| Category: Call Center Solutions |
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CallCommand Changes Name to OneCommand
CallCommand, provider of integrated communications solutions, announced Monday that it has renamed itself to OneCommand. The new name is meant to indicate the company's focus on unified communications and customer retention in its core automotive dealer market.
Industry News,
Posted 02 Jan 2008
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Voxeo Releases Designer 8
Voxeo announced Friday the release of a new Web-native voice application development tool.
News Feature,
Posted 24 Dec 2007
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Implementing a Bright IVR Idea
A Florida triple-play provider doubles self-service and splits transfers between agents in half with a speech application.
Deployments,
Posted 01 Jun 2007
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Mood Rings Are Back
Consumer products manufacturer cuts hold times in half with a new IVR.
Deployments,
Posted 01 Jun 2007
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Speech Is an Outright Success
After deploying an IBM/Fluency speech system, an insurance broker saw a 20 percent drop in misdirected calls
Deployments,
Posted 01 May 2007
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Bringing Video to the Voice Arena
The latest speech application development tools allow programmers to incorporate video applications as well.
Feature,
Posted 01 May 2007
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Nuance Will Acquire BeVocal
Speech and imaging solutions supplier Nuance Communications continues the acquisition tidal wave that began with its purchase of Lernout & Hauspie in 2001.
FYI,
Posted 01 Apr 2007
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On Good Speaking Terms
When dealing with a machine, it shouldn't sound too much like a human
Feature,
Posted 01 Mar 2007
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Cellphone Users Prefer Live Agents to ARS
Customer service issues that are handled by a computer automated response system (ARS) on the telephone generate significantly lower customer care ratings than those handled by a live agent, according to the J.D. Power & Associates Wireless Customer Care Performance Study released Jan. 25.
FYI,
Posted 01 Mar 2007
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Gartner Eyes IVR and EVP Vendors
Gartner in December revealed its "Magic Quadrant for IVR and Enterprise Voice Portals," earmarking Avaya, Genesys Telecommunications Laboratories, Nortel, and Intervoice as leaders of the market.
FYI,
Posted 30 Jan 2007
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Doctors On Call
Altura designs and implements a VoIP network for Michigan health system.
Deployments,
Posted 30 Jan 2007
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Continental Airlines Takes Off with Speech
While many of its competitors are still floundering in the wake of 9/11 and rising fuel prices, Continental Airlines' stock price has nearly tripled since October 2005. Clearly, Continental is doing a few things right and one of them is its speech technology.
Cover Story,
Posted 09 Nov 2006
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