Speech Technology Magazine

Category: Financial Services/Insurance

Biometrics to Become a $60 Billion Industry

Research and Markets predicts that the world market for biometrics will reach $59.31 billion by 2025.
Speech Technology Digest, Posted 25 Apr 2017

ReadSpeaker Joins ATM Industry Association

The company has identified the banking industry as a key vertical for speech technologies.
Speech Technology Digest, Posted 17 Apr 2017

Cloud9's Voice Trading Solution Is SOC-2 Certified

Cloud9's voice and analytics technologies have earned the Service Organization Control (SOC) 2 Type II certification for security.
Speech Technology Digest, Posted 04 Apr 2017

Progressive Launches Voice App for Google Home

The insurer becomes the first to assist Google Home users.
Speech Technology Digest, Posted 28 Mar 2017

IPC and Actiance Partner on Voice Archival Solutions

Collaboration will leverage Actiance's Alcatraz solution to offer IPC's financial services customers an archival solution across digital communications, including voice.
Speech Technology Digest, Posted 20 Mar 2017

Cloud9 Technologies Partners with Behavox

The collaboration between Cloud9 and Behavox provides comprehensive monitoring for voice trading in financial markets.
Speech Technology Digest, Posted 10 Mar 2017

Allstate Adds Alexa Voice Capability

The insurer is helping consumers find an agent and get details about their insurance bills with Amazon's cloud-based voice service.
Speech Technology Digest, Posted 23 Feb 2017

IPC Teams with Verba for Recording Solution

The joint offering will provide advanced compliance recording for financial firms using Microsoft's Skype for Business.
Speech Technology Digest, Posted 30 Jan 2017

Clarabridge Tailors a Customer Solution for Banks

A comprehensive industry solution lets retail banks collect and act on customer feedback.
Speech Technology Digest, Posted 17 Jan 2017

Interactions Launches Voice Biometrics Offering

Interactions has extended its Intelligent Virtual Assistant with a voice biometrics offering based on its Curo Speech and Language Platform.
Speech Technology News Features, Posted 17 Nov 2016

VeriTran Partners with Sensory for Biometrics

VeriTran will use Sensory's TrulySecure voice and face biometrics as the cornerstone of its customer authentication initiatives.
Speech Technology Digest, Posted 16 Nov 2016

Virginia Credit Union Taps Nuance Voice Biometrics

Nuance voice biometrics lets VACU members use their voices to prove their identities.
Speech Technology Digest, Posted 16 Nov 2016

Samsung SDS Chooses Sensory as Biometric Partner

Samsung's mobile banking and enterprise solutionswill use Sensory's TrulySecure for face and voice authentication
Speech Technology Digest, Posted 27 Sep 2016

Holiday Coast Credit Union Turns to ReadSpeaker for TTS

Australian financial services provider incorporates ReadSpeaker text-to-speech in its online banking.
Speech Technology Digest, Posted 12 Sep 2016

Liberty Mutual Adds An Alexa Voice-Enabled Service

Liberty Mutual Insurance adds voice services through Amazon's Alexa service on Amazon devices.
Speech Technology Digest, Posted 12 Sep 2016

RedOwl Partners with Verint

RedOwl adds voice capability to regulatory surveillance platform using Verint risk and compliance analytics solutions.
Speech Technology Digest, Posted 27 May 2016

GreenKey to Roll Out Voice Capture Tool for Symphony Users

GreenKey introduces the financial industry's first voice quote capture tool via Symphony.
Speech Technology Digest, Posted 24 Mar 2016

Xura and SpeechPro Pilot Biometric Authentication for Mobile Apps

Unique technology combines voice and facial recognition with passcodes.
Speech Technology Digest, Posted 22 Mar 2016

Capital One Integrates with Amazon Alexa

Users of Amazon's Alexa can now check Capital One account balances.
Speech Technology Digest, Posted 11 Mar 2016

Pindrop Launches IVR Anti-Fraud Solution

IVR Anti-Fraud monitors IVR transactions to identify risky or suspicious caller activity.
Speech Technology News Features, Posted 01 Mar 2016

Technavio Sees Great Potential in Voice-Control Apps

Mobile banking, connected car apps, and virtual assistants in mobile devices are expected to be the biggest market drivers.
Speech Technology News Features, Posted 25 Feb 2016

Australian Tax Office Rolls Out Nuance Voice Biometrics

ATO becomes the first organization to offer multichannel voice biometrics authentication.
Speech Technology Digest, Posted 21 Jan 2016

Xura Adds a Financial Services Suite to Its Enterprise Platform

Click-to-video, voice, and instant chat are some of the features added to the Enterprise Suite for financial services.
Speech Technology Digest, Posted 27 Oct 2015

USAA Reaches 1 Million Enrollments with Biometrics

USAA's mobile biometricssolution authenticates users with voice and face recognition.
Speech Technology Digest, Posted 19 Oct 2015

finUNO Unveils Multimodal Intelligent Financial Assistant Fin1

Fin1 will allow consumers to engage with brokerages, wealth managers, and financial advisors. (Featured on DestinationCRM.com.)
Speech Technology Digest, Posted 14 Oct 2015

NICE Releases Audio Examiner

Audio Examiner helps financial services companies convert audio recordings to digital for faster call retrieval.
Speech Technology Digest, Posted 30 Sep 2015

North Side Releases VerbalAccess for Banks

VerbalAccess allows banking customers to access services with voice or text messaging.
Speech Technology Digest, Posted 14 Sep 2015

Manulife Adds Natural Language and Voice Biometrics

The Canadian financial services firm has added Nuance's voice security technology to its call center.
Speech Technology Digest, Posted 01 Sep 2015

