October 22, 2008
Feature
Legal issues abound regarding notification and privacy when call centers monitor and capture customer contacts.
Interact
The less memorable a VUI, the better
News Feature
Acquisition brings Syntellect and Envox together, strengthening their global reach, distribution channels, market focus, and technology portfolio.
Pronunciation Lexicon Specification lowers costs and effort through reuse of dictionary components.
New features make the software more accurate over time.
CallCopy today introduced updates to its channel program aimed at making it more profitable for resellers to offer Call Copy's contact center solutions to customers.
System creates voiceprint database to stop credit card fraud and identity theft.
New speech analytics solution is incorporated into company's OnviCenter 6 suite of customer interaction management solutions.