Speech Technology Magazine

Category: Customer Interaction Technologies

NICE Launches Nexidia Analytics

Nexidia Analytics offers interaction analytics via omnichannel "listening" to know what customers and prospects are saying and then analyze those conversations to tailor experiences to their stated needs. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 10 Jan 2017

Greenwave Systems Introduces AXON Platform for Conversational IoT

Greenwave's AXON Platform for Conversational IoT is powered by voice technologies from Nuance.
Speech Technology Digest, Posted 05 Jan 2017

STC Partners with Falcon

The partnership will bring biometrics to the Middle East.
Speech Technology Digest, Posted 03 Jan 2017

Nuance Launches Nina ID 2.0

Nina ID 2.0 brings multifactor voice and face recognition biometrics security to Nuance's virtual assistant for customer service. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 14 Dec 2016

Mitel Certifies Parlance Operator Assistant

Parlance's speech-driven call handling solution is certified for interoperability with Mitel MiVoice Business. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 08 Dec 2016

Avaya Releases IP Office Contact Center 10

Avaya today introduced IP Office Contact Center 10, the latest version of its contact center platform specifically geared toward midsized businesses but with the same advanced tools as its enterprise-level product. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 05 Dec 2016

Expedia Launches An Amazon Alexa Voice Skill

Travelers can now ask Alexa to explore their itineraries and receive details on upcoming trips.
Speech Technology Digest, Posted 02 Dec 2016

MindMeld Launches Deep-Domain Conversational AI

MindMeld's Conversational AI platform simplifies onboarding and integration to other applications, like Siri and Cortana.
Speech Technology News Features, Posted 18 Nov 2016

Interactions Launches Voice Biometrics Offering

Interactions has extended its Intelligent Virtual Assistant with a voice biometrics offering based on its Curo Speech and Language Platform.
Speech Technology News Features, Posted 17 Nov 2016

NICE Launches Uptivity WFO for SMBs

The NICE Uptivity offering is geared specifically for the SMB market, providing an integrated suite of next-generation WFO solutions with critical contact center functions.
Speech Technology Digest, Posted 16 Nov 2016

Five9 and Verint Announce Global Partnership

The partnership expands the availability of contact center and workforce optimization solutions to organizations of all sizes. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 15 Nov 2016

CDK Partners with Snap Recording for UC Solution

Professional voice recordings and system messaging management is now available to dealerships using CDK's Voice Connect.
Speech Technology Digest, Posted 11 Nov 2016

Enghouse Acquires Presence Technologies

Spanish company expands Enghouse's contact center presence into new markets. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 09 Nov 2016

Sundown Launches Artificial Intelligence App Chloe for Magento

Sundown AI enhances the mobile users' experience through a new voice-powered app integration with Magento.
Speech Technology Digest, Posted 08 Nov 2016

Dallas311 Adds Natural Language IVR from Nuance

Nuance's conversational IVR phone system, Easy Speak, fields questions deliverded via natural language inputs.
Speech Technology Digest, Posted 04 Nov 2016

CallMiner Launches Customer Engagement Analytics App Exchange

Eureka Xchange drives extensibility to the Eureka speech analytics platform.
Speech Technology Digest, Posted 04 Nov 2016

Verbio Voice Biometrics Rated Avaya-Compliant

Verbio's voice biometrics application is compatible with key Avaya customer engagement and engagement environment solutions.
Speech Technology Digest, Posted 04 Nov 2016

KnuVerse Unveils Speech Verification Platform

KnuVerse extends its portfolio with KnuFactor voice recognition and authentication products.
Speech Technology News Features, Posted 01 Nov 2016

IBM Launches Watson Virtual Agent

Watson Virtual Agent allows businesses to build and deploy conversational agents. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 27 Oct 2016

Samsung SDS Chooses Sensory as Biometric Partner

Samsung's mobile banking and enterprise solutionswill use Sensory's TrulySecure for face and voice authentication
Speech Technology Digest, Posted 27 Sep 2016

DialogTech Launches Conversation Insight 2.0, Powered by Nuance Transcription Engine

DialogTech's newest version of Conversation Insight offers increased speed and accuracy.
Speech Technology News Features, Posted 21 Sep 2016

Biometric Software Startup Hoyos Labs Relaunches as Veridium

Veridium aims to reduce enterprise data breaches and fraud through the VeridiumID biometric authentication solution.
Speech Technology Digest, Posted 19 Sep 2016

Phonexa Launches Call Logic Platform

Phonexa Call Logic is a complete cloud-based system for managing and tracking customer communications. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 14 Sep 2016

Verint Partners with TeleTech on WFO and Analytics

TeleTech Technology and Verint have forged a strategic partnership offering workforce optimization and analytics to the TeleTech's contact center customers. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 13 Sep 2016

CallMiner and Five9 Partner on Speech Analytics

CallMiner and Five9 partner to deliver faster speed-to-value for customer engagement analytics clients.
Speech Technology Digest, Posted 12 Sep 2016

Liberty Mutual Adds An Alexa Voice-Enabled Service

Liberty Mutual Insurance adds voice services through Amazon's Alexa service on Amazon devices.
Speech Technology Digest, Posted 12 Sep 2016

