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Smart Customer Service
October 22, 2008
The Case for Call Recording
Legal issues abound regarding notification and privacy when call centers monitor and capture customer contacts.
Contradicting a Legend
The less memorable a VUI, the better
Speech Technology News Features
Enghouse to Acquire Envox Worldwide for $14 Million
Acquisition brings Syntellect and Envox together, strengthening their global reach, distribution channels, market focus, and technology portfolio.
W3C Standard Simplifies Creation of Speech-Enabled Applications
Pronunciation Lexicon Specification lowers costs and effort through reuse of dictionary components.
MacSpeech Updates Dictation Software
New features make the software more accurate over time.
CallCopy Extends Reseller Partnerships
CallCopy today introduced updates to its channel program aimed at making it more profitable for resellers to offer Call Copy's contact center solutions to customers.
Victrio Launches Voice-Based Call Screening System
System creates voiceprint database to stop credit card fraud and identity theft.
OnviSource Introduces Explora Speech Analytics Software
New speech analytics solution is incorporated into company's OnviCenter 6 suite of customer interaction management solutions.
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