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Smart Customer Service
January 13, 2010
With Hard Work Comes Prosperity
In 2009, speech made the best of a bad economy.
Promising Solutions for the New Year
Speech Technology Digest
Find Your Voice, Find Your Destination with Garmin Voice Studio
New application lets users record their own voices for use on their GPS navigation units.
PhoneTag Live Transcription for Conference Calls Available Now
Ditech's PhoneTag Live service turns any phone call into actionable and searchable data.
Alpine Electronics Integrates Loquendo TTS
The INA-W900 all-in-one audio/video/navigation unit puts digital source controls at drivers' fingertips.
VoxOx Launches Personal Assistant Version 2
New application helps users manage their inbound voice communications.
Dial2Do Integrates Voice Activated Messaging with Drive’N’Talk
The solution offers drivers an easy way to send and listen to email and text messages using only their voices.
Fully Speech-Powered TXT and Email Messaging Offered in iSpeech’s DriveSafe.ly 2.0
iSpeech announces two-way texting and emailing via voice on next-generation DriveSafe.ly 2.0 mobile app for smartphones.
Nuance Dragon Dictation and Dragon Search Now Available for iPod Touch
iPod Touch users can now take advantage of Nuance's Dragon Mobile Apps; Dragon Dictation now features automatic end-of-speech detection.
Aldata Teams with IBM and Motorola for Next-Generation Voice-Directed Warehousing Technology
Multimodal devices can achieve 80 percent reduction in error rates and 30 percent productivity improvement and provide a single solution from warehouse to shelf.
Speech Technology News Features
Nuance and Ford Reveal Natural Language Capabilites for Next-Generation of SYNC
Nuance and Ford make it even easier to talk to your car with advancements in speech found in MyFord Touch SYNC.
Adeptra Survey Reveals Banks and Card Issuers Are Investing in Technology to Battle Fraud
Banks and card issuers recognize a need to improve fraud reporting and prefer to use direct methods to contact customers.
Google Showcases New Voice-Enabled Smartphone
The company calls its new NexusOne mobile device a "superphone."
Nuance Acquires SpinVox
The company accelerates expansion of its voice-to-text business.
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