| Category: Retail |
 |
|
|
|
|
A Window of Opportunity
Call center software helps Blinds.com boost revenue, cut service calls
Deployments,
Posted 01 Sep 2011
|
|
Mobile: The New Frontier for Voice Security
A Twitter poll shows that 84 percent of consumers contact customer service through their mobile phones, and more than half (53 percent) said that security risks are a main concern when they complete transactions
FYI,
Posted 01 May 2011
|
|
|
|
UC Implementation Doubles Year over Year
A new CDW poll finds business embracing unified communications and that cloud-based solutions speed implementation and cut costs.
Industry News,
Posted 04 Apr 2011
|
|
|
|
|
|
|
|
|
|
|
|
Interactions Receives PCI Validation
Interactions, a provider of customer care technology for automated voice platforms and other interactive systems, has been validated compliant with the Payment Card Industry Data Security Standard.
Industry News,
Posted 29 Nov 2010
|
|
Use Speech to Shop
Nuance will power aisle411, an app that let's users navigate a store using voice.
News Feature,
Posted 18 Nov 2010
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
VeCommerce Adds Voice to Xpress Bill Pay
Xpress Bill Pay contracted with voice self-service solutions provider VeCommerce to provide voice processing as part of its online payment capability.
Industry News,
Posted 02 Dec 2008
|
|
|
|
|
|
|
|
The Art and Science of War
U.S. forces in Iraq are stepping up field testing of speech translation devices.
Cover Story,
Posted 01 Apr 2007
|
|
Speech Comes Standard in Microsoft Vista
Microsoft released its Windows Vista operating system on Jan. 30, calling it the most significant product launch in the company's 32-year history. At the same time, it also released its Office 2007 product suite—one of the key components of Microsoft's unified communications offering that is expected to ship this summer (see story on page 14).
FYI,
Posted 01 Mar 2007
|
|
Industry Dashboard: Datamonitor
Over the past five months, (April to August) there has not been strong activity in terms of publicly announced customer wins in the global speech recognition market. The number of publicly announced speech recognition deals grew from 34 during the first three months of 2006 to reach a total of 69 deals year-to-date for 2006. Network-based speech deals continue to account for the majority of customer wins and revenue, as seen in the technology quadrant of the Industry Dashboard.
FYI,
Posted 12 Sep 2006
|
|
Intervoice Receives U.S. Patents for Call Center Technology
DALLAS — The United States Patent and Trademark Office issued four patents to Intervoice, Inc. over the past 18 months for technology designed to provide enterprises with enhanced call center technology.
Industry News,
Posted 06 Jun 2006
|
|
|
| Pages: 1 2 3
Next >> |
|