[24]7 and Amdocs Partner

[24]7 is partnering with Amdocs to deliver intelligent, personalized customer support across all service channels, for the telecommunications industry. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 09 Sep 2016

Interactions Partners with Genesys

Genesys will offer Interactions' Curo Speech technology as part of its Genesys Voice Platform.
Speech Technology Digest, Posted 18 Aug 2016

ComputerTalk's ice Certified for Skype

ice Contact Center is certified for use with Microsoft's Skype for Business Server 2015. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 16 Aug 2016

Interactions Raises $56 Million in VC Funding

The investment will fuel Interactions' development of core artificial intelligence and natural language technologies for customer care. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 12 Aug 2016

Genesys Sees Significant Investment

Genesys announces an investment from Hellman & Friedman at $3.8 billion valuation.
Speech Technology Digest, Posted 26 Jul 2016

Natural Language Processing Market to Double by 2021

Research firm MarketsandMarkets Expects the natural language processing market to reach $16 billion in five years.
Speech Technology Digest, Posted 20 Jul 2016

TouchCommerce Partners with Nuance for TouchAssist

TouchAssist blends TouchCommerce's chat and virtual assistant technology with Nuance's Nina and natural language understanding technology.
Speech Technology News Features, Posted 20 Jul 2016

Voci Partners with TopBox

Voci and TopBox have teamed up to provide voice-based root cause analysis of contact center interactions.
Speech Technology Digest, Posted 15 Jul 2016

Cyara Releases Version 6.3

Cyara 6.3.0 makes the automated customer experience testing platform more robust, reliable, and scalable.
Speech Technology Digest, Posted 05 Jul 2016

Mitel Expands MiContact Center

Mitel's expanded MiContact Center service offering brings more capabilities for mobile customers.
Speech Technology Digest, Posted 05 Jul 2016

inContact Releases Customer Interaction Cloud 16.2

inContact's second major release of Customer Interaction Cloud for 2016, offers new capabilities across key components of its unified solution. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 01 Jul 2016

Radish Joins inContact inCloud Ecosystem Partner Program

The partnership will add Radish's ChoiceView visual IVR technology to inContact contact center deployments. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 01 Jul 2016

Interactive Northwest's AudioMenus Rated Avaya-Compliant

INI AudioMenus, an application that creates full-featured IVR menus and announcement,s is compatible with key Avaya customer engagement solutions. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 01 Jul 2016

NICE Partners with Speakerbus for Call Recording

NICE and Speakerbus announce a strategic technology partnership to ensure secure integration of recording and voice communication. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 01 Jul 2016

CallMiner Releases New Eureka Analytics Engine

The latest version of CallMiner Eureka offers improved speech recognition and reporting.
Speech Technology News Features, Posted 30 Jun 2016

Five9 Partners with Westcon-Comstor

The partnership will allow Five9's contact center solutions to be available to a wider breadth of customers.
Speech Technology Digest, Posted 28 Jun 2016

Convergys Partners with Telia Norge for Networked IVR

The Norwegian telecommunications company will offer Convergys' networked voice and video services in Northern Europe.
Speech Technology Digest, Posted 28 Jun 2016

ABI Expects Regular Voice Users to Reach 1 Billion by 2021

Voice technology use is expected to grow by 80 percent per year through 2021.
Speech Technology Digest, Posted 24 Jun 2016

Microsoft Acquires Wand Labs

Microsoft's purchase of Wand Labs will accelerate its efforts to build "Conversation as a Platform."
Speech Technology Digest, Posted 20 Jun 2016

New Standards for Virtual Assistants Sought

The World Wide Web Consortium has formed a new community group to deal with virtual assistants.
Speech Technology News Features, Posted 13 Jun 2016

Verint Completes Its Cloud Migration

All Verint Customer Engagement Optimization solutions are now available in cloud, on-premises, and hybrid deployment versions. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 07 Jun 2016

Numonix Recording Solutions Certified by Microsoft

Microsoft has certified Numonix's Recite recording solutions for use with Skype for Business.
Speech Technology Digest, Posted 07 Jun 2016

KnuEdge Launches with Voice Authentication Software

Startup KnuEdge has come out of stealth mode with a military-grade commercial voice authentication software called KnuVerse.
Speech Technology News Features, Posted 06 Jun 2016

Nimblevox Launches in Australia

Inbound and outbound IVR available with OfficeHQ's virtual receptionist solutions.
Speech Technology Digest, Posted 03 Jun 2016

Aspect Emerges from Debt Restructuring

Completion facilitates growth, product innovation, and ongoing pivot toward becoming a provider of cloud-based contact center, self-service, and workforce optimization solutions.
Speech Technology Digest, Posted 30 May 2016

InGenius Connector Enterprise 4.0 Is Rated Avaya-Compliant

InGenius' CTI application is compatible with key Avaya customer engagement solutions. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 30 May 2016

Five9 Partners with Altura

Altura and Five9 have announced a strategic partnership in enterprise virtual contact center.
Speech Technology Digest, Posted 27 May 2016

NICE Expands Partnership Program

The open-NICE Development Partner Program focuses on delivering greater innovation and richer set of capabilities to new and existing customers.
Speech Technology Digest, Posted 24 May 2016

