Category: Call Center Solutions UTOPY Announces Three New Powerful Solutions First Call Resolution, Handle Time Optimization, and Call Volume Reduction harness the power of UTOPY's speech analytics platform. News Feature, Posted 17 Mar 2010 Cloudvox Boosts Platform With New Options Pay-as-you-go pricing, worldwide phone numbers, and conference call API round out the offerings. Industry News, Posted 17 Mar 2010 Convergys Forms Alliance with MicroAutomation Partnership will deliver relationship management solutions to customer-intensive entities to drive superior customer experience. Industry News, Posted 17 Mar 2010 CosmoCom Powers Cloud-Based Contact Center Offering from Ukraine/Russian Systems Integrator Sunflower Communications tolls out premier hosted contact center services in former Soviet republics. Industry News, Posted 17 Mar 2010 Plum Voice Partners with Tyler Technologies to Provide Its VoiceXML IVR Platform Plum Voice's IVR technology will enhance the account management functionality of Tyler's citizen-facing application designed for local governments and municipalities. Industry News, Posted 16 Mar 2010 OAISYS Introduces SIP Trunk Integration and Speech Analytics Capabilities for Talkument and Tracer Call Recording Solutions Latest enhancements to Talkument and Tracer solutions help drive cost savings and improve contact center performance Industry News, Posted 16 Mar 2010 Convergys Forms Alliance with Sonda in Mexico The alliance will provide customer experience-enhancing relationship management solutions to the Mexican market. Industry News, Posted 09 Mar 2010 Market Spotlight: Nonprofits Low-cost solutions could make a contribution. FYI, Posted 08 Mar 2010 This Call Center Solution Delivers Interactive Intelligence's CIC 3.0 is making it easier for Pizza Pizza to bring tens of millions of orders to customers across Canada. Deployments, Posted 08 Mar 2010 The Modality of Last Resort Consider the IVR avoiders as well as the supporters. Interact, Posted 08 Mar 2010 Speech Needs to Get Personal Caller data is needed to make personalization perfect. Inside Outsourcing, Posted 08 Mar 2010 Voice Self-Service Is Essential for Achieving Goals But companies and IT have different ideas about using the technology. The Business Case, Posted 05 Mar 2010 Grammatically Speaking Setting the standard for determining what a caller wants Forward Thinking, Posted 05 Mar 2010 Newfound Communications Launches New VXML Dialer 3.0 Solution is capable of supporting millions of outbound calls per day. Industry News, Posted 02 Mar 2010 Loquendo Speech Technologies Certified Interoperable with Genesys Voice Platform 8 The speech vendor also has joined Microsoft's Windows Embedded Partners Program. Industry News, Posted 02 Mar 2010 CallFire Releases Hosted IVR Offering includes TTS, call recording, call routing, and a virtual receptionist. Industry News, Posted 02 Mar 2010 UTOPY Releases Speech Analytics Solutions for Sales Conversions and Revenue Collections UTOPY Sales Improvement and UTOPY Collections Optimization Promise to increase revenue and enhance the customer experience Simultaneously Industry News, Posted 24 Feb 2010 Loquendo Technology Available for Asterisk Development I6NET makes Loquendo technology available for Asterisk platforms through VXI* VoiceXML browser connector. Industry News, Posted 24 Feb 2010 OAISYS Expands Globally with U.K. Office Opening Call recording solutions provider is now accepting applications for U.K. telecom resellers. Industry News, Posted 18 Feb 2010 Convergys Launches Intervoice Voice Portal 6.5 New IVP version promises to deliver intelligent self-service and multimodal, visual IVR support. Industry News, Posted 17 Feb 2010 Social Media Meets Speech Analytics Understanding customer behavior is important no matter the medium of choice. Sounding Board, Posted 16 Feb 2010 Juma, Nectar Announce Alliance for Cloud-Based Speech Self-Service Nectar expands SaaS offerings with Tellme partnership. Industry News, Posted 16 Feb 2010 Nuance and WorldManuals Partner on Mobile Customer Care Solution Nuance Mobile Care extends self-service capabilities through partnership. Industry News, Posted 16 Feb 2010 Voxeo and Telenet Partner to Deliver Contact Center Solutions Telenet contact center solutions are immediately available as on-premises software or hosted software as a service using Voxeo's Prophecy and VoiceObjects platforms. Industry News, Posted 10 Feb 2010 Nexidia and HyperQuality Partner for a More Powerful Customer Intelligence Solution Technologies and services combined to allow for a deeper analysis of call center interactions. News Feature, Posted 29 Jan 2010 PM3 Selects Voxeo as Platform For Global, Multichannel Messaging Voxeo partners with UK-based PM3 to drive adoption rate of multichannel self-service solutions. Industry News, Posted 27 Jan 2010 Ifbyphone Acquires Cloudvox Deal lets enterprises of all sizes build portable, Asterisk-based applications. Industry News, Posted 20 Jan 2010 Internet Brands Selects Five9 to Drive Customer Service Web site operator's customer service operation based on Five9 On-Demand Call Center Software supports CarsDirect.com and other automotive consumer research sites. Industry News, Posted 19 Jan 2010 IQ Services Names New President and CTO Russ Zilles is named president & COO; Mike Burke named CTO. 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Companies: Call Center Solutions Cisco