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Smart Customer Service
April 08, 2009
I'm Sorry, Dave, I'm Afraid I Can't Do That
Natural Language 2009: A Speech Odyssey
Naturally, It's About Customer Experiences
Speech Technology Digest
Ifbyphone Upgrades Its Suite of Phone Automation Services
The company touts a major usability breakthrough that puts powerful phone automation tools in business professionals' hands.
SpinVox Launches Open Access to Its Speech Platform with Web API
Plug and play access to the world's largest commercial-grade speech system removes prohibitive speech development costs to accelerate innovation in speech applications.
Yap to Deliver Faster, More Accurate Platform
The company offers numerous enhancements in this highly anticipated release.
NEC Introduces Scalable, Software-Based Communications Solution for Hospitality
The IP communications solution for hotels offers feature-rich hospitality functionality with an affordable price tag.
Speech Technology News Features
Quicktate Launches TweetCall for Twitter
The new service allows Twitter users to post tweets via voice over the phone.
AT&T Offers Collect Calls to Wireless Customers
The new service will allow users to make collect calls to mobile phones.
Analyze This, with TelStrat
TelStrat launches a speech analytics component for its call center solution.
CA Taps Verizon Business for Global Unified Communications and Collaboration Platform
The solution is aimed at enabling the company to better serve its customers worldwide.
Comverse Trying to Bring Visual Voicemail to BlackBerrys
The company's latest visual voicemail solution could deliver messages to the smartphone's inbox complete with vital information about the voicemail and caller.
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