August 08, 2006
Industry News
General Voice was granted patent Number 704719 from the US Patent and Trademark office.
ATLANTA — Message Technologies, Inc. (MTI) released its "Top Five Ways to Keep Your Company Name Off Paul English's IVR Cheat Sheet."
NEW YORK — Intervoice, Inc. released a new field service automation practice based on speech technology from Intervoice Global Services.
WESTBOROUGH, Mass. — Envox Worldwide released Envox CT Connect Gateway for Cisco CallManager, an extension to the Envox CT Connect product line.
NEW YORK - Angel.com selected the Newfound Communications, Inc. IP Call Recorder product for the Angel.com's Call Analyzer feature.
MILTON KEYNES, U.K. - Aculab plans to release the Prosody X CompactPCI (cPCI) card to general availability, following recent evaluation trials.
pulse and Solvware entered into a partnership to provide speech-enabled solutions for accessing Microsoft Office Outlook 2000 and up based on the Microsoft Speech Server 2004 R2 platform. >
Inference Communications will partner with US hosting provider, DemandVoice to offer their tools to the US and global markets.>
Parlance selected Paraxip Technologies as its supplier of media gateway software for its ConnectorVi architecture.
ATLANTA - GM Voices, Inc. unveiled "Voice Branding in America" written and read by CEO Marcus Graham, in MP3 format and on CDROM.
TURIN, Italy - Loquendo released Loquendo TTS in four packages: Loquendo TTS Multimedia, Loquendo TTS Multimedia Compact, Loquendo TTS Telephony and Loquendo TTS Embedded.>
NEW YORK - Empirix launched a managed testing service that evaluates the performance of speech applications used by contact centers.
Attendees are invited to meet SVOX CEO Volker Jantzen after his talk "Success Stories in the Automotive Market" at SpeechTEK 2006 Conference Session - Consumer Electronics & MM: In-Car Computing in New York City on August 8, 2006 at 2:00 p.m.>
MILTON KEYNES, U.K. - Aculab released software version 2.1 for Prosody S, its host media processing software. Aculab will be exhibiting on booth 409 at SpeechTEK 2006.>
News Feature
Genesys Telecommunications Laboratories predicts that new voice portals will exceed new IVR ports for the first time in 2006.
Customer frustrations with automated phone systems abound, but easy-to-use systems that provide customers with the option to speak with live reps can help build loyalty and enhance the brand.>
Q & A
Speech Technology Magazine sat down with Laurent Philonenko, vice president and general manager of Cisco's customer contact business unit, to discuss the company's acquisition of Audium and its newly combined offerings.
Speech Technology Magazine sat down with Amit Desai to discuss the benefits of hosted services and how that fits into Voxify's offerings.