Wells Fargo to Pilot SpeechPro’s Face and Voice Biometrics

The banking firm is rolling out SpeechPro's VoiceKey OnePass technology to its mobile business customers.
Speech Technology News Features, Posted 29 Jul 2015

ING Netherlands Launches Voice Biometrics Payment System Powered by Nuance

ING is the first bank in the Netherlands to introduce voice-activated payments through its mobile banking app
Speech Technology Digest, Posted 28 Jul 2015

BBVA Compass Economists Are Bullish on Biometrics

Benefits from biometric authentication go beyond security, banking firm's researchers write in a new report.
Speech Technology Digest, Posted 27 Jul 2015

USAA and Nuance Create a Financial Virtual Assistant

The Savings Coach's virtual assistant and gaming features prove successful with first-time savers.
Speech Technology News Features, Posted 24 Jul 2015

Phillips & Cohen to Deploy CallMiner Speech Analytics

The firm becomes the first debt recovery company to deploy EurekaLive technology in the UK.
Speech Technology Digest, Posted 21 Jul 2015

Australian Taxation Office Deploys Nuance Voice Biometrics in its Call Center

ATO is the first in Australia to authenticate customers by the sound of their voices.
Speech Technology Digest, Posted 16 Jul 2015

Wells Fargo to Roll Out Voice and Facial Recognition in 2016

The bank plans to enhance its CEO portal with new biometric and mobile advances.
Speech Technology Digest, Posted 26 Jun 2015

Eastern Bank Taps Nuance Voice Biometrics

Eastern Bank can now authenticate callers by the sound of their voices.
Speech Technology Digest, Posted 18 Jun 2015

SafeAuto to Implement One's ContactOne Solution

ContactOne sends automated voice and text reminders about payment due dates and other important information.
Speech Technology Digest, Posted 08 Jun 2015

Ally Bank Introduces Ally Assist Customer Voice Interaction

Feature leverages digital technology for an enhanced customer experience.
Speech Technology Digest, Posted 18 May 2015

SayPay Technologies Partners with VoiceVault to Deliver Voice Payments

The partnership between VoiceVault and SayPay will simplify bill payments, online checkout, and Web site sign-in using voice biometrics.
Speech Technology Digest, Posted 12 May 2015

SK Telecom Taps Nuance for Voice Biometrics Solution

South Korean telco is the first in region to authenticate customers by voice.
Speech Technology Digest, Posted 28 Apr 2015

NICE Adds Speech Quality Check to Trading Recording Solution

Voice quality check raises alarms when voice quality in recordings is poor.
Speech Technology Digest, Posted 25 Mar 2015

NICE and BoomeRing Integrate Mobile Recording Solution for Regulatory Compliance

The integration enables mobile carriers to record customer interactions across multiple channels.
Speech Technology Digest, Posted 23 Mar 2015

Clutch Group Unveils Audio.IQ Audio Analytics

Audio.IQ is a solution for any audio discovery, regulatory investigations, litigation, and compliance needs.
Speech Technology Digest, Posted 17 Mar 2015

Authentify Unveils xFA SecureCallCenter Biometrics Solution

Solution authenticates users via financial institutions' mobile apps.
Speech Technology Digest, Posted 10 Mar 2015

Fonetic Extends Its Relationship with BBVA

BBVA will roll out Fonetic's trading compliance solution across trading floors in London and New York.
Speech Technology Digest, Posted 19 Feb 2015

Nexidia Releases Advanced Compliance Management Product

Audio search and analytics offering now supports the compliance review and workflow needs of financial services organizations.
Speech Technology Digest, Posted 03 Feb 2015

360 Mortgage Group Selects TeleVoice’s IVR System

TeleVoice's interactive voice response system offers 360 Mortgage customers easy loan access.
Speech Technology Digest, Posted 22 Jan 2015

Gryphon Incorporates CallMiner’s Speech Analytics for Outbound Sales Calls

The solution provides the ability to track sales representative performance and compliance with Do Not Call regulations.
Speech Technology News Features, Posted 15 Jan 2015

VoiceTrust Partners with BioID to Deliver Multimodal Biometric Authentication Solutions

BioID's biometric modalities will enhance VoiceTrust's agnostic authentication platform
Speech Technology Digest, Posted 19 Nov 2014

RushCard Turns to Enacomm for Voice Security

RushCard implements Enacomm's multifactor authentication that uses voice biometrics and enables mobile KBA to safeguard against fraud.
Speech Technology Digest, Posted 03 Nov 2014

Verint and Truphone Integrate Speech Analytics, Recording in Financial Compliance Solution

Recording infrastructure with a single user interface helps organizations mitigate compliance issues and fraud.
Speech Technology Digest, Posted 30 Oct 2014

VoiceVault Partners with Enacomm on Voice Biometrics for Financial Institutions

VoiceVault's voice biometric engine is integrated into Enacomm Voice Authentication application.
Speech Technology Digest, Posted 28 Oct 2014

NICE Trading Floor Recording Certified by Micrososft

NICE's Trading Floor Recording solution is qualified to support Microsoft Lync.
Speech Technology Digest, Posted 20 Oct 2014

Garanti Bank Taps Nuance's Nina Mobile Virtual Assistant

The iGarati app is a voice-driven mobile banking app that integrates Nuance'as virtual assistant.
Speech Technology Digest, Posted 08 Oct 2014

Nuance Powers Tangerine Banks’ Speech Enabled-Virtual Assistant, Voice Biometrics

Tangerine is the first Canadian bank to deploy voice technologies.
Speech Technology News Features, Posted 06 Oct 2014

Enacomm Inks Deal with SafeAmerica Credit Union

The deal involves Enacomm'e IVR for self-service and assisted-service interactions.
Speech Technology Digest, Posted 02 Oct 2014

