Speech Technology Magazine

May 22, 2007


Speech Technology Digest

CallCopy and SER Solutions Sign Partnership Agreement

COLUMBUS, Ohio -- CallCopy will incorporate SER Solutions' patented speech analytics technology into its product suite to deliver a more comprehensive quality monitoring solution that will help contact centers realize improved business performance.

Michael Hill Joins VoiceVerified as VP of Strategic Sales

Seasoned executive will manage the company's strategic alliances and drive sales.

Envox, Carousel Partner on Contact Center Solutions

WESTBOROUGH, Mass. -- Envox Worldwide established a strategic partnership with Carousel Industries, a communication systems integrator and reseller, to develop and deploy a wide range of voice solutions based on the entire Envox Worldwide product portfolio

VoiceSignal Releases Next Generation of VSpeak

WOBURN, Mass. - The latest version of VoiceSignal's VSpeak embedded text-to-speech solution is now available in English, French, German, Italian, and Spanish.

Dialogic to Build Microsoft UC Support

Dialogic has expanded its support for Microsoft unified communications solutions with new gateway product lines and capabilities to support Microsoft Office Communications Server 2007

Vocollect Unveils Next-Generation Logistics Voice Application

PITTSBURGH -- Vocollect recently unveiled VoiceLink 3.0, a voice software application that combines open source technology; and the Vocollect Voice Integration Platform, with voice applications to deliver a complete offering that drives improvement for both distribution center (DC) and IT operations around the world.

Blast Introduces Consumer Decoder

Using the Consumer Decoder from Blast Cos., companies can tailor their outbound marketing messages to recipients through whichever means they prefer.

Cadre Technologies' New Mobile Logistics Feature

DENVER--Cadre Technologies' new Cadence Mobile Logistics (CML) is a Microsoft Windows-based mobile-user system that lets warehouse workers capture data through touch-screen, barcode scanner, camera, radio frequency identification (RFID), or voice technology on a single hand-held computer

Top-Rated VoIP Providers Revealed

DENVER-- VoIPReview.org Announces Top Firms Based on More Than 4,000 User Reviews.

Fonix Announces FonixTalk TTS

SALT LAKE CITY-- Fonix Speech released FonixTalk 6.0, an updated version of its text-to-speech (TTS) technology.

VoiceSignal Releases Next Generation of VSpeak

WOBURN, Mass. - The latest version of VoiceSignal's VSpeak embedded text-to-speech solution is now available in English, French, German, Italian, and Spanish.

Speech Technology News Features

Companies Coming Up Short with Monitoring Call Quality

Despite the ubiquitous message Your call may be monitored to ensure quality service, companies generally don't devote sufficient resources to monitor customer calls or to work with call center employees to improve performance.

CellMax Voice Biometrics to Enhance Security at Panamanian Call Center Provider

Under a new five-year deal, Multitek will supply CellMax Systems' voice-based identification and verification technology to Central America's rapidly growing call center sector.

Stream Energy to Implement Genesys Solutions

Stream Energy, a major electricity retailer in Texas' deregulated utilities market, adopted a three-year plan developed by Genesys Telecommunication Laboratories to upgrade its call center and customer-facing activities.

 
[Newsletters] [Home]