Speech Technology Magazine

Category: Workforce Optimization Solutions

Verint Partners with Content Guru

Cloud telephony provider Content Guru will deliver Verint workforce optimization and speech analytics solutions in the cloud.
Speech Technology Digest, Posted 30 Jan 2017

Vocantas Partners with Kronos

The new aliance brings IVR to workforce management solutions.
Speech Technology Digest, Posted 15 Nov 2016

Verint Partners with TeleTech on WFO and Analytics

TeleTech Technology and Verint have forged a strategic partnership offering workforce optimization and analytics to the TeleTech's contact center customers. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 13 Sep 2016

CallMiner Partners with Cloud9

CallMiner and Cloud9 have forged a strategic partnership to bring customer engagement analytics to new European markets.
Speech Technology Digest, Posted 23 Aug 2016

inContact Releases Customer Interaction Cloud 16.2

inContact's second major release of Customer Interaction Cloud for 2016, offers new capabilities across key components of its unified solution. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 01 Jul 2016

Five9 Partners with Westcon-Comstor

The partnership will allow Five9's contact center solutions to be available to a wider breadth of customers.
Speech Technology Digest, Posted 28 Jun 2016

Wilmac to Resell VPI Recording, Analytics, and WFO Products

Wilmac has signed a reseller agreement covering VPI's contact center recording, business intelligence, and workforce optimization solutions.
Speech Technology Digest, Posted 16 Feb 2016

CSI Integrates Its Virtual Observer with Clarity Connect

The integration between CSI and Clarity Connect brings complete speech analytics and workforce optimization capabilities for contact centers using Skype for Business. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 02 Feb 2016

HP Unveils Qfiniti Managed Services

HP's Qfiniti workforce optimization, recording, and speech analytics offering is now available on demand. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 11 Nov 2015

Orion Adds IVR to Its WFM Software

Orion Communications has added IVR functionality to its Web-based AgencyWeb workforce management solution.
Speech Technology Digest, Posted 28 Apr 2015

Calabrio Enhances Calabrio ONE WFO

Enhancements to Calabrio ONE include deeper integrations with Avaya contact center offerings.
Speech Technology Digest, Posted 13 Apr 2015

HP Releases Explore 5.0

Updated voice-of-the-customer analytics platform reveals even more valuable insights into customer interactions. (Featured on DestinationCRM.com)
Speech Technology News Features, Posted 27 Mar 2015
Companies: Workforce Optimization Solutions
Aspect Software, Inc.
Chant, Inc.
Verint® Systems