ING Rolls Out Nuance's Voice-Controlled Mobile Banking App

Nuance Nina offers hands-free banking.
Speech Technology Digest, Posted 16 Sep 2014

Enacomm Teams Up with Credit Union Core Processor Corelation

Shows credit union community how intelligent customer self-service technology can help cut costs and attract and retain members.
Speech Technology Digest, Posted 27 Aug 2014

Fonetic and Tango Networks Bring Mobility to Voice Biometrics and Compliance Recording for Financial Transactions

Fonetic and Tango collaborate to deliver linguistics recording across multiple devices for comprehensive voice compliance.
Speech Technology Digest, Posted 17 Jul 2014

SpeechPro to Provide Voice Biometrics for Imageware System's Authentication Engine

VoiceKey is now available in IWS Cloud ID, GoMobile, and pillphone products.
Speech Technology Digest, Posted 14 May 2014

Mexican Bank Deploys Nuance Biometrics Solution

More than 1.7 million Banco Santander customers use voice to gain access to their accounts.
Speech Technology Digest, Posted 14 May 2014

Agnitio Partners with Pindrop in Biometrics Contact Center Offering

Solution offers enterprise customers phone fraud mitigation technology.
Speech Technology Digest, Posted 13 May 2014

Voxsmart Teams with Fonetic as VSmart Goes Live

Voxsmart has added Fonetic's compliance analysis and reporting to its VSmart platform for call recording.
Speech Technology Digest, Posted 03 Apr 2014

Pindrop Security Combines Voice Biometrics and Phoneprinting Fraud Detection

System offers voice biometrics-based caller authentication to ensure credibility.
Speech Technology News Features, Posted 20 Feb 2014

U.S. Bank Adds Voice Biometrics to Its Mobile App

U.S. Bank is piloting voice technology to authenticate account holders accessing accounts through mobile devices.
Speech Technology Digest, Posted 18 Feb 2014

Home Street Bank Implements TeleVoice IVR

TeleVoice's IVR is help Home Street Bank grow its business and meet regulatory compliance.
Speech Technology Digest, Posted 18 Feb 2014

Mortgage Servicer Cenlar FSB Implements TeleVoice IVR

The TeleVoice IVR and CTI platform is increasing productivity and customer service.
Speech Technology Digest, Posted 28 Jan 2014

My Call Isn't All That Important to Me

When battling an IVR, there's not always a clear winner.
Forward Thinking, Posted 06 Dec 2013

The Global Voice Recognition Market to Grow at a CAGR of 22 Percent Through 2016

Analyst firm TechNavio predicts voice biometrics to dominate the market growth opportunities.
Speech Technology News Features, Posted 03 Dec 2013

Voice Biometrics Can Shut the Door on Call Center Fraud

Speech technologies heighten safeguards against socially engineered identity theft. (This story was originally published in the October 2013 issue of CRM magazine.)
Feature, Posted 15 Nov 2013

Omnichannel Contact Centers Embrace Speech

Suddenly, the technology is everywhere.
Voice Value, Posted 15 Nov 2013

Fonetic Incorporates Voice Biometrics to Dodd-Frank Trading Record Keeping Compliance Solution

Banks can now identify and search for traders by voice.
Speech Technology Digest, Posted 14 Nov 2013

Tatra Banka Deploys Nuance FreeSpeech for Voice Biometrics

FreeSpeech solution replaces token-based authentication process.
Speech Technology Digest, Posted 11 Nov 2013

Accurate Always Announces Call Recording for Small Financial Firms

Accurate Always' Voxida system helps over-the-counter traders meet CFTC phone recording requirements.
Speech Technology Digest, Posted 28 Oct 2013

NICE Actimize Releases Benchmark Monitoring Solution

Working with a leading financial institution, the solution identifies relevant voice recordings in minutes.
Speech Technology Digest, Posted 25 Oct 2013

Financial Asset Management Systems Selects Nexidia Interaction Analytics

Collections agency adopts Nexidia Interaction Analytics to mitigate risk in an environment of tighter scrutiny and regulation.
Speech Technology Digest, Posted 21 Oct 2013

Banking Up Deploys Enacomm IVR

Hosted, self-service IVR will halp the banking firm relieve customer stress.
Speech Technology Digest, Posted 24 Sep 2013

Professional Recovery Consultants Chooses CallMiner

Healthcare accounts receivables management firm raises productivity and maintains positive customer relations with speech analytics.
Speech Technology Digest, Posted 23 Sep 2013

BT, Truphone Partner on Mobile Recording Solution

The new app will allow U.S. financial services firms to record calls and text messages for federal regulatory compliance.
Speech Technology News Features, Posted 09 Sep 2013

Primary Financial Services Selects Nexidia Interaction Analytics

The on-demand hosted solution will analyze calls to improve performance and regulatory compliance.
Speech Technology Digest, Posted 26 Aug 2013

The Perils of PIN Proliferation

Why is secure identification so difficult?
Interact, Posted 12 Aug 2013

OP3Nvoice and Digital Reasoning Team Up on Analytics for Multichannel Electronic Communications

Integrated solution will enhance global compliance infrastructure for financial services firms.
Speech Technology Digest, Posted 18 Jul 2013

Fonetic and ASC Telekom Partner on Solution for Banks

New solution fosters compliance with government regulations around the world for recording and analysis of transaction records.
Speech Technology News Features, Posted 08 Jul 2013

Nexidia and FICO Partner

New solution offers multichannel collections and recovery services.
Speech Technology Digest, Posted 24 Jun 2013

Fonetic Unveils Trading Record Keeping Solution

Linguistics-based speech and text analytics software analyzes trading floor conversations.
Speech Technology Digest, Posted 20 Jun 2013

Barclays Deploys Nuance Voice Biometrics Solution

Customers embrace authentication of use.
Speech Technology News Features, Posted 08 May 2013

