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Smart Customer Service
June 23, 2010
Delivering the Intangibles
A call recording and monitoring solution brings out the best in agents and managers.
Speech Technology Digest
Plum Voice Releases QuickFuse, a Cloud-Based Platform to Create Voice Applications
QuickFuse eliminates the need for coding, creating a truly accessible voice application solution.
Philips Signs Partnership with Voice Systems Inc.
New partnership brings workflow management to dictation systems.
KidsHealth Teams Up With VoiceCorp to Improve Usability of Online Health Information
New audio feature enables Web site to reach more people.
BigHand Releases Analytics Tool to Track Dictations
Analytics tool offers audit trail, historical analysis, drill down, and custom report design.
New Firmware Available for Plextalk Devices
Shinano Kenshi releases new Pocket firmware upgrade, version 4.
Tom Tom Adds Dora the Explorer and Sponge Bob Voices to Its GPS
Newest additions to TomTom's voice library from Nickelodeon make family adventures more enjoyable.
Speech Technology News Features
BBN Works to Improve Rapid Foreign Language Processing
The company hopes to achieve 90 percent accuracy or better
Nuance Will Now Provide Mobile Care for Android OS
Services can be accessed without calling a call center agent.
Capture Voicemail Information Even Working from Home
eVoice app for Android enables call forwarding as well as speech-to-text transcription of voicemail.
Accessibility in Voice and Multimodal Applications
Multimodal interfaces can make or break the user experience.
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