Nuance Brings Nina to Mobile Messaging

Nina for Messaging adds a conversational customer service interface to SMS, enterprise mobile apps, and messaging platforms.
Speech Technology Digest, Posted 24 May 2016

Blueworx Certified for LumenVox Partner Platform Compatibility and Skills

LumenVox has certified the Blueworx Platform for functional compatibility with the LumenVox speech automation suite.
Speech Technology Digest, Posted 24 May 2016

Nuance Extends Dragon TV with Nuance Mix

TV manufacturers and cable providers can now leverage Nuance's natural language developer platform to extend conversational experiences to other smart home systems and devices.
Speech Technology Digest, Posted 16 May 2016

Aspect Previews Aspect Via

Aspect Via delivers native interaction management, workforce optimization, IVR, and digital self-service capabilities. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 11 May 2016

AVST Wins Texas Contract

State cooperative signs AVST as technology provider for education and government agencies
Speech Technology Digest, Posted 09 May 2016

IBM Brings Watson to South Korea

IBM will add Korean to Watson's conversational languages and develop programs for its introduction into South Korea.
Speech Technology Digest, Posted 09 May 2016

Numonix Releases Recite Mobile Call Recording

Numonix Recite Mobile Call Recording automatically records all incoming and outgoing mobile calls.
Speech Technology Digest, Posted 03 May 2016

LumenVox Names InfinityCTI a Certified Skills Partner

InfinityCTI uses LumenVox's speech recognition and text-to-speech technology in its IVR platform.
Speech Technology Digest, Posted 28 Apr 2016

CallMiner Partners with Ultracomms

The partnership brings CallMiner's Eureka interaction analytics solution to U.K. contact centers. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 26 Apr 2016

Radish Systems Partners with GM Voices

The partnership adds voices to ChoiceView visual IVR.
Speech Technology Digest, Posted 11 Apr 2016

Numonix Deepens Integration of Recite with Toshiba Telephone Solutions

Numonix has enhanced the integration of its Recite interaction recording solution with Toshiba's VIPedge, IPedge, and Strata CIX IP-business telephone systems. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 01 Apr 2016

GreenKey to Roll Out Voice Capture Tool for Symphony Users

GreenKey introduces the financial industry's first voice quote capture tool via Symphony.
Speech Technology Digest, Posted 24 Mar 2016

Xura and SpeechPro Pilot Biometric Authentication for Mobile Apps

Unique technology combines voice and facial recognition with passcodes.
Speech Technology Digest, Posted 22 Mar 2016

Api.ai Partners with Slack to Add Natural Language Understanding to Chatbots

Api.ai for Slack lets developers create conversational chat bots that can understand user intent.
Speech Technology News Features, Posted 21 Mar 2016

Uniphore Plans for Global Expansion

Indian speech technology company Uniphore plans to expand across the United States, Europe, and Southeast Asia.
Speech Technology Digest, Posted 18 Mar 2016

TalkTalk Rolls Out Nuance Voice Biometrics Across the U.K.

TalkTalk becomes the first telecom provider in the United Kingdom to embrace voice biometrics from Nuance.
Speech Technology Digest, Posted 18 Mar 2016

AVST Offers CX-E in the Cloud

A new subscription-based cloud delivery model maintains all of CX-E's premises-based features.
Speech Technology Digest, Posted 14 Mar 2016

IBM and Hilton Field Test a Robot Concierge

Connie is Hilton's robot concierge that incorporates IBM's Watson cognitive computing and speech APIs to help hotel guests.
Speech Technology News Features, Posted 14 Mar 2016

Numonix Introduces Hybrid Cloud-Based Interaction Recording for Skype for Business in Microsoft Office 365

RECITE for Skype for Business in Office 365 records voice, video, Web chat, and desktop screens from the cloud.
Speech Technology Digest, Posted 07 Mar 2016

VoiceBase Integrated with VBrick Rev Enterprise Video Platform

VoiceBase will power transcriptioning and search capabilities for VBrick Rev.
Speech Technology Digest, Posted 07 Mar 2016

Pindrop Launches IVR Anti-Fraud Solution

IVR Anti-Fraud monitors IVR transactions to identify risky or suspicious caller activity.
Speech Technology News Features, Posted 01 Mar 2016

Technavio Sees Great Potential in Voice-Control Apps

Mobile banking, connected car apps, and virtual assistants in mobile devices are expected to be the biggest market drivers.
Speech Technology News Features, Posted 25 Feb 2016

Tractica Expects NLP Market to Hit $2.1 Billion by 2024

25 percent compounded annual growth expected as the technology expands into new industries.
Speech Technology Digest, Posted 23 Feb 2016

Wilmac to Resell VPI Recording, Analytics, and WFO Products

Wilmac has signed a reseller agreement covering VPI's contact center recording, business intelligence, and workforce optimization solutions.
Speech Technology Digest, Posted 16 Feb 2016

Swiss Government Agency Deploys Acapela Voices

The Swiss Federal Department of Foreign Affairs (FDFA) has recently deployed a new IVR with Acapela voices.
Speech Technology Digest, Posted 16 Feb 2016