GEICO Debuts Interactive Voice Assistant

Solution integrates technology from Nuance's Nina.
Speech Technology Digest, Posted 02 May 2013

U.S. Bank Trials Nuance's Nina

The voice-based mobile virtual assistant app offers customers more self-service options.
Speech Technology News Features, Posted 01 May 2013

Mobile Assistant Launches Talk It iPhone App

The digital dictation offering relies on live transcriptionists.
Speech Technology Digest, Posted 17 Apr 2013

NICE Launches Proactive Compliance Suite for Financial Institutions

The offering uses speech and desktop analytics to help ensure regulatory compliance in the contact center.
Speech Technology Digest, Posted 12 Mar 2013

The Government Is Listening

Speech technology sees government growth spurt.
Feature, Posted 10 Feb 2013

CBE Lets Companies Collect with CallMiner Platform

Eureka Speech Analytics helps extract meaningful business intelligence.
Deployments, Posted 10 Feb 2013

NAB Deploys Voice Biometrics

Australian bank seeks to improve security and customer experience.
Speech Technology Digest, Posted 21 Nov 2012

Your Voice Is Your Password

Voice biometrics is gaining momentum in the enterprise.
Feature, Posted 10 Nov 2012

Banking on Multimodality

For financial transactions, gains are seen but challenges remain.
The View from AVIOS, Posted 10 Nov 2012

InAuth Releases Voice Biometrics Authentication for Mobile Banking

Solution available on a module-by-module basis.
Speech Technology Digest, Posted 02 Oct 2012

CTI Group Releases Trader Compliance Suite

Call recording and speech analytics are central pieces of the product suite for financial institutions.
Speech Technology Digest, Posted 25 Sep 2012

Accounts Receivable Management Employs CallMiner Speech Analytics

Solution ensures compliance and fair practices to improve consumer experience.
Speech Technology Digest, Posted 06 Sep 2012

DBS Employs NICE Interaction Analytics

Singapore's largest bank uses the solution to enhance the customer experience.
Speech Technology Digest, Posted 22 Aug 2012

Scotiabank Mexico Selects Nexidia Advanced Interaction Analytics

Financial institution adopts Interaction Analytics to improve contact center efficiencies and ensure excellent customer service.
Speech Technology Digest, Posted 20 Aug 2012

VoiceVault Delivers New Levels of Voice Biometric Accuracy

Provides upgraded security for healthcare and financial services industry.
Speech Technology Digest, Posted 30 Jul 2012

StrikeForce and TradeHarbor Announce First "Three-Factor" Voice Verification Solution

The partnership has yielded a new level of cyber security assurance for online transactions.
Speech Technology News Features, Posted 17 Jul 2012

Uniphore Software System Teams with Nuance Communications

Partnership expands speech recognition and voice biometrics for banks in India
Speech Technology Digest, Posted 27 Jun 2012

Angel Integrates IVR into LexisNexis Solutions

New on-demand capabilities added to identity proofing and voice biometrics platforms.
Speech Technology Digest, Posted 08 May 2012

ValidSoft and Utiba Partner

Offers voice biometrics solution to mobile financial services provider
Speech Technology Digest, Posted 13 Apr 2012

Asian Bank Deploys Indriya Ease Multifactor Authentication with Nuance's VocalPassword

The application allows BNI employees to have a more convenient, faster, and easy-to-use password reset.
Speech Technology Digest, Posted 28 Mar 2012

Waterfield Technologies and Voxeo Partner on Solution for Financial Institutions

The joint solution focuses on customer retention, competitive positioning, and profitability for banks and credit unions.
Speech Technology Digest, Posted 07 Feb 2012

Gerber Life Taps Nexidia

The insurance company will use Nexidia customer interaction analytics.
Speech Technology Digest, Posted 30 Jan 2012

Voice Technology Completes the Virtual Office

Speech processing efficiencies deliver powerful competitive advantages.
Sponsored Guest Commentary, Posted 16 Jan 2012

IVR Investment Pays Off for Bank

Australia's Westpac overcomes service issues with a more automated platform.
Deployments, Posted 01 Nov 2011

Bridging the Mobile App Gap

Mobile strategy insights for the financial industry contact center.
Sponsored Guest Commentary, Posted 27 Oct 2011

Aetna Members Get Answers

The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
Deployments, Posted 01 Sep 2011

The 2011 Implementation Awards

Feature, Posted 01 Jul 2011

Interactive Intelligence Releases Customer Interaction Center 4.0

Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model.
Speech Technology News Features, Posted 13 Jun 2011

SEC Implements Nexidia for Audio Review

The U.S. regulatory agency implements audio discovery software to streamline investigations.
Speech Technology Digest, Posted 08 Jun 2011

ClickFox Reveals Customer Identification Pitfalls During Self-Service

Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
Speech Technology News Features, Posted 02 May 2011

SpeechCycle Launches SmartCare Mobile

The voice-enabled solution is the first customer care solution developed specifically for the smartphone.
Speech Technology News Features, Posted 21 Mar 2011

PCI Council Releases Supplemental Guidance for Protecting Telephone-Based Payment Card Data

New resource helps merchants and service providers understand and implement PCI DSS requirements for voice recordings.
Speech Technology News Features, Posted 18 Mar 2011

Nuance Advances Into Voice Biometrics

FYI, Posted 01 Mar 2011

Switch Commerce MobileTMS Voice Commands Revolutionize ATM Management

Switch Commerce releases MobileTMS iPhone and Android mobile applications that use smartphone technology to integrate voice commands, location-based services, and real-time alerts for smarter ATM management.
Speech Technology Digest, Posted 17 Feb 2011

Nuance Aquires PerSay

Nuance hopes to expand its offerings in the voice authentication market.
Speech Technology News Features, Posted 22 Dec 2010

