Ubie Partners with Mayo Clinic on a Voice-Enabled Healthcare Digital Front Door

Ubie, a healthcare prediction platform to guide patients to the care they need, has partnered with Mayo Clinic to co-develop an interface for patients to navigate, access, and engage with health systems and payers.

The platform, Ubie Smart Support, unifies multiple digital front doors used across primary care units with a single, patient access experience, available 24/7. Smart Support's digital front door integrates chat and voice interfaces into one access point to enable patients to engage through their preferred channel. With clinically validated symptom assessment, triage, and scheduling capabilities, the platform will aim to efficiently route patients to the appropriate care setting based on their symptoms, coverage, and clinical need.

Mayo Clinic and Ubie also plan to co-develop an add-on chronic disease management module for Smart Support to help patients with high-burden conditions track care plan adherence, receive personalized recommendations, monitor trends, and surface issues requiring escalation to care teams. With natural conversations, instant answers, a seamless triage-to-booking flow, and human agent escalation, Smart Support's goal is to lift first-contact resolution rates, self-service completion rates, and patient experience scores.

"Ubie's collaboration with Mayo Clinic is a significant step to further our mission of guiding everyone to the right care, where the needs of the patient come first," said Kota Kubo, co-founder and co-CEO of Ubie, in a statement. "By unifying the current approach to digital front doors, Ubie seeks to streamline how patients engage with health systems and accelerate their path to getting the care that they need."