Category: Retail Nexidia and Semafone Partner Deal seeks to combat fraud and identity theft in the contact center. Industry News, Posted 23 Nov 2009 LiveVox Call Recording Suite Upgraded to Record Manual Calls Hosted dialer's ability to record all outbound and inbound calls eliminates the need for third-party recording packages. Industry News, Posted 08 Oct 2009 SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London SpeechTEK's first ever European event Industry News, Posted 28 Aug 2009 TouchLogic Selects Payment Vision to Augment Its Voice Messaging Solution Users of TouchLogic's solutions can offer electronic payment options during automated voice messaging campaigns. Industry News, Posted 13 Jan 2009 Vangard's Mobile Voice Platform to Power Agilysys Suite New voice-optimized data entry, application function commands, and navigation now available as part of NextVision Mobile and Wireless Retail suite. Industry News, Posted 07 Jan 2009 VCG Launches Biometric Payments System New service offers biometrically authorized payments via phone. News Feature, Posted 16 Dec 2008 VeCommerce Adds Voice to Xpress Bill Pay Xpress Bill Pay contracted with voice self-service solutions provider VeCommerce to provide voice processing as part of its online payment capability. Industry News, Posted 02 Dec 2008 Victrio Launches Voice-Based Call Screening System System creates voiceprint database to stop credit card fraud and identity theft. News Feature, Posted 16 Oct 2008 Columbia Bank Chooses Contact Solutions For Shared IVR Services Financial services firm moves from a self-hosting to a shared IVR system. News Feature, Posted 06 Oct 2008 Global Connect and EPP Partner on Automated Billing and Paying IVR Global Connect and Electronic Payment Providers partner to create an IVR that will allow customers to useautomated payment capabilities. News Feature, Posted 02 Oct 2008 The Art and Science of War U.S. forces in Iraq are stepping up field testing of speech translation devices. Cover Story, Posted 01 Apr 2007 Speech Comes Standard in Microsoft Vista Microsoft released its Windows Vista operating system on Jan. 30, calling it the most significant product launch in the company's 32-year history. At the same time, it also released its Office 2007 product suite—one of the key components of Microsoft's unified communications offering that is expected to ship this summer (see story on page 14). FYI, Posted 01 Mar 2007 Industry Dashboard: Datamonitor Over the past five months, (April to August) there has not been strong activity in terms of publicly announced customer wins in the global speech recognition market. The number of publicly announced speech recognition deals grew from 34 during the first three months of 2006 to reach a total of 69 deals year-to-date for 2006. Network-based speech deals continue to account for the majority of customer wins and revenue, as seen in the technology quadrant of the Industry Dashboard. FYI, Posted 12 Sep 2006 Intervoice Receives U.S. Patents for Call Center Technology DALLAS — The United States Patent and Trademark Office issued four patents to Intervoice, Inc. over the past 18 months for technology designed to provide enterprises with enhanced call center technology. Industry News, Posted 06 Jun 2006 NMS Communications Releases Vision VoiceXML Server CHICAGO — NMS Communications released the newest member of its Vision family of media servers, the Vision VoiceXML Server. Industry News, Posted 06 Jun 2006 Loquendo Presents Zosia, the New Female Polish Voice - Loquendo unveiled Zosia, the new female Polish voice, heralding the launch of a new language for Loquendo TTS. > Industry News, Posted 06 Jun 2006 Genesys Completes Acquisition of VoiceGenie and Begins Partner Integration - Genesys Telecommunications Laboratories, Inc. completed its acquisition of VoiceGenie and began integrating partners and customers.> Industry News, Posted 06 Jun 2006 EchoStar Selects Intervoice to Enhance Customer Service for Subscribers DALLAS - EchoStar Communications Corporation, a U.S. provider of advanced digital television services, will be using the Intervoice Voice Automation Platform to enhance customer self service to its more than 12 million subscribers. Industry News, Posted 06 Jun 2006 Angel.com Uses the Salesforce.com AppExchange to Launch SupportFone SAN FRANCISCO - Angel.com and salesforce.com released SupportFone for salesforce.com's AppExchange. Industry News, Posted 30 May 2006 Cox Newspapers to Implement VoicePort Solution in Palm Beach Cox Newspapers has selected the CircPort speech application to field circulation phone calls to the Palm Beach Post and the Palm Beach Daily News. Industry News, Posted 30 May 2006 Message Technologies Launches AssuredVoice Retail Employment Pre-Assessment Tool Message Technologies launched its AssuredVoice Retail Employment Pre-Assessment Tool for use by retailers and with retail solution providers. Industry News, Posted 25 Apr 2006 Nuance Finds Consumers Want Speech Access to Popular Phone Features Nuance Communications released the results of a recent survey regarding user interest in the use of speech technology for mobile phones. Industry News, Posted 28 Mar 2006 IBM Releases Speech API Software Using Tellme Studio and Tellme Developers Launch Consumer Voice Services for Skype ARMONK, N.Y. and MOUNTAIN VIEW, Calif. — IBM released new open source development software enhancements for Web developers to use browser tools to build, test and run new voice applications. Tellme Networks, Inc. released seven new consumer voice applications built on Tellme for Skype. Industry News, Posted 09 Mar 2006 Taking Care of Business For more than a decade, businesses around the world have been harnessing the power of speech-enabled technology to reduce costs and enhance customer service. Today, with the evolution that is taking place in the industry, you'll find companies of all sizes using state-of-the-art systems to make it easier for customers to place an order, have a catalog mailed to them or find the nearest retail outlet. Deployments, Posted 30 Aug 2005 JumpStart Reading with Karaoke from Knowledge Adventure Hits Retail Outlets SALT LAKE CITY, Utah - Fonix VoiceIn Speech Interface enhances educational software product teaching kids to read using speech recognition. Industry News, Posted 01 Aug 2005 Genesys Study Indicates Growing Popularity of Self-Service Applications Among Call Center Executives and Consumers A recent study commissioned by Genesys Telecommunications Laboratoriesfound that self-service customer interaction systems are quickly becoming a standard method of communication between organizations and customers, and consumers are demanding and expecting easy-to-use, sophisticated technology to expedite their customer service inquiries. News Feature, Posted 01 Jul 2005 Building Speech-Enabled Self-Service Automation for Seasonal Retail Contact Centers The benefits of telephone-based, speech-enabled automation are being increasingly recognized by contact centers and other companies, and there are many companies that have taken advantage of this technology. Speech-enabled telephone automation is known to reduce the cost of calls by as much as 90 percent compared with agent-assisted calls; speech also reduces the length of calls compared to touchtone applications by as much as 35 percent; and speech is preferred over touchtone systems by consumers Deployments, Posted 20 Jun 2005 Apptera Unveils Voice-Automated Campaign Management Solution for Retail Industry CHICAGO - Apptera™ released a voice-enabled campaign management solution for the retail market that allows businesses to create marketing promotions to educate, inform, and sell to customers via their inbound phone channel. Industry News, Posted 01 May 2005 Regaining Consumer IVR Confidence: Companies Draw on Different Tools to Save IVR/Speech Interaction Michael Chavez, vice president of client services at ClickFox, explains that "by leveraging a strategic combination of customer behavior intelligence, customer service interviews and surveys, organizations can reduce customer frustration with IVR systems, which will result in drastic savings, while also improving customer satisfaction." Talking Tech, Posted 01 May 2005 Pages:  1 2   Next >>

Companies: Retail Contact Solutions, Inc. Empirix, Inc. Syntellect Talk Technologies, Inc.