Trisys Introduces IP Call Recording Software

This 100 percent software-based solution doesn't rely on specific call control protocols.
Speech Technology Digest, Posted 15 Dec 2010

Interactions Receives PCI Validation

Interactions, a provider of customer care technology for automated voice platforms and other interactive systems, has been validated compliant with the Payment Card Industry Data Security Standard.
Speech Technology Digest, Posted 29 Nov 2010

Western & Southern Financial Reduces Operational Costs with Interactive Intelligence Communications Software

Financial services company deploys all-in-one IP communications software suite from Interactive Intelligence to support its 5,000 employees across 185 offices.
Speech Technology Digest, Posted 23 Nov 2010

Standards Hit Speech on the Web and Voice Biometrics

ANSI and W3C capped a busy summer with the release of new recommendations that provide more global reach.
FYI, Posted 01 Nov 2010

CyberTech and Nexidia Forge Global Partnership

CyberTech's recording solutions integrate with Nexidia's speech analytics to bring the power of multilingual phonetic search to the global marketplace.
Speech Technology Digest, Posted 21 Sep 2010

CallMiner Receives PCI Certification and Introduces Data Redaction Functionality

CallMiner Eureka helps organizations secure customer and agent interactions with new enhanced security for transcription and audio playback.
Speech Technology Digest, Posted 27 Aug 2010

ANSI Publishes Voice Biometric Data StandardListen to this article in TTS, powered by Loquendo

The standard lays out the type and format of information that should accompany recordings.
Speech Technology News Features, Posted 17 Aug 2010

Avaya Launches Next-Generation Customer Service and Collaboration Applications

Avaya Aura Communications Platform powers new applications and redefines the economics of real-time businesses communications and collaboration.
Speech Technology News Features, Posted 20 Jul 2010

LiveVox Automates Voicemail Compliance on Manual and Preview Calls

Voicemail management tool keeps agents focused on consumer interactions and ensures compliant messages on all calls.
Speech Technology Digest, Posted 08 Jul 2010

HP and Avaya Collaborate to Advance UC Solutions

The two firms bring solutions together in one suite for enterprise customers.
Speech Technology News Features, Posted 29 Jun 2010

Ness Technologies Wins IVR Contract with Bank Discount

Israeli bank selects an IVR system based on the Genesys Voice Platform.
Speech Technology Digest, Posted 10 May 2010

LiveVox Announces 100 Percent Call Recording with Dynamic Retrieval

Numerous search options and stereo recording for speech analytics are being offered at no additional cost.
Speech Technology Digest, Posted 28 Apr 2010

Top Three Israeli Banks Roll Out Persay Voice Biometrics

Voice biometrics is poised to become mainstream authentication technology for remote services and applications.
Speech Technology Digest, Posted 15 Apr 2010

SpeakWrite Offers Transcription Application for iPhone, BlackBerry, and Android

The company brings cost-effective smartphone transcription services to legal and business sectors.
Speech Technology Digest, Posted 22 Mar 2010

Caja Madrid Deploys Loquendo TTS in Its ATMs

Loquendo technologies power Caja Madrid ATMs in eight languages.
Speech Technology Digest, Posted 10 Mar 2010

Nuance Mobile Care Enhances Secure Payment Offerings Through Partnership with Vesta

Mobile operators and users to benefit from secure, intuitive mobile care payment solutions.
Speech Technology Digest, Posted 10 Feb 2010

Voxeo Partners with Four Key Voice Biometrics Providers

Voxeo delivers voice verification, with major vendors providing solutions for every need.
Speech Technology News Features, Posted 09 Feb 2010

New CEO at BigHand Follows International Growth

Jon Ardron named new CEO of dictation software provider.
Speech Technology Digest, Posted 03 Feb 2010

Nexidia and Semafone Partner

Deal seeks to combat fraud and identity theft in the contact center.
Speech Technology Digest, Posted 23 Nov 2009

LiveVox Call Recording Suite Upgraded to Record Manual Calls

Hosted dialer's ability to record all outbound and inbound calls eliminates the need for third-party recording packages.
Speech Technology Digest, Posted 08 Oct 2009

SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London

SpeechTEK's first ever European event
Speech Technology Digest, Posted 28 Aug 2009

Loquendo Releases New Versions of Speech Engine, SDK, TTSListen to this article in TTS, powered by Loquendo

The new releases offer additional features and aim to give designers more control.
Speech Technology News Features, Posted 25 Feb 2009

TouchLogic Selects Payment Vision to Augment Its Voice Messaging Solution

Users of TouchLogic's solutions can offer electronic payment options during automated voice messaging campaigns.
Speech Technology Digest, Posted 13 Jan 2009

VCG Launches Biometric Payments System

New service offers biometrically authorized payments via phone.
Speech Technology News Features, Posted 16 Dec 2008

Convergys Provides Call Center Support to the FDIC

Convergys this week inked a new, five-year agreement to provide customer management support to the Federal Deposit Insurance Corp.
Speech Technology Digest, Posted 02 Dec 2008

VeCommerce Adds Voice to Xpress Bill Pay

Xpress Bill Pay contracted with voice self-service solutions provider VeCommerce to provide voice processing as part of its online payment capability.
Speech Technology Digest, Posted 02 Dec 2008

SpeechStorm Prepares to Unveil Mobile IVVRListen to this article in TTS, powered by Loquendo

New video applications expected to add a visual dimension to the caller experience through expanded self-service options.
Speech Technology News Features, Posted 21 Nov 2008

Ydilo Partners with IBM on Natural Language Recognition to Call-Management Operations

Ydilo has become an IBM Business Partner by incorporating Websphere Voice Server into its speech software to better serve its customers with advanced speech-enabled solutions.
Speech Technology Digest, Posted 20 Nov 2008

