NICE Engage Is Validated for Federal Government Use
NICE Systems' Engage Platform has been formally validated for compliance with the Federal Information Processing Standard (FIPS), making the multichannel recording and analytics tool available to all branches of the U.S. government.
With FIPS 140-2 validation, the NICE Engage Platform becomes part of a very select group of products that all American federal institutions bound by the FIPS standard can use. This recognition of NICE's adherence to the strictest compliance standards opens the door for further expansion into the government sector.
"With this validation, we are bringing multichannel recording to government institutions, helping them create perfect experiences while serving the public," said Miki Migdal, president of the NICE Enterprise Product Group, in a statement. "This opens up a whole new market for the NICE Engage Platform, which will enable government agencies to enhance regulatory compliance and support real-time engagement in their contact center operations."
As with previous releases of the NICE Engage Platform, multichannel recording (including voice, video, screen, chat, email and SMS), archiving and streaming are provided in a single solution that is scalable to support 5,000 channels per interaction recorder. The platform also supports a vast number of applications and processes, allowing organizations to simultaneously and instantly analyze all incoming data.
The NICE Engage Platform was designed and developed in alignment with the most stringent security standards, such as PCI-DSS 3.0 and FIPS 140-2, which facilitated the recent FIPS validation in the United States. This compliance standard includes operations on a Microsoft environment configured to comply with the FIPS standards for encryption, hashing, and signing.
NICE Engage brings more multichannel capabilities and management tools to contact centers.
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