Speech Technology Magazine


Category: Managed Services

Calabrio Launches Managed Services for Analytics and Workforce Management

New offerings provide customers with expertise and resources needed to fully recognize business value of Calabrio ONE
Speech Technology Digest, Posted 25 Jul 2017

HP Unveils Qfiniti Managed Services

HP's Qfiniti workforce optimization, recording, and speech analytics offering is now available on demand. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 11 Nov 2015

CenturyLink Launches Business Communicator

Business Communicator enables mobile access to unified communications tools.
Speech Technology Digest, Posted 22 Sep 2015

Logicalis US Launches Hosted Collaboration Solution

The managed services provider offers unified communications-as-a-service.
Speech Technology Digest, Posted 22 Sep 2015

Firstsource Partners with NICE Systems

Through a new partnership, Firstsource will implement NICE Interaction Analytics across several sites.
Speech Technology Digest, Posted 06 Jul 2015

Aizan Technologies Partners with CallMiner for Cloud-Based Speech Analytics

Aizan customers can now use CallMiner speech analytics through a hosted services offering.
Speech Technology Digest, Posted 02 Apr 2015

BT Wholesale and Avaya Partner to Launch Cloud Solutions

Avaya's unified communications and contact center solutions are now available in the cloud through BT Wholesale.
Speech Technology Digest, Posted 13 Aug 2014

Thames Water Selects Unify for Contact Center Voice Techs

The U.K. utility will implement OpenScape Contact Center, OpenScape Voice, and Unify Managed Services in its contact centers.
Speech Technology Digest, Posted 25 Jun 2014

AudioCodes Releases Cloud-Based One Voice for Enterprise Mobility

AudioCodes launches an enterprise mobility solution suite for employee mobility, roaming, and speech-enabled directory search and dialing.
Speech Technology Digest, Posted 26 Feb 2014

Transcription Outsourcing Releases Free Dictation App

The company's iPhone app is free to use; customers pay per minute of transcription time.
Speech Technology News Features, Posted 30 Sep 2013

Altura Partners with Spoken Communications

The deal leads to a hosted call center solution built on Avaya's infrastructure.
Speech Technology Digest, Posted 06 Aug 2013

Walsh Media and CereProc Team Up

TTS company CereProc has partnered with professional voice solutions company Walsh Media to provide corporate voice branding solutions.
Speech Technology Digest, Posted 26 Mar 2013

Avaya Unveils “Collaborative Cloud” Strategy and Solutions

Avaya Collaborative Cloud provides a strategic framework for cloud-based collaboration solutions using Avaya unified communications, contact center, networking and services.
Speech Technology News Features, Posted 28 Mar 2012

VoltDelta Launches Offering to Automate Customer Care for ‘N11’ Services

The company is leveraging its 411 directory assistance and 999/911 emergency services expertise to support 511 travel advisory and other N11 services.
Speech Technology Digest, Posted 28 Mar 2012

LumenVox Now Hosts Applications

The company began offering a hosting service for its speech and telephony applications.
Speech Technology Digest, Posted 02 Feb 2012

ShoreTel Acquires Hosted Unified Communications Pioneer M5 Networks

The acquisition advances ShoreTel's cloud strategy.
Speech Technology Digest, Posted 02 Feb 2012

Strategic Products and Services, Imagine Technologies Finalize Merger

The combined companies will offer a host of communications and contact center products.
Speech Technology Digest, Posted 13 Dec 2011

Interactive Intelligence to Launch Cloud-based Communications Trial Program

"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service.
Speech Technology News Features, Posted 17 Oct 2011

Mobile Speech Promises Glittering Prizes and Serious Challenges

SpeechTEK 2011 keynote panel explores why mobility is a game changer for the speech industry
FYI, Posted 01 Sep 2011

The Prescription for Speech Delivered at SpeechTEK 2011

In closing keynote, co-chairs Jim Larson and Susan Hura urge attendees to improve IVR systems at all costs
FYI, Posted 01 Sep 2011

Aetna Members Get Answers

The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
Deployments, Posted 01 Sep 2011

If It’s a Tornado, Just Text Me

Automated messaging must be highly relevant and user-specific
Interact, Posted 01 Sep 2011

West Releases Managed On-Premises IVR

New offering lets companies use their existing on-site telephony infrastructure.
Speech Technology Digest, Posted 13 Jul 2011

Speech Technology Satisfies Various Needs

Editor's Letter, Posted 01 Jul 2011

The 2011 Market Leaders

Cover Story, Posted 01 Jul 2011

The 2011 Star Performers

Feature, Posted 01 Jul 2011

The 2011 Speech Luminaries

Feature, Posted 01 Jul 2011

The 2011 Implementation Awards

Feature, Posted 01 Jul 2011

Microsoft to Acquire Skype for $8.5 Billion

Software giant targets Internet and smartphone markets
FYI, Posted 01 Jul 2011

The Rise of Proactive Customer Care

Anticipating needs delivers benefits in customer service, sales/marketing, and government
The Business Case, Posted 01 Jul 2011

Are You Ready for Mobility Care?

