Category: Technology
NPR Makes Radio More Accessible
National radio broadcasting network NPR announced plans today that it has taken steps to make its programs accessible to both the deaf and blind.
News Feature, Posted 08 Jan 2008
Hosted Outpaces On-Premises in IVR
FYI, Posted 01 May 2007
Nuance Will Acquire BeVocal
Speech and imaging solutions supplier Nuance Communications continues the acquisition tidal wave that began with its purchase of Lernout & Hauspie in 2001.
FYI, Posted 01 Apr 2007
VoIM Use Grows, But Must Overcome Hurdles
While increased use of instant messaging (IM) in the enterprise, along with the proliferation of features like file sharing and white-boarding, make voice over IM (VoIM) an attractive option, VoIM service providers must tackle ease-of-use and interoperability issues before the technology will become more widespread, according to a new report by Light Reading's Enterprise VoIP Insider.
FYI, Posted 01 Mar 2007
Benchmarking Will Never Be the Same
UTOPY is offering a new service to its clients: Customer Intelligence (CI) Benchmarking.
FYI, Posted 30 Jan 2007
IBM Drafts the Standard in Text-to-Speech
IBM in mid-December released a new application programming interface, or middleware, that expands the ability of screenreading programs like Freedom Scientific's JAWS and GW Micro's Window-Eyes, to convert on-screen text and graphics to audio for the blind or visually impaired.
FYI, Posted 30 Jan 2007
Gartner Eyes IVR and EVP Vendors
Gartner in December revealed its "Magic Quadrant for IVR and Enterprise Voice Portals," earmarking Avaya, Genesys Telecommunications Laboratories, Nortel, and Intervoice as leaders of the market.
FYI, Posted 30 Jan 2007
Industry Dashboard: Datamonitor
Only nine global speech recognition deals were announced between August and October. (Network-based speech deals accounted for almost 80 percent of deals, while the remainder was PC-based.) So far, there have been 77 publicly announced customer wins in the speech recognition market in 2006. In 2005, there were 159 publicly announced wins. This means between now and the end of the year there has to be 82 announced wins for speech to equal that of 2005, which is highly unlikely.
FYI, Posted 09 Nov 2006
Daniel Ziv, Vice President of Customer Interaction Analytics, Verint
Verint Systems is a global provider of analytic software-based solutions for security and business intelligence. The company has been providing solutions to the market since 1994.
Q & A, Posted 03 Oct 2006
Industry Dashboard: Datamonitor
Over the past five months, (April to August) there has not been strong activity in terms of publicly announced customer wins in the global speech recognition market. The number of publicly announced speech recognition deals grew from 34 during the first three months of 2006 to reach a total of 69 deals year-to-date for 2006. Network-based speech deals continue to account for the majority of customer wins and revenue, as seen in the technology quadrant of the Industry Dashboard.
FYI, Posted 12 Sep 2006
Joseph Brown, Vice President of Voice Solutions, RightNow Technologies
Speech Technology Magazine sat down with Joseph Brown, vice president of voice solutions at RightNow Technologies, to discuss the importance of speech self-service.
Q & A, Posted 29 Aug 2006
Laurent Philonenko, Vice President and General Manager, Cisco System's customer contact business unit.
Speech Technology Magazine sat down with Laurent Philonenko, vice president and general manager of Cisco's customer contact business unit, to discuss the company's acquisition of Audium and its newly combined offerings.
Q & A, Posted 08 Aug 2006
Steve Pollock, Co-founder and Executive Vice President, TuVox
Speech Technology Magazine sat down with Steve Pollock, co-founder and EVP of TuVox, to talk about TuVox's presence at SpeechTEK 2006 and the release of TuVox On Demand 6.0.
Q & A, Posted 07 Aug 2006
Jim Caldwell, Director of WebSphere Infrastructure Product Management, IBM
Speech Technology Magazine sat down with Jim Caldwell to discuss his new role and the changes occurring with speech inside and outside of IBM.
Q & A, Posted 07 Aug 2006
Comcast and DIRECTV Tune Customers in Using Speech
Deployments, Posted 03 Jul 2006
Keith Ward, Chief Technology Officer, Product Support Solutions
Speech Technology Magazine sat down with Keith Ward, CTO of Product Support Solutions, to discuss the latest issues surrounding migration, technology advantages with next generation platforms as well as some of the company's customers.
Q & A, Posted 20 Jun 2006
Industry Dashboard: Datamonitor
Momentum continues to build in the speech industry. The number of publicly announced speech recognition deals grew from 15 in the January/February timeframe to reach a total of 34 deals year-to-date for 2006.
FYI, Posted 08 May 2006
Michael Kuperstein, CEO, Metaphor Solutions
Speech Technology Magazine sat down with Michael Kuperstein, CEO of Metaphor Solutions, to discuss the company's latest release.
Q & A, Posted 02 May 2006
Jonathon Taylor, CEO, Voxeo; and Ken Rehor, Chair, VoiceXML Forum
Speech Technology Magazine sat down with Jonathon Taylor, CEO of Voxeo, and Ken Rehor, chair of the VoiceXML Forum, to discuss Voxeo's recent certification on VoiceXML 2.0 and the VoiceXML Forum's Platform Certification Program.
Q & A, Posted 25 Apr 2006
Wes Hayden, CEO of Genesys (on the Acquisition of VoiceGenie)
Following up on the acquisition of VoiceGenie by Genesys, Judith Markowitz interviewed Wes Hayden, CEO of Genesys Telecommunications Labs (an Alcatel Company).
Q & A, Posted 17 Apr 2006
Richard Bray, General Manager, Microsoft Speech Server
Speech Technology Magazine sat down with Rich Bray to discuss the latest Microsoft Speech Server news and the formation of the Unified Communications Group
Q & A, Posted 10 Apr 2006
Dr. Ami Moyal, CEO of NSC
Speech Technology Magazine interviewed Dr. Ami Moyal, CEO of NSC to discuss current issues.
Q & A, Posted 28 Mar 2006
Kent Bridges, Senior Vice President of North American Sales, VoiceObjects
Speech Technology Magazine sat down with the new SVP, Kent Bridges, to uncover the reasons behind the expansion as well as the new goals and initiatives that would follow along with the relocation.
Q & A, Posted 15 Mar 2006
Larry Miller, President and CEO, TuVox
Speech Technology Magazine sat down with Larry Miller, president and CEO of TuVox, to talk about the successes in speech technologies during 2005 and his vision for 2006.
Q & A, Posted 15 Mar 2006
Frank Tersigni, Vice President of Marketing and Business Development, VoiceGenie
Speech Technology Magazine sat down with Frank Tersigni, VP of marketing and business development at VoiceGenie Technologies Inc., to learn more about the latest developments at VoiceGenie.
Q & A, Posted 13 Mar 2006
Dr. Andrew Hunt of Holly Connects
Speech Technology Magazine sat down with Dr. Andrew Hunt, vice president of engineering at Holly Connects, to talk about the successes in speech technologies during 2005 and his vision for 2006.

