June 23, 2010
Deployments
A call recording and monitoring solution brings out the best in agents and managers.
Industry News
QuickFuse eliminates the need for coding, creating a truly accessible voice application solution.
New partnership brings workflow management to dictation systems.
New audio feature enables Web site to reach more people.
Analytics tool offers audit trail, historical analysis, drill down, and custom report design.
Shinano Kenshi releases new Pocket firmware upgrade, version 4.
Newest additions to TomTom's voice library from Nickelodeon make family adventures more enjoyable.
News Feature
The company hopes to achieve 90 percent accuracy or better
Services can be accessed without calling a call center agent.
eVoice app for Android enables call forwarding as well as speech-to-text transcription of voicemail.
Standards
Multimodal interfaces can make or break the user experience.