Angel.com Selects Newfound to Power Ad-hoc Call Recording for the Angel Call Analyzer
- Angel.com selected the Newfound Communications, Inc. IP Call Recorder product for the Angel.com's Call Analyzer feature.
Angel.com's Call Analyzer provides integrated call recording, capturing caller interactions with IVR phone applications or live agent sessions. With its recording and reporting features, Angel.com customers can record and listen to a call, specific portions of a call, browse, search and archive recordings.
The Newfound IP Call Recorder 1.0 records any phone call in a carrier, enterprise or contact center telephony environment. Supporting multi tenant architecture, the IP Call Recorder provides ad-hoc (partial call) recording without requiring dedicated telephony ports. Through VoiceXML and Web standards, the IP Call Recorder enables developers to capture and display each recording accompanied by call related data such as caller ID, destination number, account number, DTMF or speech recognition inputs, call errors, hold times or transfer number. The Newfound IP Call Recorder is a software-based solution working on Intel-based Windows servers in both legacy PSTN and VoIP (SIP) telephony environments.