Intervoice and Datria Deliver New Automated Field Service Operations Solution
NEW YORK Intervoice, Inc. (NASDAQ: INTV) released a new field service automation practice based on speech technology from Intervoice Global Services. This new field service automation practice uses configurable packages from its partner, Datria. Service automation offers organizations with field service technicians, such as communication providers, utilities, manufacturing and service-oriented companies. The application is a solution practice that combines Datria's field service and asset management with Intervoice platforms, professional services and multi-modal functionality.
The new service automation practice provides a solution to connecting mobile workers to the systems that support them. Using this new application, field technicians call in and answer questions from a "virtual dispatcher" - a computer - to record activities and expenses, reorder parts and open or close work orders. The solution then converts the spoken words from the technician into data and feeds the information to enterprise software systems, leveraging existing Web services infrastructure.