Australian Pacific Touring Implements Noble WFM

Australian travel agency selects Noble Systems' ShiftTrack workforce management solution.
Speech Technology Digest, Posted 16 Feb 2016

Convergys Releases Intelligent Voice Portal 9.0

In the Convergys IVP 9.0 release, IVR Anywhere brings visual mode to mobile users.
Speech Technology Digest, Posted 09 Feb 2016

Avaya Launches Hybrid Midmarket Cloud Solutions

Avaya today launched Avaya Midmarket Cloud, a pair of multichannel unified communications and contact center hybrid cloud solutions targeted for the midmarket. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 08 Feb 2016

NICE Introduces Total Voice of the Customer

NICE's latest VOC solution maps emotional expression to observed behaviors. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 08 Feb 2016

Interactions Upgrades Its Speech Offerings

The company is launching a new speech platform and virtual assistant technology.
Speech Technology News Features, Posted 04 Feb 2016

CSI Integrates Its Virtual Observer with Clarity Connect

The integration between CSI and Clarity Connect brings complete speech analytics and workforce optimization capabilities for contact centers using Skype for Business. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 02 Feb 2016

Intelligent Virtual Assistant Market to Reach $3.6 Billion by 2020

Allied Market Research foresees better than 35 percent growth per year for intelligent virtual assistants.
Speech Technology Digest, Posted 28 Jan 2016

Australian Tax Office Rolls Out Nuance Voice Biometrics

ATO becomes the first organization to offer multichannel voice biometrics authentication.
Speech Technology Digest, Posted 21 Jan 2016

VoiceBase Launches Predictive Analytics for Spoken Interactions

Automatic call scoring is based on machine learning and predictive analytics technologies.
Speech Technology Digest, Posted 19 Jan 2016

Avaya Helped NORAD Answer Children's Calls About Santa

For the 60th straight year, Avaya powered NORAD's hotline for tracking Santa.
Speech Technology Digest, Posted 29 Dec 2015

Aspect Partners with Tripudio Telecom

Tripudio integrates Aspect's Zipwire cloud contact center service to its core network platform.
Speech Technology Digest, Posted 29 Dec 2015

NoHold Increases Supported Languages to 13

The NoHold Virtual Assistant can provide localized support within days.
Speech Technology Digest, Posted 28 Dec 2015

Globitel's SpeechLog 7 Certified by Avaya

Globitel's SpeechLog 7 call recording and quality management solution is certified for use with Avaya's Aura Communication Manager and Aura Contact Center solutions.
Speech Technology Digest, Posted 28 Dec 2015

STC’s VoiceNavigator 8 Gains Avaya-Compliant Status

VoiceNavigator 8 is certified compatible with Avaya Aura Experience Portal 7.0.1.
Speech Technology Digest, Posted 23 Dec 2015

Genesys Acquires SpeechStorm

The provider of self-service solutions adds market-ready mobile, We,b and IVR self-service applications to the Genesys Customer Experience Platform. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 22 Dec 2015

Nice Updates the NICE Engage Platform

NICE Engage brings more multichannel capabilities and management tools to contact centers.
Speech Technology Digest, Posted 21 Dec 2015

NICE Integrates VoIP Recording with AudioCodes SBCs

The NICE and AudioCodes partnership promotes SIPREC as a standard protocol and ensures reliable, flexible and scalable recording of VoIP calls.
Speech Technology Digest, Posted 16 Dec 2015

Marchex Adds Major Security Enhancement for Call Recordings

Marchex, a mobile advertising analytics company, today launched a major security enhancement to Marchex Call Analytics that enables companies to automatically redact credit card numbers from recorded phone calls in real time. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 15 Dec 2015

TCN to Merge with Global Connect

The merger brings together two cloud contact center solutions providers. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 14 Dec 2015

Nuance Partners with TouchCommerce for Customer Engagement Solution

Joint solutions will blend live operator-assisted and artificial intelligence-driven conversations.
Speech Technology Digest, Posted 10 Dec 2015

Promero Taps Enghouse Interactive Contact Center

Promero plans to leverage Enghouse Interactive's Contact Center: Service Provider (CCSP) 7.2 software for its Promero Call Center Omni Channel solution. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 10 Dec 2015

MindMeld Launches MindMeld 2.0

New platform enables companies to build artificial intelligence-powered voice assistants.
Speech Technology Digest, Posted 10 Dec 2015

PinPoint Research Releases Speech-to-Text Transcription

Real-time speech-to-text transcripts capture the voice of the customer for deeper analytics.
Speech Technology Digest, Posted 08 Dec 2015

Cognitive Code Launches SILVIA Intelligent Agent

Cognitive Code's SILVIA platform stores information natively on devices for added data security.
Speech Technology Digest, Posted 08 Dec 2015

NTT Communications to Offer AI-Supported Cognitive Agent

NTT Communications is working with IPSoft to develop intelligent agents with machine learning, natural language, and AI capabilities.
Speech Technology Digest, Posted 08 Dec 2015

Aladom Uses CreaWave to Smooth Customer Interactions

The French company has improved operator efficiency by 25 percent in the first year of using Acapela's CreaWave solution.
Speech Technology Digest, Posted 08 Dec 2015

