Category: Managed Services Messaging System Passes the Test In a drill at the University of Pennsylvania, an emergency notification system reaches 53,000 people in less than eight minutes. Deployments, Posted 08 Mar 2010 CallFire Releases Hosted IVR Offering includes TTS, call recording, call routing, and a virtual receptionist. Industry News, Posted 02 Mar 2010 Voxeo and Telenet Partner to Deliver Contact Center Solutions Telenet contact center solutions are immediately available as on-premises software or hosted software as a service using Voxeo's Prophecy and VoiceObjects platforms. Industry News, Posted 10 Feb 2010 SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London SpeechTEK's first ever European event Industry News, Posted 28 Aug 2009 Nortel Releases Enterprise Contact Center Solutions Business processes blend with communications to boost revenue, decrease costs, and enhance customer satisfaction. Industry News, Posted 27 Mar 2009 Mass Messaging Use Grows Among Schools Schools use Blackboard to communicate with the parents of 11 million students to enhance attendance and safety. News Feature, Posted 20 Feb 2009 Interactive Intelligence Introduces Packaged, Fixed-Price Services New packages are designed to improve service consistency and quality, reduce deployment time, and provide "no-surprises" pricing structure. Industry News, Posted 05 Feb 2009 AVST Enhances CallXpress with STT Leveraging GotVoice's technologies, voicemail messages become viewable as text on mobile devices or computers. Industry News, Posted 16 Dec 2008 Carolina Call Center Delivers Flexible Customer Service with Five9 Software Call center provider of education-sector support uses Five9 to deliver service. Industry News, Posted 03 Dec 2008 Convergys Provides Call Center Support to the FDIC Convergys this week inked a new, five-year agreement to provide customer management support to the Federal Deposit Insurance Corp. Industry News, Posted 02 Dec 2008 Avaya Announces Unified Communications All Inclusive Single, flexible package consolidates Avaya Communication Manager, desktop and mobility communications tools for little to no additional cost. News Feature, Posted 13 Nov 2008 Speech Helped Hurricane Evacuees Speech solutions helped travel and hospitality companies to manage unplanned call volume spikes as thousands of people evacuated from hurricanes' paths. News Feature, Posted 18 Sep 2008 Pages:  1

Companies: Managed Services