Automated Voice Authentication Is Unveiled

Vicorp introduces a new speech self-service solution portfolio focused on credit card fraud prevention.
Speech Technology News Features, Posted 19 Nov 2008

Avaya Delivers New Outreach Solutions For Financial and Healthcare IndustriesListen to this article in TTS, powered by Loquendo

New contact center solutions reach out to customers and use automated services to improve customer satisfaction and business efficiency.
Speech Technology News Features, Posted 14 Nov 2008

VoxMedia Joins Tellme Partners Program

Partnership will allow VoxMedia to provide enhanced speech recognition applications to customers.
Speech Technology Digest, Posted 14 Nov 2008

NICE Introduces First Integrated Voice and Transaction Analytics Solution

Cross-channel compliance solution from NICE and subsidiary Actimize extracts insights from trading calls and transactions to boost trading surveillance and investigation, reduce risk, and operational costs.
Speech Technology Digest, Posted 06 Nov 2008

Victrio Launches Voice-Based Call Screening SystemListen to this article in TTS, powered by Loquendo

System creates voiceprint database to stop credit card fraud and identity theft.
Speech Technology News Features, Posted 16 Oct 2008

Experian Partners with SmartReply to Improve Marketing Strategies

A new partnership will help marketers expand into mobile channels.
Speech Technology News Features, Posted 13 Oct 2008

Columbia Bank Chooses Contact Solutions For Shared IVR ServicesListen to this article in TTS, powered by Loquendo

Financial services firm moves from a self-hosting to a shared IVR system.
Speech Technology News Features, Posted 06 Oct 2008

Global Connect and EPP Partner on Automated Billing and Paying IVRListen to this article in TTS, powered by Loquendo

Global Connect and Electronic Payment Providers partner to create an IVR that will allow customers to useautomated payment capabilities.
Speech Technology News Features, Posted 02 Oct 2008

Voice: The New Fingerprint?

Voice biometric consultants and technology are ready to fight back against fraudsters.
Cover Story, Posted 01 Jun 2007

Speech Is an Outright Success

After deploying an IBM/Fluency speech system, an insurance broker saw a 20 percent drop in misdirected calls
Deployments, Posted 01 May 2007

Hosted Speech: Trend or Foe?

A roundtable discussion with members of the hosted speech community reveals the benefits and concerns with a hosted speech solution
Feature, Posted 01 Mar 2007

SOA: Connecting the Pieces

Service-oriented architecture can enable IVRs to communicate valuable information from a company's computer network.
Feature, Posted 09 Nov 2006

VoxGen Launches Banking Protection System

>VoxGen launched a voice identification & verification (ID&V) product for the financial services sector.>
Speech Technology Digest, Posted 09 May 2006

Bankinter and Vodafone Spain Launch Multimodal Broker Application

MADRID - Bankinter and Vodafone Spain have launched the "Multimodal Broker" application, a "brokerage" application that allows stock exchange transactions through the mobile telephone using voice commands.
Speech Technology Digest, Posted 04 Apr 2006

Speech Applications Security: Protecting Your Business and Your Customers From Hackers

With unauthorized access to and theft of customer information on the rise, speech-enabled customer care systems present a new set of security parameters for companies to address. If ignored, a security breach in these systems could be devastating from both an economic and customer trust and loyalty perspective.
Cover Story, Posted 01 Mar 2006

Middlesex Savings Bank Selects S1 Enterprise Online and Voice Banking Applications

ATLANTA - Middlesex Savings Bank, a $3 billion financial institution, selected S1 Enterprise online and voice banking solutions from S1 Corporation as its next-generation customer interaction solutions.
Speech Technology Digest, Posted 01 Oct 2005

2005 Speech Solutions Winners

For four years Speech Technology Magazine has recognized the individuals and companies whose efforts have propelled the speech industry forward. Upon being nominated and then approved as a candidate in the topic area; winners were then selected by online voting of the readers of Speech Technology Magazine. The categories and winners are: …
Feature, Posted 30 Aug 2005

Nationwide Automates Phone Banking with Speech

From Banking Technology - The UK's Nationwide Building Society has gone live with new phone banking technology which gives customers access to self-service telephone banking using speech recognition as well as traditional touchtone controls.
Speech Technology Digest, Posted 01 Aug 2005

The International Bank of Miami, N.A. Selects Diaphonics for Biometric Voice Verification

HALIFAX, Canada - The International Bank of Miami, N.A. (TIBOM) has selected Diaphonics' Spike Server for voice verification.
Speech Technology Digest, Posted 01 Jul 2005

Dickinson Financial Selects Workforce Optimization Solution From Witness Systems

Dickinson Financial, the holding company for Bank Midwest and its affiliated banks, has invested in Witness Systems' workforce optimization solution.
Speech Technology Digest, Posted 01 Jul 2005

KeyBank Deploys Apptera's Voice-Powered ATM Locator

NEW YORK - KeyBank has deployed Apptera's voice-automated ATM Locator to help customers pinpoint the nearest location for its ATMs and service centers.
Speech Technology Digest, Posted 01 Jul 2005

Bankinter to Launch Multimodal Service Powered by Kirusa

MADRID, Spain and EDISON, N.J. - Bankinter, an Internet bank and brokerage firm in Spain, has signed a strategic agreement to develop a multimodal interface for their applications using Kirusa's multimodal technology.
Speech Technology Digest, Posted 01 Jul 2005

Most Innovative Solutions Awards 2005

According to Daniel Hong, voice business analyst at Datamonitor, the global voice business value chain* will grow from $716 million for 2004 to $1,939 million by 2009 at a CAGR of 22 percent. Speech Technology Magazine presents the third annual Most Innovative Solutions awards in recognition of the enterprises and service providers who are deploying innovative speech applications driving this growth. These applications are an integral touch point of their customers' contact with them and…
Feature, Posted 20 Jun 2005