MyWave Brings Its Personal Assistant to Europe

The MyWave digital assistant lets consumers communicate with brands while controlling their personal data.
Speech Technology Digest, Posted 07 Dec 2015

Artificial Solutions Releases Elbot for iOS and Android

Artificial Solutions's sassy chatbot goes mobile.
Speech Technology Digest, Posted 30 Nov 2015

Next IT Launches Engagement APIs

Engagement APIs extend Next IT's Alme digital assistant to any device or endpoint.
Speech Technology Digest, Posted 20 Nov 2015

Sensory Releases TrulySecure 2.0

TrulySecure 2.0 features deep learning to improve the user experience and accuracy of the combined voice and facial recognition biometrics solution.
Speech Technology Digest, Posted 20 Nov 2015

NICE Recording and Archiving Get's EMC's OK

NICE Engage Interaction Recording platform is certified with EMC's Elastic Cloud Storage solution.
Speech Technology Digest, Posted 19 Nov 2015

Cloud-Based Contact Center Market to Triple in Five Years

The global market for cloud-based contact centers is expected to surge from its current level of $4.68 billion to $14.71 billion by 2020, according to MarketsandMarkets research. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 16 Nov 2015

Plum Voice Earns HIPAA Compliance

Healthcare organizations can now leverage Plum's communications technology through its Plum Development Environment for Voice (DEV).
Speech Technology Digest, Posted 13 Nov 2015

HP Unveils Qfiniti Managed Services

HP's Qfiniti workforce optimization, recording, and speech analytics offering is now available on demand. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 11 Nov 2015

Enghouse Interactive Updates Its Customer Interaction Portfolio

Contact Center: Enterprise, Communications Center, Contact Center: Service Provider, Communications Portal, and Quality Management Suite all get upgrades. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 10 Nov 2015

Creative Virtual Adds Its Virtual Assistants to Genesys' AppFoundry

The Smart Help solutions improve customer engagement through natural language dialogues.
Speech Technology Digest, Posted 10 Nov 2015

Genesys Launches AppFoundry, a Customer Service App Marketplace

AppFoundry will be the only enterprise marketplace "focused 100 percent on service solutions." (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 05 Nov 2015

West Acquires ClientTell and Magnetic North

Combined, the acquisitions total nearly $80 million in technology investments by West.
Speech Technology Digest, Posted 03 Nov 2015

Engage, Macaw Speech Join IBM Watson Ecosystem

The two call center speech application providers are developing products thatleverage Watson's cognitive computing.
Speech Technology Digest, Posted 27 Oct 2015

Xura Adds a Financial Services Suite to Its Enterprise Platform

Click-to-video, voice, and instant chat are some of the features added to the Enterprise Suite for financial services.
Speech Technology Digest, Posted 27 Oct 2015

VoiceVault Launches Identity Manager

VoiceVault Identity Manager is a biometric solution for password resets.
Speech Technology Digest, Posted 27 Oct 2015

Enacomm and VoiceVault Provide Voice e-Signature Solution

Voice biometric identity verification allows organizations to eliminate ink-based signatures for authentication.
Speech Technology News Features, Posted 26 Oct 2015

Nok Nok Updates S3 Biometrics Suite

New version of the S3 Authentication Suite enhances FIDO-based support for the latest biometric applications.
Speech Technology Digest, Posted 26 Oct 2015

USAA Reaches 1 Million Enrollments with Biometrics

USAA's mobile biometricssolution authenticates users with voice and face recognition.
Speech Technology Digest, Posted 19 Oct 2015

finUNO Unveils Multimodal Intelligent Financial Assistant Fin1

Fin1 will allow consumers to engage with brokerages, wealth managers, and financial advisors. (Featured on DestinationCRM.com.)
Speech Technology Digest, Posted 14 Oct 2015

MiaRec Launches Call Recording and Contact Center Performance Management

MiaRec's solution for contact center performance management features advanced call recording , agent evaluation, and performance reporting.
Speech Technology Digest, Posted 06 Oct 2015

Pronexus Launches VBVoice 10 with VisualConnect

One call flow now creates both traditional IVR audio interactions and smartphone touchscreen interactions.
Speech Technology Digest, Posted 06 Oct 2015

inContact Upgrades Cloud Customer Interaction Platform and Powers New RingCentral Contact Centre

The fall 2015 release of inContact's Cloud Customer Interaction Platform includes greater integrations and multichannel capabilities. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 30 Sep 2015

Voci Releases Latest Version of V-Spark Voice Analytics

Voci's V-Spark Voice Analytics 2.0 enables users to transcribe and analyze voice data with custom-made scorecards.
Speech Technology Digest, Posted 30 Sep 2015

W3C's Voice Browser Working Group to Disband

The World Wide Web Consortium's subgroup created the VoiceXML standard, but sees interest shifting away from IVRs to smartphone apps.
Speech Technology News Features, Posted 29 Sep 2015

Artificial Solutions Releases Teneo 4

Teneo 4 provides a single platform for the development of artificial intelligence and natural language apps.
Speech Technology Digest, Posted 29 Sep 2015

CenturyLink Launches Business Communicator

Business Communicator enables mobile access to unified communications tools.
Speech Technology Digest, Posted 22 Sep 2015

