May 22, 2007
Industry News
COLUMBUS, Ohio -- CallCopy will incorporate SER Solutions' patented speech analytics technology into its product suite to deliver a more comprehensive quality monitoring solution that will help contact centers realize improved business performance.
Seasoned executive will manage the company's strategic alliances and drive sales.
WESTBOROUGH, Mass. -- Envox Worldwide established a strategic partnership with Carousel Industries, a communication systems integrator and reseller, to develop and deploy a wide range of voice solutions based on the entire Envox Worldwide product portfolio
WOBURN, Mass. - The latest version of VoiceSignal's VSpeak embedded text-to-speech solution is now available in English, French, German, Italian, and Spanish.
Dialogic has expanded its support for Microsoft unified communications solutions with new gateway product lines and capabilities to support Microsoft Office Communications Server 2007
PITTSBURGH -- Vocollect recently unveiled VoiceLink 3.0, a voice software application that combines open source technology; and the Vocollect Voice Integration Platform, with voice applications to deliver a complete offering that drives improvement for both distribution center (DC) and IT operations around the world.
Using the Consumer Decoder from Blast Cos., companies can tailor their outbound marketing messages to recipients through whichever means they prefer.
DENVER--Cadre Technologies' new Cadence Mobile Logistics (CML) is a Microsoft Windows-based mobile-user system that lets warehouse workers capture data through touch-screen, barcode scanner, camera, radio frequency identification (RFID), or voice technology on a single hand-held computer
DENVER-- VoIPReview.org Announces Top Firms Based on More Than 4,000 User Reviews.
SALT LAKE CITY-- Fonix Speech released FonixTalk 6.0, an updated version of its text-to-speech (TTS) technology.
WOBURN, Mass. - The latest version of VoiceSignal's VSpeak embedded text-to-speech solution is now available in English, French, German, Italian, and Spanish.
News Feature
Despite the ubiquitous message Your call may be monitored to ensure quality service, companies generally don't devote sufficient resources to monitor customer calls or to work with call center employees to improve performance.
Under a new five-year deal, Multitek will supply CellMax Systems' voice-based identification and verification technology to Central America's rapidly growing call center sector.
Stream Energy, a major electricity retailer in Texas' deregulated utilities market, adopted a three-year plan developed by Genesys Telecommunication Laboratories to upgrade its call center and customer-facing activities.