Grange Insurance Pumps Premiums With Speech

The Georgia Insurance Information Group1 reports that annual U.S. insurance premiums reached over one trillion dollars in 2003. Breaking the total 2003 premiums into two categories, the property/casualty sector totaled $574.6 billion and the life/health sector totaled $480.9 billion2. While the average insurance expenditures for 2003 were estimated to be a 7.3 percent increase over 2002 and 2004 totals were 3.8 percent over 2003, the Insurance Information Institute estimates a rise of 2.5 percent for…
Deployments, Posted 20 Jun 2005

Mid-Atlantic Financial Services to Use Speech Recognition Application from Voice2Form

Mid-Atlantic Financial Services, a financial services firm in Atlanta, has signed a license agreement with Voice2Form
Speech Technology Digest, Posted 01 May 2005

S1 and Edify Release Voice Banking Solution

ATLANTA - S1 Corporation and its subsidiary Edify Corporation introduced the next generation of its speech application for the financial services industry.
Speech Technology Digest, Posted 01 May 2005

Saying "Aloha" to Our Hawaiian Customers

Aloha! That's the familiar greeting Hawaiians use to say hello and goodbye, and to express affection, compassion and sympathy. Yet beyond those definitions, "aloha" extends a sense of warmth and welcome that is uniquely Hawaiian. At American Savings Bank, we live the philosophy expressed by aloha. So when we planned a speech-based system to offer customers easier and more convenient services, we wanted to speak with a ...
Cover Story, Posted 26 Apr 2005

Speech Enables Disaster Recovery Operations

On any given day, there could be an event that drives communications off the rails. Whether it is a technical problem, weather related issue, or a major disaster, it becomes challenging for a company to communicate, operate and respond effectively. Enabling communications among employees, customers and the world within the first 24-48 hours is critical to either maintaining operations or getting the business back up and running smoothly and effectively. If you can't communicate, you…
Feature, Posted 06 Mar 2005

Edify Voice Banking Application Receives Microsoft SALT Certification

SANTA CLARA, Calif. - Edify Voice Banking Application, a packaged speech solution, received formal SALT certification from Microsoft Corporation.
Speech Technology Digest, Posted 01 Feb 2005

E-Pay Leader Expands Consumer Options while Controlling Biller Costs with VoiceXML

Fort Knox National Company (Fort Knox) processes nearly 20 billion dollars in payments annually for more than 700 companies, including some of the top utility, mortgage, insurance, and consumer finance billers in the United Sates. As a leading provider of single-source electronic payment solutions, Fort Knox has been at the forefront of innovations in the payments industry for nearly 20 years. Its TruePay™ payment platform is an example of the company putting innovation to work…
Deployments, Posted 06 Jan 2005

Usability Scorecard

The fourth and final in a series of interactive columns by Edwin Margulies.
Feature, Posted 06 Jan 2005

Apptera Rolls Out New Packaged Speech Applications for Financial Services Market

SAN BRUNO, Calif. - Apptera™ announced availability of the latest packaged speech applications in the company's Financial Services Suite.
Speech Technology Digest, Posted 01 Dec 2004

PostFinance Chooses Swisscom Systems

DUBLIN - PostFinance chooses Swisscom Systems for telephone self-service banking solution on Voxpilot VoiceXML platform.
Speech Technology Digest, Posted 01 Oct 2004

Bank of America Deploys Apptera's Voice Locator Application

NEW YORK - Bank of America announced that it has deployed the Apptera™ voice-automated, Spanish-based branch and ATM locator application.
Speech Technology Digest, Posted 01 Sep 2004

Edify Introduces Licensed Speech Application for Banking Institutions

SANTA CLARA, Calif. - Edify Corporation introduced Edify Voice Banking, a fully-licensed software application that enables banking establishments to automate customer interactions and provide access to account, branch, and other financial information through speech-enabled self-service.
Speech Technology Digest, Posted 01 Sep 2004

American Savings Bank Deployed Speech-enabled Banking Application from Intervoice

DALLAS, Tex. - American Savings Bank deployed speech-enabled banking application from Intervoice to provide customers with additional self-service options.
Speech Technology Digest, Posted 01 Aug 2004

Isreal Discount Bank Announces New Service to Customers

BILLERICA, Mass. and TEL AVIV, Israel - Isreal Discount Bank deploys a speech recognition service to their customers.
Speech Technology Digest, Posted 01 Jul 2004

SandCherry Resells Apptera's Packaged Speech Applications To Financial Services Market

SAN BRUNO, Calif. - The partnership will allow SandCherry to tailor solutions to customer needs and give Apptera another outlet for providing applications to a broader customer base.
Speech Technology Digest, Posted 01 Jul 2004

Intervoice Teams with Apptera to Offer Applications to Financial Services

SAN BRUNO, Calif. - Alliance will drive broader adoption of voice-self-service across enterprise.
Speech Technology Digest, Posted 01 May 2004

VoiceObjects Secures Order from German Bank

COLOGNE, GERMANY - Postbank deployment will be based on a new automated telephone banking system.
Speech Technology Digest, Posted 01 Feb 2004

Apptera Introduces Packaged Applications for Financial Services

SAN BRUNO, CA - Financial Services Suite includes a set of speech applications to automate an array of transactions.
Speech Technology Digest, Posted 01 Feb 2004

Syntellect's Vista Technology Selected by East Coast Bank

PHOENIX, AZ - Bank chooses Syntellect to consolidate existing IVR systems and replace its aging proprietary systems.
Speech Technology Digest, Posted 01 Jan 2004