Logicalis US Launches Hosted Collaboration Solution

The managed services provider offers unified communications-as-a-service.
Speech Technology Digest, Posted 22 Sep 2015

Broadvoice Launches Hosted Call Recording Solution

With Hosted Call Recording, companies can record and store call audio files in the cloud.
Speech Technology Digest, Posted 17 Sep 2015

Speech Industry Sees a Flurry of Patent Activity

More than 21,000 patents have been granted in the United States since 2000, a report from iRunway finds.
Speech Technology News Features, Posted 14 Sep 2015

North Side Releases VerbalAccess for Banks

VerbalAccess allows banking customers to access services with voice or text messaging.
Speech Technology Digest, Posted 14 Sep 2015

NICE to Provide Call Recording to Philly PD for Pope's Visit

NICE Systems has donated additional equipment to handle the expected increase in call volume.
Speech Technology Digest, Posted 09 Sep 2015

User Interface Innovations Will Transform Human-Machine Interactions, Frost & Sullivan Finds

Key enabling technologies will include gesture recognition, image recognition, and natural language processing.
Speech Technology Digest, Posted 08 Sep 2015

Intelligent Virtual Assistant Market to See 32% CAGR Through 2022

Transparency Market Research expects the global intelligent virtual assistant market to reach $5.1 billion by 2022.
Speech Technology Digest, Posted 08 Sep 2015

Manulife Adds Natural Language and Voice Biometrics

The Canadian financial services firm has added Nuance's voice security technology to its call center.
Speech Technology Digest, Posted 01 Sep 2015

PCCW Teleservices to Deploy Verint Speech Analytics

The Asian business process outsourcing company will deploy Verint speech analytics in Greater China.
Speech Technology Digest, Posted 28 Aug 2015

Jamaica’s National Water Commission Selects Vocantas' Utilities OnCall

The Vocantas IVR solution will handle the utility's inbound and outbound customer communications.
Speech Technology Digest, Posted 24 Aug 2015

CallTrackingMetrics Launches Transcription and Analysis

The new offerings are part of CallTrackingMetrics' phone systems.
Speech Technology Digest, Posted 23 Aug 2015

Sensory's TrulySecure Face and Voice Biometrics Technology Is Certified by FIDO

TrulySecure biometric authentication from Sensory has been fully tested and certified for compliance with the FIDO Universal Authentication Framework Specifications.
Speech Technology Digest, Posted 21 Aug 2015

Cyara Launches Crawler IVR Mapping Software

Cloud-based Cyara Crawler offers contact center IVR discovery and documentation.
Speech Technology Digest, Posted 18 Aug 2015

Nuance Enhances Conversational Multichannel Customer Self-Service

Nuance has extended its natural language understanding technology and conversational artificial intelligence solutions across more channels.
Speech Technology Digest, Posted 17 Aug 2015

Interactions Launches New Technology Labs

The new facilities will be dedicated to advancing speech and natural language understanding solutions.
Speech Technology Digest, Posted 14 Aug 2015

Shell Uses Artificial Solutions' Virtual Assistants

Artificial Solutions' Teneo platform helps meet the demand for fast self-service customer support.
Speech Technology Digest, Posted 11 Aug 2015

Nexidia Partners with Cicero

New solutions support Interaction Analytics and PCI compliance.
Speech Technology Digest, Posted 10 Aug 2015

NICE to Provide NYC with Call Recording

NICE will outfit a new New York 9-1-1 facility with call recording and incident management.
Speech Technology Digest, Posted 05 Aug 2015

Telstra and Genesys Partner

The partnership has resulted in Telstra Cloud Contact Centre-Genesys.
Speech Technology Digest, Posted 04 Aug 2015

Birch Enhances Hosted IP PBX Offering with Advanced Call Monitoring and Recording

Birch grows its TotalCloud PBX feature list to mirror customer demands.
Speech Technology Digest, Posted 04 Aug 2015

Good Technology Helps Organizations Secure Data, Voice, and Texts on Mobile Devices

New enhancements build on security capabilities in Good Work.
Speech Technology Digest, Posted 04 Aug 2015

Wells Fargo to Pilot SpeechPro’s Face and Voice Biometrics

The banking firm is rolling out SpeechPro's VoiceKey OnePass technology to its mobile business customers.
Speech Technology News Features, Posted 29 Jul 2015

Pronexus to Add Voice and Data Call Flow Development in VBVoice

VBVoice with VisualConnect will support simultaneous dual-channel IVR development to create voice- and data-enabled applications. (Featured on DestinationCRM.com.)
Speech Technology Digest, Posted 29 Jul 2015

Plum Voice Releases Plum Insight VoC Platform

Plum Insight ties customer feedback to specific agent interactions for targeted, actionable reports and holistic views across organizations.(Featured on DestinationCRM.com.)
Speech Technology Digest, Posted 28 Jul 2015

ING Netherlands Launches Voice Biometrics Payment System Powered by Nuance

ING is the first bank in the Netherlands to introduce voice-activated payments through its mobile banking app
Speech Technology Digest, Posted 28 Jul 2015

BBVA Compass Economists Are Bullish on Biometrics

Benefits from biometric authentication go beyond security, banking firm's researchers write in a new report.
Speech Technology Digest, Posted 27 Jul 2015

