| Category: Retail |
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The Art and Science of War
U.S. forces in Iraq are stepping up field testing of speech translation devices.
Cover Story,
Posted 01 Apr 2007
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Speech Comes Standard in Microsoft Vista
Microsoft released its Windows Vista operating system on Jan. 30, calling it the most significant product launch in the company's 32-year history. At the same time, it also released its Office 2007 product suite—one of the key components of Microsoft's unified communications offering that is expected to ship this summer (see story on page 14).
FYI,
Posted 01 Mar 2007
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Industry Dashboard: Datamonitor
Over the past five months, (April to August) there has not been strong activity in terms of publicly announced customer wins in the global speech recognition market. The number of publicly announced speech recognition deals grew from 34 during the first three months of 2006 to reach a total of 69 deals year-to-date for 2006. Network-based speech deals continue to account for the majority of customer wins and revenue, as seen in the technology quadrant of the Industry Dashboard.
FYI,
Posted 12 Sep 2006
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Intervoice Receives U.S. Patents for Call Center Technology
DALLAS — The United States Patent and Trademark Office issued four patents to Intervoice, Inc. over the past 18 months for technology designed to provide enterprises with enhanced call center technology.
Industry News,
Posted 06 Jun 2006
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Taking Care of Business
For more than a decade, businesses around the world have been harnessing the power of speech-enabled technology to reduce costs and enhance customer service. Today, with the evolution that is taking place in the industry, you'll find companies of all sizes using state-of-the-art systems to make it easier for customers to place an order, have a catalog mailed to them or find the nearest retail outlet.
Deployments,
Posted 30 Aug 2005
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Building Speech-Enabled Self-Service Automation for Seasonal Retail Contact Centers
The benefits of telephone-based, speech-enabled automation are being increasingly recognized by contact centers and other companies, and there are many companies that have taken advantage of this technology. Speech-enabled telephone automation is known to reduce the cost of calls by as much as 90 percent compared with agent-assisted calls; speech also reduces the length of calls compared to touchtone applications by as much as 35 percent; and speech is preferred over touchtone systems by consumers
Deployments,
Posted 20 Jun 2005
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Vendor Directory of Assistive Technology
A-C ALVA Access Group436 14th Street, Suite 700Oakland, CA 94612Tel: 888-318-2582info@aagi.comwww.aagi.com ATIA – Assistive Technology Industry Association401 N. Michigan AvenueChicago, IL 60611-4267 Tel: 877-OUR-ATIA (687-2842)Tel: 312-321-5172Fax: 312-673-6659Info@ATIA.org www.atia.org Avaya, Inc.211 Mt. Airy RoadBasking Ridge, NJ 07920Tel: 866-GO-AVAYAwww.avaya.com AVSI--Automated Voice Systems, Inc.17059 El Cajon AvenueYorba Linda, CA. 92686Tel: 714-524-4488Fax: 714-996-1127mastervoice@mail.comwww.mastervoice.com Closing the GapComputer Technology in Special Education and Rehabilitation…
Feature,
Posted 26 Apr 2005
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Consumer Electronics Growth Supercharging MEMs Microphone and Speaker Market
NEW TRIPOLI, PA, - Record-breaking growth in consumer electronics products has had a tremendous impact on MEMs microphones and speakers in 2004, according to the report "Market Analysis of Acoustic Products: Microphones, Speakers, Codecs, and End-Applications," recently published by The Information Network.
Industry News,
Posted 01 Jun 2004
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LumenVox Selected by ATA Retail Services
SAN DIEGO, CA and FREMONT, CA - Wholesale distributor to use automated merchandise ordering and shipment system to service more than 800 field merchandising personnel.
Industry News,
Posted 01 Oct 2003
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