Speech Analytics Gets Real (Time)

The speech analytics market is alive and well, and will only get better with the emergence of instant analysis.

2014 Speech Industry Awards

The 2014 Speech Luminaries

Star Performers: Aspect Advances Analytics and Multichannel Support

Easing Customers' IVR Journeys

When it comes to caller intent, less is more.

Analytics Revolutionizes the QA Process

Increased targeting and precision make an upgrade worthwhile.

Media Standards for the Web: WebRTC and WebAudio

WebRTC and WebAudio add speed and simplicity.

Are We Underestimating the Role of Emotion?

Consider it along with data when evaluating caller experience.