-->
Intelligent Agents

Intelligent agents--a program or bot able to autonomously gather information or perform a service--are transforming the way people work and live, and are the basis for the digital assistants millions of people use every day. See below for the latest development news, trends, and solutions on Intelligent Agents.

Features
More

Voice Is Poised to Take a Quantum Leap

Exploring quantum computing's expected impact on the speech technology market.

Erik J. Martin // 05 Nov 2024

The Top Speech Technologies and Vendors: The 2024 Speech Industry Awards

Artificial intelligence is now integral to speech technology, a fact reflected by our winning vendors.

The Editors of Speech Technology // 24 Sep 2024

2024 Speech Industry Award Winner: SoundHound Drives Voice AI’s Expansion

The company is building toward a vision of a voice commerce ecosystem that enables consumers to access goods and services through natural conversation.

The Editors of Speech Technology // 24 Sep 2024

Best Practices for Bringing Voice Assistants to Mobile Apps

Mobile voice interface development requires a clear objective with a lot of customer insight.

Linda Pophal // 05 Aug 2024
Industry Voices
More

Why Voice AI Is the Next Frontier in Customer Conversations

Conversational AI is now mature enough to support real, human-sounding voice interaction. (Featured on SmartCustomerService.com.)

Samantha Rosendorff // 20 Jan 2026

Scaling Trust, Earning Customer Love: The Reality of AI Voice Agents

What it really takes to build an AI voice agent that customers trust and on which teams can rely.

Tom Chen // 04 Nov 2025

The Healthcare Industry's Strategic Advantage Is Now Voice AI

Voice isn't just the interface between humans and systems anymore; it's the intelligence layer binding them together. 

Praveen Rangnath // 19 Aug 2025

Voice AI Is Fueling Serious Investment Interest

VCs see exciting opportunities for the technology in the B2C and B2B sectors.

Kashyap Kompella // 23 Jun 2025
Speech Industry News

Speech Industry Q & A

Columns
More

The Prompt Box: From Humble Beginnings to AI Portal

The evolution of the prompt box, from plain text input to sophisticated natural language understanding, has transformed user interaction.

James A. Larson // 19 Mar 2025

Putting Teams of GenAI Agents to Work

Multi-agent collaboration is the best approach to problem solving.

Deborah Dahl // 12 Mar 2025

Connecting With Computers: The Next Breakthrough?

Forget AGI; there's a more realistic benefit to huge AI investments.

William Meisel // 06 Mar 2025

Conversational AI Is Ushering in Huge Contact Center Advances

These solutions are getting better just as self-service becomes a top priority.

Donna Fluss // 05 Feb 2025
Intelligent Agents Companies and Suppliers