Tie app into the contact center to create seamless interactions across customer entry points
Inside Outsourcing, Posted 01 Jul 2011

Multimodal User Interfaces Supplanting Voice-Only Apps

Trend driven by statistical language models, speaker verification, video clips, and multilingual apps
Forward Thinking, Posted 01 Jul 2011

Speech-Enhanced Customer Service Gets a New Look

Multichannel solutions meld proactive outbound alerts and notifications with inbound capabilities
Voice Value, Posted 01 Jul 2011

Hotels Should Be Doing More with IVRs

Market Spotlight: Hospitality
FYI, Posted 01 Mar 2011

Unhappily Ever After

A fable about the limits of expertise
Interact, Posted 01 Mar 2011

CosmoCom Technology to Help Remove Language Barriers for Hospital Patients

MasterWord Services chooses CosmoCom contact center suite to power medical voice and video translation services
Speech Technology Digest, Posted 23 Feb 2011

Blackboard Delivers 13.7 Million Messages in One Day

Massive snowstorms across the country led to a record-breaking day for the mass messaging provider.
Speech Technology Digest, Posted 14 Jan 2011

Speech Helps Weed Out Overdue Accounts

A landscaping company uses an outbound solution to reach delinquent customers.
Deployments, Posted 05 Jan 2011

Reducing the Cost of Every Dialogue

An all-in-one IP communications software suite helps Dialogue Marketing consolidate infrastructure.
Deployments, Posted 05 Jan 2011

Is the Cloud Your Answer?

Many questions need to be asked to reach the right conclusion.
Inside Outsourcing, Posted 05 Jan 2011

Why Reject the Premise of Hosted IVR Benefits?

The capital benefits will help sell the idea to the CFO.
Inside Outsourcing, Posted 01 Nov 2010

Nexidia Introduces Managed Analytic Services

New professional service offering helps companies achieve maximum operational benefits of speech analytics.
Speech Technology Digest, Posted 28 Sep 2010

Five9 Achieves Annual Run-Rate Exceeding One Billion Calls Processed

Provider of on-demand call center software now processes more than 90 million telephone calls per month.
Speech Technology Digest, Posted 09 Sep 2010

IVR Technology Group Comes Back with iAnswerListen to this article in TTS, powered by Loquendo

The customizable automated call answering system was specifically built with the medical community in mind.
Speech Technology News Features, Posted 19 Aug 2010

Loquendo Releases TTS in Portuguese

Loquendo TTS now supports Portuguese Language Orthographic Agreement.
Speech Technology Digest, Posted 21 Jul 2010

Verizon Business Customers to Trial Cloud-Based UC and Collaboration as a Service

Verizon is the first U.S.-based global service provider to conduct field trials of Cisco hosted collaboration solution.
Speech Technology Digest, Posted 01 Jul 2010

HP and Avaya Collaborate to Advance UC Solutions

The two firms bring solutions together in one suite for enterprise customers.
Speech Technology News Features, Posted 29 Jun 2010

Plum Voice Releases QuickFuse, a Cloud-Based Platform to Create Voice Applications

QuickFuse eliminates the need for coding, creating a truly accessible voice application solution.
Speech Technology Digest, Posted 22 Jun 2010

Ringio Launches New Cloud-Based Rich Calling Service for SMBs

The solution integrates CRM and intelligent routing to give users a history of interactions with callers.
Speech Technology Digest, Posted 19 Apr 2010

CSC Launches Unified Communications as a ServiceListen to this article in TTS, powered by Loquendo

Cisco's Collaboration Portfolio provides turnkey managed service for global enterprises.
Speech Technology News Features, Posted 16 Apr 2010

Messaging System Passes the Test

In a drill at the University of Pennsylvania, an emergency notification system reaches 53,000 people in less than eight minutes.
Deployments, Posted 08 Mar 2010

CallFire Releases Hosted IVR

Offering includes TTS, call recording, call routing, and a virtual receptionist.
Speech Technology Digest, Posted 02 Mar 2010

Voxeo and Telenet Partner to Deliver Contact Center Solutions

Telenet contact center solutions are immediately available as on-premises software or hosted software as a service using Voxeo's Prophecy and VoiceObjects platforms.
Speech Technology Digest, Posted 10 Feb 2010

SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London

SpeechTEK's first ever European event
Speech Technology Digest, Posted 28 Aug 2009

Nortel Releases Enterprise Contact Center Solutions

Business processes blend with communications to boost revenue, decrease costs, and enhance customer satisfaction.
Speech Technology Digest, Posted 27 Mar 2009

Mass Messaging Use Grows Among SchoolsListen to this article in TTS, powered by Loquendo

Schools use Blackboard to communicate with the parents of 11 million students to enhance attendance and safety.
Speech Technology News Features, Posted 20 Feb 2009

Interactive Intelligence Introduces Packaged, Fixed-Price Services

New packages are designed to improve service consistency and quality, reduce deployment time, and provide "no-surprises" pricing structure.
Speech Technology Digest, Posted 05 Feb 2009

AVST Enhances CallXpress with STT

Leveraging GotVoice's technologies, voicemail messages become viewable as text on mobile devices or computers.
Speech Technology Digest, Posted 16 Dec 2008

Carolina Call Center Delivers Flexible Customer Service with Five9 Software

Call center provider of education-sector support uses Five9 to deliver service.
Speech Technology Digest, Posted 03 Dec 2008

Convergys Provides Call Center Support to the FDIC

Convergys this week inked a new, five-year agreement to provide customer management support to the Federal Deposit Insurance Corp.
Speech Technology Digest, Posted 02 Dec 2008

Avaya Announces Unified Communications All Inclusive

Single, flexible package consolidates Avaya Communication Manager, desktop and mobility communications tools for little to no additional cost.
Speech Technology News Features, Posted 13 Nov 2008

Speech Helped Hurricane EvacueesListen to this article in TTS, powered by Loquendo

Speech solutions helped travel and hospitality companies to manage unplanned call volume spikes as thousands of people evacuated from hurricanes' paths.
Speech Technology News Features, Posted 18 Sep 2008