Phonetic Systems Solution Deployed by Bank of New York

BILLERICA, MA - Phonetic Business Continuity CoordinatorTM to provide ability to maintain services during emergencies that threaten connectivity such as power outages, technical failures, or any other type natural or manmade disaster.
Speech Technology Digest, Posted 01 Oct 2003

Karan Kapur, Head of Customer Contact & E-Business, Mashreqbank

Karan Kapur is the head of Customer Contact and E-Business for Mashreqbank's Retail Banking Group. In a Q&A with the editors of NewsBlast, Karan discusses the recent deployment of toll free voice recognition banking for their customers and how those customers are reacting to the new system.
Q & A, Posted 01 May 2003

Assurland Chooses Voxpilot for Telephone-based Insurance Service

PARIS, FRANCE and DUBLIN, IRELAND - The French insurance marketplace Assurland has launched a new, telephone-based service together with Voxpilot to allow its clients to get home insurance quotes over the phone.
Speech Technology Digest, Posted 01 Apr 2003

Automation Smoothes Way for CSRs and Customers During Refinance Boom

Garth Graham, first vice president for customer acquisition and relationship management at ABN AMRO Mortgage, knows a lot about his customers. Graham understands that most homeowners calling to find out if refinancing makes sense for them don't want to be placed on "terminal hold", and they'll hang up and maybe call another company if they don't quickly get an answer.
Deployments, Posted 06 Mar 2003

Mashreqbank Launches Voice Recognition Banking

DUBAI, UAE - Available now on the Mashreqbank's toll-free phone number 800-4010, callers can opt for either conventional telebanking by keying in numbers on their phone, or voice commands that enables them to access the same services by speaking.
Speech Technology Digest, Posted 01 Mar 2003

JP Financial Selects Genesys

SAN FRANCISCO, CA - Genesys Telecommunications Laboratories Inc. announced that Jefferson Pilot Financial has selected Genesys to enhance its customer service strategy.
Speech Technology Digest, Posted 01 Feb 2003

Swedish Banking Group SEB Chooses Syntellect

PHOENIX, AZ - Syntellect Inc. announced that it has signed an agreement with the Swedish banking group SEB to deploy a voice-driven employee PIN reset solution.
Speech Technology Digest, Posted 01 Feb 2003

Financial Services: A Model For Enterprise-wide Speech Technology Deployments

Reflecting on five years of growth in the speech recognition market reveals some interesting trends from the financial services industry and user adoption perspectives. Many financial services institutions (includes banks, brokerages, credit unions and insurers) have shed their conservative images through aggressively developing company-wide "speech strategies" to improve customer service, accommodate the highly mobile user, and drive costs out of the business.
Feature, Posted 14 Jan 2003

FYI Alerts Service Enables Banking Customers To Receive Account Information Anywhere, Anytime

CLEVELAND, OH and CHICAGO, IL - Charter One Bank,announced thelaunch of FYI Alerts, a messaging service that will enable itsonline banking customers to receive a wide range of important accountinformation on mobile phones, work or home phones, pagers, PDAs, email, andfax.
Speech Technology Digest, Posted 01 Aug 2002

Allfirst Bank Chooses Syntellect to Optimize CRM

PHOENIX, AZ - Syntellect Inc. announced that it has been awarded acontract by Allfirst Bank to design and implement a Vista Interactive MediaResponse solution.
Speech Technology Digest, Posted 01 Jul 2002

LocusDialog Chosen by National Bank

MONTREAL, CANADA - National Bank of Arizona has deployedthe recently introduced LocusDialogSTS Lite speech recognition system.The Lite system allows callers to request a name or a service andget connected without requiring a live operator.
Speech Technology Digest, Posted 01 Jul 2002

Ectaco Releases Voice Translator English-Chinese Phrasebank for PocketPC

Ectaco has released English - Mandarin Chinese tourist phrase bank developed on the basis of speech recognition technologies - the Partner(r) Voice Translator English-Chinese Phrasebank for Pocket PC.
Speech Technology Digest, Posted 01 Jul 2002

Ectaco, VoiceMethods Unveil the New Tourist Phrase Bank with Russian and English Speech Recognition

Ectaco has released the Ectaco Partner UT-203, a phrase bank developed on the basis of VoiceMethods speech recognition technologies.
Speech Technology Digest, Posted 01 Jun 2002

Voiceware Provides Solution to Australian Banking System

SEOUL, KOREA -- Voiceware Co. Ltd. announced a contract with Premier Technologies for VoiceText.
Speech Technology Digest, Posted 01 Mar 2002

Money Talks: Speech in the Financial Market

As speech recognition matures and moves from research and development into real world applications, companies need to find vertical markets where their products make sense.
Feature, Posted 31 Oct 1998

Financial Applications: Speech Delivers For Brokers

In September 1994, a New York-based service bureau providing telephone and Internet transactional services to banks and brokerage houses worldwide, ushered in the age of real-time, online stock trading. Since then, digiTRADE's list of customers has grown to include brokerages and financial institutions like Bear Stearns, Chase Manhattan, Citicorp, T. Rowe Price, and others.
Feature, Posted 30 Jun 1998

Why Your Bank Needs To Hear Your Voice

Voice ID or Speaker Recognition represents an extraordinary opportunity to reinvent, not just reengineer, remote banking, electronic commerce and transaction processing. Voice ID will soon become the customer identification method of choice because it solves a key problem for financial institutions - meeting customer need for increased, non-intrusive security and greater convenience.
Feature, Posted 30 Jun 1997
Companies: Financial Services/Insurance
All Worldly Voices
Aspect Software, Inc.
Chant, Inc.
Convergys  Corporation
EML European Media Laboratory GmbH
KnuVerse
Plum Voice
Speech Processing Solutions North America
Verint® Systems