USAA and Nuance Create a Financial Virtual Assistant

The Savings Coach's virtual assistant and gaming features prove successful with first-time savers.
Speech Technology News Features, Posted 24 Jul 2015

Verint Releases Identity Authentication Solution

Solution leverages speech biometrics, speech analytics, and other technologies to separate customers from fraudsters.
Speech Technology News Features, Posted 14 Jul 2015

Foxtons to Implement CallMiner Eureka

Real estate agency will deploy real-time and post-call speech analytics.
Speech Technology Digest, Posted 14 Jul 2015

Virtual Digital Assistant Market to Quadruple in Five Years

Research firm Tractica expects the market for digital virtual assistants to grow from 821 million in 2014 to more than 3.3 billion by 2020.
Speech Technology Digest, Posted 13 Jul 2015

Ranstad Technologies to Deploy Aspect Contact Center Solutions

Ranstad will leverage Aspect's unified IP contact center solution.
Speech Technology Digest, Posted 07 Jul 2015

Hamilton Relay Goes to Washington

Hamilton Relay's telephonecaptioning and phone relay services for the deaf and will be available in Washington.
Speech Technology Digest, Posted 07 Jul 2015

Telemate.Net Software Expands its Unified Communications Analytics Capabilities

The solution provides insight into all unified communications components, including contact center deployments.
Speech Technology Digest, Posted 07 Jul 2015

Firstsource Partners with NICE Systems

Through a new partnership, Firstsource will implement NICE Interaction Analytics across several sites.
Speech Technology Digest, Posted 06 Jul 2015

MindMeld, Sense.ly Partner on Virtual Nurse App

Users can use voice to describe conditions and connect with the proper information or personnel for diagnosis and treatment.
Speech Technology News Features, Posted 30 Jun 2015

HigherGround Adds Speech Analytics and Mobile Recording to Capture911

CallMiner's technology underpins additions to the Capture911 call recording solution.
Speech Technology Digest, Posted 26 Jun 2015

Eastern Bank Taps Nuance Voice Biometrics

Eastern Bank can now authenticate callers by the sound of their voices.
Speech Technology Digest, Posted 18 Jun 2015

NICE Releases Complaints Management Suite

The NICE Complaints Management Suite blends, speech, text, and desktop analytics to identify and route customer complaints.
Speech Technology Digest, Posted 16 Jun 2015

[24]7 Launches Virtual Agent Technology

The virtual agent relies on technology gained during [24]7's acquisition of IntelliResponse.
Speech Technology Digest, Posted 15 Jun 2015

Call Center Recording Market Sees Tremendous Growth

The market is predicted to grow from $1.05 billion currently to $1.6 billion by 2020.
Speech Technology News Features, Posted 12 Jun 2015

Higher Ground Adds to Its Calibre Call Recording Solution

Speech analytics, mobile recording, and surveying tools round out the new offerings.
Speech Technology Digest, Posted 12 Jun 2015

SafeAuto to Implement One's ContactOne Solution

ContactOne sends automated voice and text reminders about payment due dates and other important information.
Speech Technology Digest, Posted 08 Jun 2015

Gas South Deploys USAN’s Omnichannel Customer Engagement Solution

The gas provider will install USAN's call center technologies.
Speech Technology Digest, Posted 03 Jun 2015

NICE Engage Is Validated for Federal Government Use

The recording and analytics solution receives FIPS validation.
Speech Technology Digest, Posted 02 Jun 2015

MindMeld and Fetch Create Voice- and AI-Powered Smartwatch App

MindMeld has partnered with Fetch to give smartwatch users their own AI-powered personal buying assistant.
Speech Technology Digest, Posted 19 May 2015

Ally Bank Introduces Ally Assist Customer Voice Interaction

Feature leverages digital technology for an enhanced customer experience.
Speech Technology Digest, Posted 18 May 2015

PLUMgrid Integrated with Interactive Intelligence CaaS Offering

Integration enables Interactive Intelligence customers to deploy CaaS solution faster
Speech Technology Digest, Posted 18 May 2015

VoiceBase Teams up with Genband to Offer Embedded Solutions with On-Demand Speech Analytics

Automatic transcription, keyword detection, and call scoring power a new breed of voice applications.
Speech Technology News Features, Posted 18 May 2015

SayPay Technologies Partners with VoiceVault to Deliver Voice Payments

The partnership between VoiceVault and SayPay will simplify bill payments, online checkout, and Web site sign-in using voice biometrics.
Speech Technology Digest, Posted 12 May 2015

Auraya Releases ArmorVox2015

New system fuses active and passive technologies as well as text-dependent and text-independent technologies in one voice biometrics software license.
Speech Technology Digest, Posted 24 Apr 2015

Convergys Analytics and Nexidia Announce Partnership

Convergys Analytics partners with Nexidia to expand speech analytics capabilities.
Speech Technology News Features, Posted 14 Apr 2015

Aizan Technologies Partners with CallMiner for Cloud-Based Speech Analytics

Aizan customers can now use CallMiner speech analytics through a hosted services offering.
Speech Technology Digest, Posted 02 Apr 2015

