Speech Technology
Magazine Home
Subscribe to Magazine
Current Online Edition
Current Digital Edition
Web Events
Europe News
Past Issues
STM eWeekly
Speech Awards
SpeechTech Blog
White Papers
Sponsored Content
RSS Feeds
Industry Jobs
Find a Job
Post a Job

2010 Apex Publication Excellence Award Winner
2010 ASBPE National Editorial Awards Winner
2010 ASBPE Regional Editorial Gold Award Winner
2010 ASBPE Regional Editorial Awards Winner
2009 Eddie Gold Winner
2009 Tabbies Award Winner

Category: Managed Services
LumenVox Now Hosts Applications
The company began offering a hosting service for its speech and telephony applications.
 Industry News, Posted 02 Feb 2012
ShoreTel Acquires Hosted Unified Communications Pioneer M5 Networks
The acquisition advances ShoreTel's cloud strategy.
 Industry News, Posted 02 Feb 2012
Strategic Products and Services, Imagine Technologies Finalize Merger
The combined companies will offer a host of communications and contact center products.
 Industry News, Posted 13 Dec 2011
Interactive Intelligence to Launch Cloud-based Communications Trial Program
"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service.
 News Feature, Posted 17 Oct 2011
Mobile Speech Promises Glittering Prizes and Serious Challenges
SpeechTEK 2011 keynote panel explores why mobility is a game changer for the speech industry
 FYI, Posted 01 Sep 2011
The Prescription for Speech Delivered at SpeechTEK 2011
In closing keynote, co-chairs Jim Larson and Susan Hura urge attendees to improve IVR systems at all costs
 FYI, Posted 01 Sep 2011
Aetna Members Get Answers
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
 Deployments, Posted 01 Sep 2011
If It’s a Tornado, Just Text Me
Automated messaging must be highly relevant and user-specific
 Interact, Posted 01 Sep 2011
West Releases Managed On-Premises IVR
New offering lets companies use their existing on-site telephony infrastructure.
 Industry News, Posted 13 Jul 2011
Speech Technology Satisfies Various Needs
Editor's Letter, Posted 01 Jul 2011
The 2011 Market Leaders
Cover Story, Posted 01 Jul 2011
The 2011 Star Performers
Feature, Posted 01 Jul 2011
The 2011 Speech Luminaries
Feature, Posted 01 Jul 2011
The 2011 Implementation Awards
Feature, Posted 01 Jul 2011
Microsoft to Acquire Skype for $8.5 Billion
Software giant targets Internet and smartphone markets
 FYI, Posted 01 Jul 2011
The Rise of Proactive Customer Care
Anticipating needs delivers benefits in customer service, sales/marketing, and government
The Business Case, Posted 01 Jul 2011
Are You Ready for Mobility Care?
Tie app into the contact center to create seamless interactions across customer entry points
 Inside Outsourcing, Posted 01 Jul 2011
Multimodal User Interfaces Supplanting Voice-Only Apps
Trend driven by statistical language models, speaker verification, video clips, and multilingual apps
 Forward Thinking, Posted 01 Jul 2011
Speech-Enhanced Customer Service Gets a New Look
Multichannel solutions meld proactive outbound alerts and notifications with inbound capabilities
 Voice Value, Posted 01 Jul 2011
Contact Center as a Service
Virtualization makes sense for contact centers.
 Sounding Board, Posted 04 Apr 2011
The Key to Speech Analytics Is in the Cloud
Many business problems can be solved using cloud-hosted speech search and cloud-based storage technology.
 Sounding Board, Posted 09 Mar 2011
Hotels Should Be Doing More with IVRs
Market Spotlight: Hospitality
 FYI, Posted 01 Mar 2011
Unhappily Ever After
A fable about the limits of expertise
 Interact, Posted 01 Mar 2011
CosmoCom Technology to Help Remove Language Barriers for Hospital Patients
MasterWord Services chooses CosmoCom contact center suite to power medical voice and video translation services
 Industry News, Posted 23 Feb 2011
Blackboard Delivers 13.7 Million Messages in One Day
Massive snowstorms across the country led to a record-breaking day for the mass messaging provider.
 Industry News, Posted 14 Jan 2011
Speech Helps Weed Out Overdue Accounts
A landscaping company uses an outbound solution to reach delinquent customers.
 Deployments, Posted 05 Jan 2011
Reducing the Cost of Every Dialogue
An all-in-one IP communications software suite helps Dialogue Marketing consolidate infrastructure.
 Deployments, Posted 05 Jan 2011
Is the Cloud Your Answer?
Many questions need to be asked to reach the right conclusion.
 Inside Outsourcing, Posted 05 Jan 2011
The Voice in the Cloud
New offerings put anything and everything into the clouds.
 Sounding Board, Posted 05 Nov 2010
Pages:  1 2   Next >>
 
Companies: Managed Services
Convergys Corporation
FrontRange
Inference Solutions North America
IQ Services
LumenVox
Microsoft Tellme
Parlance Corporation
PlumVoice
Right Voice, Inc.
SOFTEL Communications
VoltDelta OnDemand Solutions
Voxeo Corporation
Walsh Media, Inc.

MarketPlace - Sponsored Links
ITIResearch.com
A collection of market research and reports for executive management and business & IT professionals
Copyright © 2007 - 2012, Speech Technology Media, a division of Information Today, Inc.