The 2011 Implementation Awards

The 2011 Speech Luminaries

The 2011 Star Performers

The 2011 Market Leaders

If It’s a Tornado, Just Text Me

Automated messaging must be highly relevant and user-specific

Are You Ready for Mobility Care?

Tie app into the contact center to create seamless interactions across customer entry points

The Rise of Proactive Customer Care

Anticipating needs delivers benefits in customer service, sales/marketing, and government

Speech Technology Satisfies Various Needs