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Smart Customer Service
September 25, 2013
Speech Answers Compliance and Cost Concerns
Self-Service Can't Deliver by Itself
Consider the total caller experience.
Speech Technology Digest
CallCopy Changes Its Name to Uptivity
Changes convey heightened focus on enabling organizations to improve all aspects of the customer experience.
Honeywell Introduces Voice-Activated Thermostat
Cloud-based voice-controlled solution adds commands based on homeowner interactions.
Professional Recovery Consultants Chooses CallMiner
Healthcare accounts receivables management firm raises productivity and maintains positive customer relations with speech analytics.
Accelovance Choose USAN IVR for Research Study
Clinical research firm employs USAN Metaphor Voice hosted IVR, predictive dialer, and ACD in its call center.
Banking Up Deploys Enacomm IVR
Hosted, self-service IVR will halp the banking firm relieve customer stress.
AiTech Deploys CTI Group's Hosted SmartRecord Solution
The company will deploy the solution across its BroadWorks hosted PBX platforms.
Speech Technology News Features
Demand Favors Hosted IP Telephony and Unified Communications
Frost & Sullivan research finds improving technologies and evolving business models expand customer choices.
Audience Releases earSmart eS320 for Mobile Computing
Advanced voice processor is the first created specifically for tablets, ultrabooks, and hybrid all-in-one PCs.
Business Booms for Voice-Over Talent
A movie has sparked interest in voice-overs for everything from TV commercials to wedding videos.
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