Q & A, Posted 09 Mar 2006
Heather Forrester, Director Outright Sales & Solutions, Bell Canada Enterprises
Speech Technology Magazine sat down with Heather Forrester, director outright sales and solutions at Bell Canada Enterprises to discuss the company's deployment of a speech-enabled attendant for internal directories and services.

Q & A, Posted 09 Mar 2006
Industry Dashboard: Datamonitor
The first two months in 2006 certainly started off on a strong note for speech recognition. There were 15 publicly announced customer wins across the globe, uptake in the entertainment, media and leisure vertical and some interesting, non-traditional deployments. Not surprisingly, the majority of the wins were network-based speech deals. PC and embedded speech, together, accounted for 20 percent of deals as seen in the technology quadrant in the Industry Dashboard. …
FYI, Posted 01 Mar 2006
Industry Dashboard: Datamonitor
This is the first of several studies that Datamonitor will be contributing to Speech Technology Magazine in 2006. These studies, called the Industry Dashboard series, provide insight into the uptake of speech recognition technology across various market segments in the industry. As industry analysts, it is prudent that we constantly track customer wins in order to align our information with the latest trajectory of the industry, identify new trends and provide accurate uptodate market sizing data.…
FYI, Posted 01 Jan 2006
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Companies: Technology
Cepstral, LLC
ClickFox, Inc.
Convergys Corporation
Diaphonics, Inc.
Envox Worldwide
Gold Systems
SDC Solutions, Inc.
SER Solutions, Inc.
SpeechCycle
Syntellect
TuVox, Inc.
VoiceObjects
Wizzard Software
3M Health Information Systems
Angel.com
CreaLog GmbH
Empirix, Inc.
Intervoice
Ivrnet
Nuance Communications, Inc.


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