Category: Managed Services
Messaging System Passes the Test
In a drill at the University of Pennsylvania, an emergency notification system reaches 53,000 people in less than eight minutes.
Deployments, Posted 08 Mar 2010
CallFire Releases Hosted IVR
Offering includes TTS, call recording, call routing, and a virtual receptionist.
Industry News, Posted 02 Mar 2010
Voxeo and Telenet Partner to Deliver Contact Center Solutions
Telenet contact center solutions are immediately available as on-premises software or hosted software as a service using Voxeo's Prophecy and VoiceObjects platforms.
Industry News, Posted 10 Feb 2010
SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London
SpeechTEK's first ever European event
Industry News, Posted 28 Aug 2009
Nortel Releases Enterprise Contact Center Solutions
Business processes blend with communications to boost revenue, decrease costs, and enhance customer satisfaction.
Industry News, Posted 27 Mar 2009
Mass Messaging Use Grows Among SchoolsListen to this article in TTS, powered by Loquendo
Schools use Blackboard to communicate with the parents of 11 million students to enhance attendance and safety.
News Feature, Posted 20 Feb 2009
Interactive Intelligence Introduces Packaged, Fixed-Price Services
New packages are designed to improve service consistency and quality, reduce deployment time, and provide "no-surprises" pricing structure.
Industry News, Posted 05 Feb 2009
AVST Enhances CallXpress with STT
Leveraging GotVoice's technologies, voicemail messages become viewable as text on mobile devices or computers.
Industry News, Posted 16 Dec 2008
Carolina Call Center Delivers Flexible Customer Service with Five9 Software
Call center provider of education-sector support uses Five9 to deliver service.
Industry News, Posted 03 Dec 2008
Convergys Provides Call Center Support to the FDIC
Convergys this week inked a new, five-year agreement to provide customer management support to the Federal Deposit Insurance Corp.
Industry News, Posted 02 Dec 2008
Avaya Announces Unified Communications All Inclusive
Single, flexible package consolidates Avaya Communication Manager, desktop and mobility communications tools for little to no additional cost.
News Feature, Posted 13 Nov 2008
Speech Helped Hurricane EvacueesListen to this article in TTS, powered by Loquendo
Speech solutions helped travel and hospitality companies to manage unplanned call volume spikes as thousands of people evacuated from hurricanes' paths.
News Feature, Posted 18 Sep 2008
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Companies: Managed Services
Acclaim Telecom Services
AjaxWeaver
Avaya
ClickFox
Contact Solutions, Inc.
Convergys Corporation
Cyara Solutions
Empirix, Inc.
Holly Connects
Message Technologies, Inc.
Parlance Corporation
PlumVoice
Product Support Solutions
Resolvity
Right Voice, Inc.
Salmat
SOFTEL Communications
Tellme
TuVox, Inc.
USAN
VoiceXML Forum
VoltDelta OnDemand Solutions
Voxeo Corporation
West Interactive
Ydilo


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