ITS Fiber Launches Hosted Call Center

ITS Fiber's new Hosted Call Center solutionincludes ACD, IVR, call recording, and other functionality.
Speech Technology Digest, Posted 31 Mar 2015

NICE Releases IVR Journey Analytics

IVR Journey Analytics presents a visual map of everything that happens within IVR interactions.
Speech Technology News Features, Posted 27 Mar 2015

OneTravel Launches Opal Voice-Integrated Flight Search

OneTravel Opal lets visitors to its Android app search for flights with a voice interface.
Speech Technology Digest, Posted 23 Mar 2015

NICE and BoomeRing Integrate Mobile Recording Solution for Regulatory Compliance

The integration enables mobile carriers to record customer interactions across multiple channels.
Speech Technology Digest, Posted 23 Mar 2015

U of Michigan Researchers Develop Open-Source Virtual Assistant

Sirius is free for developers to use to develop their own virtual assistant apps.
Speech Technology Digest, Posted 16 Mar 2015

CallFinder Partners with Lawson Concepts

The partnership with Lawson Concepts will deliver speech analytics solutions for improving the customer experience.
Speech Technology Digest, Posted 16 Mar 2015

NACR Names AudioCodes a Preferred Partner

Preferred Partner status give AudioCodes a greater marketing presence for its voice solutions.
Speech Technology Digest, Posted 10 Mar 2015

Microsoft Inks Deal with Telefonica to Bring Cortana to TVs

Movistar TV Go on Windows Phone integrates Cortana, Microsoft's natural speech personal assistant.
Speech Technology Digest, Posted 09 Mar 2015

Ytel Adds VoiceBase Speech Analytics to Its Cloud Contact Center Solution

On demand keyword spotting and auto-call scoring enable businesses of every size to detect trends and monitor agents
Speech Technology Digest, Posted 03 Mar 2015

Presence Enhances IVR, Adds Natural Language and Voice Biometrics

The IVR also supports the implementation of voice applications based on the standards VXML 2.1 and MRCP 2.0.
Speech Technology Digest, Posted 26 Feb 2015

Contact Solutions Launches Adaptive IVR

New offering can personalize every call based on caller behavior.
Speech Technology Digest, Posted 24 Feb 2015

Calabrio Deepens Avaya Integrations

New Avaya integrations include Avaya IP Office (PBX) and Avaya Aura Contact Center Select.
Speech Technology Digest, Posted 23 Feb 2015

LinguaSys Launches Natural Language User Interface Server

With LinguaSys' new NLUI Server, developers can create natural language conversational interfaces in more than 20 languages.
Speech Technology News Features, Posted 11 Feb 2015

Nexidia Releases Advanced Compliance Management Product

Audio search and analytics offering now supports the compliance review and workflow needs of financial services organizations.
Speech Technology Digest, Posted 03 Feb 2015

SpeechStorm Releases Kubrick Personalisation Platform

Kubrick release brings enhanced capability, smart new features, and extended support.
Speech Technology Digest, Posted 03 Feb 2015

Aspect to Offer SpeechPro's VoiceKey on Its Innovation Exchange

SpeechPro's VoiceKey voice biometric solution selected for Aspect's new software marketplace for customer engagement solutions.
Speech Technology News Features, Posted 29 Jan 2015

Bedard Law Group Deploys Nexidia's AudioFinder

Nexidia AudioFinder will help the law firm and collections agency ensure compliance.
Speech Technology Digest, Posted 27 Jan 2015

360 Mortgage Group Selects TeleVoice’s IVR System

TeleVoice's interactive voice response system offers 360 Mortgage customers easy loan access.
Speech Technology Digest, Posted 22 Jan 2015

Jibo Names New CEO, Raises $25 Million

Former Nuance executive Steve Chambers takes on the role of CEO as founder Cynthia Breazeal becomes chief scientist.
Speech Technology News Features, Posted 21 Jan 2015

Tropo Launches Hypervoice Assistant Ito

Ito is built on the company's RTC platform using CaaS technology.
Speech Technology Digest, Posted 20 Jan 2015

BT Adds Video Messaging Service to Cloud Contact

Cloud Contact's new video capabilities let companies record personalized video messages for customers.
Speech Technology Digest, Posted 20 Jan 2015

Gryphon Incorporates CallMiner’s Speech Analytics for Outbound Sales Calls

The solution provides the ability to track sales representative performance and compliance with Do Not Call regulations.
Speech Technology News Features, Posted 15 Jan 2015

VocaOne Debuts VocaPASS Free Biometric Service

VocaPASS is aimed at organizations reluctant to adopt voice biometrics due to deployment cost.
Speech Technology Digest, Posted 06 Jan 2015

Enghouse Interactive Named NACR Preferred Partner

NACR and Enghouse deliver customer interaction and unified communications solutions to companies of all sizes.
Speech Technology Digest, Posted 16 Dec 2014

VoltDelta Is Acquired

Network services provider NewNet buys the contact center solutions provider.
Speech Technology News Features, Posted 05 Dec 2014
Companies: Customer Interaction Technologies
Aspect Software, Inc.
Chant, Inc.
Convergys  Corporation
EML European Media Laboratory GmbH
KnuVerse
Plum Voice
Verint® Systems