications, particularly Salesforce.com," says Kelly Brighton, director of marketing at Angel.com. "So often they’re on the road, and it’s difficult for them to do too much in a single shot. This ups their productivity because they can access all their Salesforce.com information anywhere, using Salesbyfone with voice to pull information out or update information."

According to Brighton, the Simulscribe integration follows other partnerships that Angel.com has forged with the vendor. "SimulScribe integration is a major component of the Salesbyfone value proposition," Michael Zirngibl, president and CEO of Angel.com, said in a statement. "With Salesbyfone and the transcription functionality powered by SimulScribe, on-the-go sales representatives can access virtually every capability within a Salesforce.com contact record as if they were at a computer."
 

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