Category: Service Creation and Management Solutions This Call Center Solution Delivers Interactive Intelligence's CIC 3.0 is making it easier for Pizza Pizza to bring tens of millions of orders to customers across Canada. Deployments, Posted 08 Mar 2010 Grammatically Speaking Setting the standard for determining what a caller wants Forward Thinking, Posted 05 Mar 2010 Loquendo Speech Technologies Certified Interoperable with Genesys Voice Platform 8 The speech vendor also has joined Microsoft's Windows Embedded Partners Program. Industry News, Posted 02 Mar 2010 Pronexus Partners with Provision Technologies The deal strengthens Pronexus' position in the Middle East and Africa. Industry News, Posted 24 Feb 2010 Loquendo Technology Available for Asterisk Development I6NET makes Loquendo technology available for Asterisk platforms through VXI* VoiceXML browser connector. Industry News, Posted 24 Feb 2010 Convergys Launches Intervoice Voice Portal 6.5 New IVP version promises to deliver intelligent self-service and multimodal, visual IVR support. Industry News, Posted 17 Feb 2010 Voxeo and Telenet Partner to Deliver Contact Center Solutions Telenet contact center solutions are immediately available as on-premises software or hosted software as a service using Voxeo's Prophecy and VoiceObjects platforms. Industry News, Posted 10 Feb 2010 Voxeo Partners with Four Key Voice Biometrics Providers Voxeo delivers voice verification, with major vendors providing solutions for every need. News Feature, Posted 09 Feb 2010 W3C Tackles Emotion and Multimodality New working drafts of standards are released by the Multimodal Interaction Working Group. FYI, Posted 10 Jan 2010 Updating the Standard for Spoken Dialogues VoiceXML 3.0 should be out by the end of this year. Standards, Posted 10 Jan 2010 Digium and Aumtech Certify a Multi-Language Speech Recognition Server Solution with Asterisk Solution improves customer satisfaction for as little as one-fiftieth of the cost of competitive high-end automated speech recognition (ASR) solutions. Industry News, Posted 07 Jan 2010 SpeechCycle Rich Phone Applications Head for Windows Azure RPA service creation applications can now be deployed in Microsoft's cloud computing environment. Industry News, Posted 18 Nov 2009 KLAS-TV Turns to Pronexus to Create Time and Weather IVR Solution IVR toolkit VBVoice used to quickly develop self-service application. News Feature, Posted 27 Oct 2009 Ifbyphone Releases Version 3.1 with More Customized Tools New features include robust reporting, reseller portal, and API advances. News Feature, Posted 20 Oct 2009 SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London SpeechTEK's first ever European event Industry News, Posted 28 Aug 2009 Loquendo Releases New Versions of Speech Engine, SDK, TTS The new releases offer additional features and aim to give designers more control. News Feature, Posted 25 Feb 2009 Trio of Tech Firms Go Natural with a More Human Interface Three tech firms team up to build a lifelike, natural language-based digital assistant. News Feature, Posted 09 Feb 2009 Interactive Intelligence Introduces Packaged, Fixed-Price Services New packages are designed to improve service consistency and quality, reduce deployment time, and provide "no-surprises" pricing structure. Industry News, Posted 05 Feb 2009 Voice Elements Integrates Cepstral TTS .NET telephony tool is now available with affordable text-to-speech software. News Feature, Posted 04 Feb 2009 Voxeo Acquires VoiceObjects Voice platform provider expands solutions for enterprise and mobile carriers and extends its European footprint FYI, Posted 09 Dec 2008 VoxMedia Joins Tellme Partners Program Partnership will allow VoxMedia to provide enhanced speech recognition applications to customers. Industry News, Posted 14 Nov 2008 It's a Persona, Not a Personality In IVR design, it should be about finding the right voice, not the right character. Feature, Posted 01 Jun 2007 The Call Heard 'Round the World' Don't let cultural and language differences stymie your IVR Cover Story, Posted 01 May 2007 Advanced Analytics Offer Greater Precision The latest technology goes beyond simple audio mining for words and phrases. Feature, Posted 01 May 2007 Enterprise Strategy: Success on All Levels When implementing a speech solution, everyone needs to be on the same page Feature, Posted 01 May 2007 Not Everyone Has a Phone Voice The right voice is everything on an IVR, auto attendant, automatic call distributor, or voicemail system. Feature, Posted 01 Apr 2007 The Art and Science of War U.S. forces in Iraq are stepping up field testing of speech translation devices. Cover Story, Posted 01 Apr 2007 VoiceXML Solutions Are Easy to Find In response to the growing demand for speech solutions based on the VoiceXML platform, the VoiceXML Forum has released an online directory of solutions and providers. FYI, Posted 01 Apr 2007 On Good Speaking Terms When dealing with a machine, it shouldn't sound too much like a human Feature, Posted 01 Mar 2007 Pages:  1 2 3   Next >>

Companies: Service Creation and Management Solutions